Overview
Xenon Pro has a rating of 3.6 stars from 6,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Xenon Pro most frequently mention and high beams. Xenon Pro ranks 597th among Auto Accessories sites.
Instant Feedback
I received the ordered items in a timely manner. They are well made and packaged. I had several follow up questions regarding installation. Responses to the inquiries were fast, accurate and incredibly helpful. I can't say enough good things about my experience.
I bought high beams and they came within two days and they're crazy bright. Easy install and they do flicker when my daytime running lights are on and they didn't mention Subaru's needing the anti-flicker device, but my car is kinda rare and most Subaru's do not have them from what I have seen online, so it's not really their fault. Just make sure to do your own research before buying things for your car I suppose. Even with the flicker it is barely noticeable from the driver's perspective. Not my problem lol
Hi Tom,
Thank you for your review. Feel free to reach out to us via email for help with that DRL/flickering concern. We are happy to hear that you are enjoying your new lights and we look forward to serving you again soon!
I initially ordered the LED kit with anti flicker and also tried the HID kit for my Chrysler 200. Unfortunately they were not able to bypass my system. But Xenon customer support was top notch and I was able to get a refund along with another idea to try. Would definitely buy from them again and Mike is amazing without him this would of been a very different review… so I just want to say a huge thank you to him and it is nice to see company's still standing behind the product it is rare these days
Hi Scott,
Thank you for your review. If a product is defective or not working as expected even after 30 days our team should have been there to help you. We are not sure this wasn't the case and we are already investigating the matter. In the meantime, one of our senior managers will be reaching out to you to set up a return for the HID kit and make sure everything is resolved to your satisfaction.
We thank you for your patience and understanding while we take care of the situation for you.
Xenon pro informed me it was over 30 days for warrnty and didnt have to do anything. Once i informed them i was going to the BBB to complain they were willing to warranty them. Spend alot of money on bulb replacements for them to fail under 60 days?
Just installed my Xenon Pro headlights. I had a little problem at the start on high beams not working but used the chat on Xenon's site and the tech had it figured out in seconds and up and running. So far very impressed with the increased distance and width these lights have given in night time driving especially the high beams.
Hi Dexter,
Thank you for your review. We're so happy to hear that our team was able to help you quickly. We hope you continue enjoying your lights and look forward to serving you again soon!
Purchased all the required equipment to upgrade my lights on my truck. The high beams don't seem to work at all?
Excited about the change from old Halogen to LED. This installation depending the vehicle can be tuff or very easy. Mine was near easy. The results are during night driving are awesome. You will see more of the road, a big plus. Make sure you research via you tube for your vehicle on how to make the change or seek 3rd party help. It's worth it.
Hi Mike,
Thank you for your review and for the great tip on installations. We hope you continue enjoying your new LEDs and look forward to serving you again soon!
Amazing car accessories they have. Super and high quality products. I just bought their LED and HID bulbs for headlights and portable emergency jump starters. They look so cool and classy. Highly recommended products.
Aaric! Thank you so much for your review. We hope you enjoy your new lights and jump starter, we look forward to serving you again soon!
The added anti flicker modules were just tossed on top of the bulbs, fortunately enough they still work. One of the bulbs has a slightly different color, just a hint, and the other has what appears to be scratches on the porcelain. The Jeep Grand Cherokee is one of the hardest bulbs I've had to change and I'm hoping not to have to do it again anytime soon.
Hi Steve,
Thank you for your review and feedback, and sorry to hear about the issue with your order. One of our Senior Managers will follow up with you to ensure everything is working to your satisfaction. We look forward to chatting!
Well, I will have a better understanding once we see how the customer support is. Currently the bulbs do not fit in the low beam housing. Bulb is too large. I have a 2021 Jeep Geand Cherokee limited.
Hi James,
Thank you for your review and sorry to hear about the fitment issue. We'll have one of our managers give you a call today to resolve the situation to your satisfaction. We look forward to speaking with you!
Ordered new headlights, I gave all necessary information when I ordered, triple chked with the customer service rep that they would indeed work, he said yup will definitely work, only to receive the incorrect ones and no instructions so now I have to set up a return
Hi D.
Thank you for your review and for bringing this to our attention. One of our Senior Managers will review your chat history to see what transpired and will call you to make the situation right for you. We look forward to chatting with you and making things right.
I decided against the leds, and I wish I hadn't. Also I got the "purple" fog lights but to me they just look blue. I was hoping for actual purple. Also I got the bright white for my highs and lows and it's a sickly green blue, they are brighter than what I had but, I would have preferred to go with yellow. Again mostly all my personal opinion and preference but I was alittle disappointed the descriptions were alittle off from what I was picturing.
Hi Amanda,
Thank you for your review and sorry to hear that you did not receive the right color for your lights. One of our Senior Managers will give you a call to get a better understanding of the situation and to resolve the issue to your satisfaction. We look forward to speaking with you!
I order LED light bulbs I order high Beam light bulbs for my vehicle which call for a H9 bulb so I placed order... I received a H11light bulb... was told this light bulb works and fit vehicle ok but that's not what was shown that I ordered I had ordered a H9 bulb so I wouldn't recommend ordering from this place plus went through EBay return process sucks... Amazon is way better in returns... It bad I bought something that I didn't want waste of my money... m
Lights were too hot for my vehicle and melted the lenz and surrounding area. Turned the silver reflectors brown and yellow from melting plastic. Not impressed, had to buy a new fog light replacement kit
Hi Matt,
Thank you for your review and sorry to hear about the situation. This sounds highly unusual as our lights do not produce enough heat to melt stuff. One of our managers will get in touch with you to better understand the situation and resolve it to your satisfaction. We look forward to speaking with you!
I have a 2014 Dodge Durango. They are notorious for horrible headlights. I upgraded to high-end LED'S. No difference from factory headlights. These XenonPro HID headlights cast amazing light in both regular and high beams. Don't think twice, get these for your ride. You will be amazed with the difference!
Hi Hargreaves,
Thank you for your review and kind words. We hope you continue enjoying your new HID lights and look forward to serving you again soon!
The downloaded instructions for installation referred to a "plastic cover protecting the bulb" but there was only a deflector that was mounted with screws into place. I took this as NON-REMOVABLE as opposed to a plastic cap that screwed on. The deflector I recognised as a fixture meant to be left on and glad I did. Others do not turning the headlight into a flood light blinding people going down the road. The headlights perform great, much brighter than stock and the beams do not blind oncoming drivers. This is a great product but a change in the instructions is needed.
Hi Donald,
Thank you for your review and valuable feedback. We hope you continue enjoying your lights and look forward to serving you again soon!
Great experience. I wasn't sure what I needed so I reached out to customer service and they instructed me of what I needed. I had to modify my light adjustment housing but it was well worth it. I had an issue with one of the lights not working, chatted with them on line and problem solved. The lights are very bright, very satisfied. Highly recommend.
Hi Eric,
Thank you so much for your review. We hope you enjoy your new lights and look forward to serving you again soon!
I had to modify the fog light cap and got white instead of yellow. I also couldn't use the 55w head light kit as it did not seal the headlight leaving a big hole for water and humidity to enter inside the headlight. Talked with customer service and it was a bad experience as well very dissatisfied with this experience.
Hi Luis,
Thank you for your review and for bringing this situation to our attention. One of our Senior Managers will contact you to better understand the problem and resolve the issue to your satisfaction. We look forward to speaking with you.
Awesome customer service and response time. I ordered the wrong bulbs and I don't think they have them. I could be wrong as I found the ones I needed somewhere else. BUT if I need anything they carry I will be back.
Hi John,
Thank you for your review! We're sorry to hear that we did not carry the bulb you needed but glad to hear we were able to assist you well. We hope to serve you again for your future lighting needs!
Hi I installed these HID headlights into my 2016 Jeep Cherokee and they worked it seemed for a few days but now when you turn the headlights on I get a headlight out warning and the headlight indicator on the dash says they are on but neither one is on. Not sure what to do. Your website suggested to order the non canbus with the warning cancellers so I did but this jeep does not like them. What can I do?
Hi Paul,
Thank you for your review. We will have one of our specialists contact you in order to troubleshoot the lights with you. Rest assured that we will find a solution and if anything is defective for whatever reason, we will replace your entire order for you. We look forward to speaking with you!
If you are sent defected bulbs they will fight you tooth and nail claiming their product NEVER has defects. After paying and extreme amount for bulbs, and being basically laughed at about it, the customer support(dale) actually cancelled our chat mid conversation. Completely disappointed. Warranty is a joke, dont do it. I've had nothing but problems with these lights.
Hi Sam, we are so sorry to hear about your poor experience, it's completely unacceptable. One of our managers will follow up with you right away to make this right. We appreciate your patience and understanding.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris,
Thank you so much for your review, it means a lot to us. We work hard to deliver this kind of experience and we are thrilled to hear about it! We hope you continue enjoying your lights and look forward to serving you again soon.