ZulilyReviews 4,523

Zulily was my go-to place to shop. I was on it numerous times a day. I bought so much on there. Kids clothes, my clothes, shoes, house stuff, quirky stuff, my collection of Ragon House santas, Christmas stuff, outdoor stuff, kitchen stuff, rugs, bedding, makeup, anything and everything. The prices were great. I could scroll thru there and just find things to buy. It was great for ideas. It was my favorite shopping place.Never had any issues with anything. Returns were easy. I will miss it a lot.

Allegedly this company suddenly shut down. Closed the site no phones answered no emails answered. Taking customers money with them with undelivered product just days before Christmas

I purchased a rug on during Black Friday (11/20). I have family coming over for Christmas along with a 10 month old that is starting to crawl ALOT so the old rug needed to go. I purchased a large 12x15 nuLOOM rug. I even called a couple of weeks ago and was "assured" I would have it 12/8... 12/12 all i received a cancellation for my order. No communication, opportunity to make it right, or even a "sorry". This place sucks just like ALL OF THE OTHER reviews confirm. I'm glad they had to fire people, I hope this company falls apart and CEO ends up in jail.

Product quality varies widely. Some things ok, many cheap Chinese-made, fast fashion items that may not tolerate a single laundering. I won't do business with a company that requires I provide personal info or "sign up" to make a purchase. Tired of the coercion to get my info. There should be no barrier to shoppers buying as a "guest" or being able to chat with customer service. There is absolutely NO reason they need my email address or anything else for me to be granted the "privilege" of spending my money on their goods. If people would stop forking over their personal info, businesses would stop demanding it. Tired of businesses being hacked and my info being handed out to everyone. Best defense is to not hand out your info. This is no different than going to the grocery and having the cashier demand your birthdate and social security number just to checkout.all the while knowing you are exposing yourself to significant risk doing so.It should be illegal to demand this info.

Bought a leather jacket. Arrived wadded up in a plastic bag and it was polyurethane and smelly. Returned it two months ago for store credit which doesn't appear in my account and customer service keeps telling me they've emailed me with the credit code, and there is no code in my email. Do not buy from them. Used to be a great bargain place for deals but this year it went so far downhill that I'm done. I'm sure I'll never get my credit after about seven emails from them telling me they already sent it.

I've been a customer for many years and with the new site it's been horrible.
Customer service hasn't refunded me for an order paid in full.
Store credits are not available from the site. The codes provided are not working.
Unable to change Country currency to CAD from USD (default)
I'm done with Zulily. Yesterday Customer service assistance had me on hold throughout breaks of 10 minutes for a total of 30 minutes and refund and store credit haven't been resolved.
Do not shop here!

Zulily wrongfully sent a $7.49 item ro a collection agency - No one ever contacted me - ever. That is my point. I paid it yesterday when I was FINALLY alerted to it - by the collection agency.
NO ONE FROM ZULILY EVER EVER CONTACTED ME EVER ABOUT THIS MEASLY $7.49. MY IMPECCABLE CREDIT - YES IMPECCABLE - now has this debt collection on it.
Apparently my debit card expired and the second payment for the $15 item didn't go through. They tell me they tried 11 times! And not once did I receive an email, phone call, letter - NOTHING.

Just last week I was on the Zulily app. And put stuff in my basket in case I might come back to it, well boxes started arriving at my front door from Zulilly, then more boxes, I went into a panic and called them, she informed me you have 3 Computers about to be shipped out. I immediately looked on the site and saw there were 3 expensive computers another pair of Brooks shoes about to ship out on my account, how could this happen? It has happened to me before, years ago where the Computer ordered me 3 Recliners, it hadn't happened in a few years so I figured Zulily got the " glitch" out of their Computers...obviously not, at the worst case scenario if I passed out and hit a button and I would have had to hit a second button to approve the order so this is not the fault of the Customer, they won't fix their problem at their end, how could I order 3 Computers, 2 pair of Brooks tennis shoes, 1 pair being male, there is no men in the house and 3 fur headbands. Now I'm terrified of putting anything into my Cart again knowing this will happen. I am upset Zulilly will not fix this problem. Do not leave stuff in your Cart, it's a hazard!

Zulily had recently made some changes to their site and now my items are systematically being marked as shipped without an email notification or ship date- No one seems to have an answer there.
Changes have also been mage to their platform and some great services are no longer being offered. I have been a Zulily shopper for over 10 years and once I get this resolved I will delete their app!

Bought a pair of shoes that was clearly irregular when I received the shipment. Returned them and stuck paying for incoming and out going shipping cost. Owe $10.95 for shoes I don't have. Thank God I had open their credit card so the return went back to the credit card and I am not stuck with a "store" credit to use on another purchase. I am now cutting up their credit card and will NEVER order from this company again. First and last time.

I have never ordered from Zulily. Based on the reviews I've read, I never will. Too many negative reviews. Thanks to all of the people who wrote a review.

I've been shopping on Zulily for more than 12 years but I'm now done. The quality over the years and their customer service has waned. I understand they were sold and are under new management but if you make your products look amazing on your website then expect the customer to be happy with poor quality while paying a typically hefty price tag PLUS shipping then requiring another shipping cost to return it, in the age of Amazon, how do you expect returning customers?!

Don't ever buy anything from Zulily until you check Temu first. Same exact items for a 3rd of the cost.

On 9/22/23, today, Zulily has a promotion of items from wares to home under $5. I feel it would be normal for a customer to expect that all items under that promotion would be $5 or under. When I went in under that promotion, some items were a lot more than $5 or under. In my mind, those items either should not be listed under that promotion or mistake was made and should be given to the customer under promotion it is listed under. I was interested in specific sneakers, they were under $5 and under promotional listing however, were priced at $99. I called Zulily 3 different times. First time the representative hung up on me ( I believe accidentally). I called back and another person picked up. The had no way of contacting me to the person I already spoke to for 20 minutes trying to figure this out, so I had to start the process all over again. After about 30 minutes and them speaking to different managers and departments, I was told that I send the screenshots of the sneakers showing under $5 and under promotion, they will adjust the price. I sent the screenshots to the email I was given and followed all instructions. I then followed up with yet another phone call and yet again got a completely different person and yet again had explain what was going on. This person requested that I sent screenshots to her email so it does not take as long and I did. She again spoke to different managers and departments just to come and offer me $50 credit towards the sneakers but clearly stated that they will not give me the sneakers under the promotion they were listed under. I could find similar sneakers, the same brand for $54, therefore, the offer that they were giving me was sneaky on their part as it would have just reduced the price of the sneakers to the same price the other similar sneakers are listed under. Keep in mind, while talking to all three people I suggested that the items should not be listed under $5 and under promotion if they are priced higher or were not meant to be reduced to the promotional price and should be removed. Yet I just went in and the sneakers are still listed under $5 and under promotion at $99. I feel this a clear representation of bad customer service. I have been a long term customer and spend a lot of money on my purchases through Zulily but that is about to change. Sincerely, Yelena Weaver

I had a very large order. Their web site kept me updated on the shipped. All 10 pairs of shoes showed up on time and as ordered. Perfect. Thank you.

Do NOT buy from Zulily. Their return policy is absolutely horrible. I needed to do an exchange for my sons shoes for his AFO's (not shoes you can just go in and try on) Zulily makes their customers return through Canada Post (who they have an agreement with) and the customer has to pay the return shipping….so I paid $5.99 for shipping from the company originally. All I need is a size down in shoe and now I'm required to spend $25 a box to ship back. Canada post is expensive. So now I have eat close to $50 plus tax. My son has a disability and they don't care about taking money we need for him. I guess I'm out shoes and the money! So annoyed! Lesson learnt. Will never order through them again.

Order items that were autographed. Sat waiting 3 weeks, then they show up cancelled. Told the vendor did not have inventory, checked directly with vendor and they show "in stock." Horrible customer service. And get ready for the constant SPAM emails once you make an order (2-3 daily). Do better Zulily.

Bought a Jeans after checking the measurements. The measurements does not fit. And on returning they charge the shipping from you and give you only store credit.
Bout 2 tops, very low Quality. Also the color was not what was displayed in the picture. The length was not what was mentioned. Not going to
Not an e-commerce site, more a like cheaters website.
Also had issues in purchasing. My card was not working in their site. Absolute waste of money and time.
The color was not shown as below.

I ordered a size 8 dress and received what looked like a 16. QVC owns Zulilly but no recourse there. Returns only thru UPS with a special label sent to me in the mail with a coded return adress going who knows where. Cost me $30 to return. Beware.

They started out as a limited time brand discounter but evolved into an order consolidator with lots of low quality merchandise from numerous Chinese retailers and QVC rejects, with some recognized brand offerings from time to time (which you usually can find for the same or close to same price on Amazon). Their shipping times (often a month or more) are ridiculous and their return policy is onerous. They suddenly cancelled items twice when I inquired about their status after waiting 3 weeks. They apologized and gave me $10 credit. Obviously hoping I'd be gullible enough to order from them again.