242 Reviews From Our Community
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I have a similar issue. I've been waiting almost 8 weeks for a refund. I've provided Wanelo with receipts, tracking numbers, the whole gamut and no answer back on my $156.95.
The only reason they get 1 Star, is because it will not let you review unless you give them a rating. They don't deserve a 1-star review. They deserve to have legal charges brought up against them. Clearly there are numerous buyers who have been scammed by this company. I've been trying for several months to get a refund that was promised me by a Wanelo rep, because the company we ordered from "YEP Fashion" did not deliver at all in time-frame promised. We had to rush a purchase for another Prom dress, because they didn't deliver. Contacted Wanelo, they indicated they would research and said that Yep Fashion clearly did not deliver as promised. Still try to get a refund for $155. No one will contact me back despite my numerous emails and phone calls. Wanelo is a Total Scam. Company has no integrity. I even contacted the CEO of Wanelo Deena Varshavskaya at <deena@wanelo.com>, and she will not answer my numerous requests. There needs to be a way to get our refunds, and there needs to be some legal action against this company. By the way, the Better Business Bureau gives Wanelo a D-. Check the BBB link to see: https://www.bbb.org/greater-san-francisco/business-reviews/internet-services/wanelo-inc-in-san-francisco-ca-530681
OMG I wished I had done my research on this company. All the bad reviews here are all true. First, they gave the impression that the product will be shipping from US but they are all shipped from China. Second, delivery dates are NEVER as promised. Delivery times are ridiculously long if you are LUCKY to receive items purchased. I ordered some items in March and it's almost the end of May, items still not delivered. Yet the company had the nerves to send me harassing emails ,because I disputed the charges. And they still CANNOT provide an update on the status of shipment. . Some of their items are still processing after 20 days of purchase. Apparently us the client are not entitled to cancel or receive a refund. Products are very cheap quality and totally different from the pictures shown on the site.FAKE NAME BRANDS are listed. POOR REPRESENTATION AND HORRIBLE CUSTOMER SERVICE ! DO NOT PURCHASE ANYTHING FROM THIS SITE AND PLEASE BE AWARE OF THE REVIEWS ! RUN ,DON'T THINK TWICE!!
All of bad reviews here are all true. First, they lied that the product will be shipping from US but those are all shipped from China. Second, delivery date is ridiculously long. some of them are still processing after 20 days I ordered. Third, you can't cancel it or refund. Forth, product is very bad quality and totally different from the pics in the site.........on and on. I can write a novel how bad this is ! DO NOT BUY ANYTHING FROM HERE !
I purchased an item from wanelo, got a shoddy bs tracking page, contacted company about never receiving product after 2 months, kept getting replies that only said we are looking into it. Requested refund, emails ignored ever since, company won't return my emails or my money, MULTIPLE REVIEWS from other customers online who had this happen to them!! Don't trust this company
My daughter ordered a prom dress that has been weeks and we still do not have it even though it was 6 days delivery guaranteed! We have called customer service numerous times and written many emails with no contact or response! We will be going to the Better Business Bureau next as well as get a lawyer to get our money back even if we lose our money to get that lawyer! Buyers beware!:(
Buyer beware! Stuck with a prom dress no one will ever wear. I'll be sure to put up a public post on facebook and other social media.
Offering a refund only based on quality and not on the size is deceitful.
Don't make any purchases from Wanelo. The sellers are scam artist and the items are not authentic. Plus, you don't receive an actual refund they will give you a Wanelo credit. The customer service is terrible and they will drag the issue out until you give up! Their products come from China and some customers claim that they never received their packages or it took months. My package took a month to arrive to me, but they took my money the next day after I placed my order.
My order has been processing for almost three weeks. I emailed the store and got no answer. We are now contacting the store through a lawyer as the order was expensive
Bought shoes from Wanelo they sent the wrong size. I asked for a refund they issued me store credit. I told them I want my money and all I get is be patient its coming....One month later I am still waiting.... They do not return calls, customer service sucks!!!!!! all I want is my $45. Run away and do not buy from Wanelo
I placed an order in January and never received it. They keep telling me they are trying to contact the company. I'm just asking for a credit on my account. Will not use them again.
Purchased a swimsuit on Feb.28th 2017 still don't have it on March 14th, past when they promised. Won't actually respond with an answer and don't care. Horrible horrible customer service!!!!
Shark-pro
We support your review and will be in contact.
Following your lead in the lawsuit.
They owe me over 1000s dollars
And Trendwy is another of my stores that was closed. Will be also joining the lawsuit. Will be in contact.
La Fashion District Llc posted a minute ago
Its even worse.
They will close you store and no matter how much money the need to pay, they will stated that they believe there are fraudulent activities and that no money will be paid back. They do not verified anything and only wait until they owe you over a 1000's dollars and the close your account.
They do this to many small stores. But, we are getting together to complete a lawsuit.
If you want more information or being part of this lawsuit, please contact wanelolawsuit@gmail.com We are already many stores under this circumstances. Please make sure you download all your accounts from you store dashboard or at least you have e-mails.
Also if you can show with you bank statements that they never paid enough, we can accomplish taking this to the Federal Court.
With your help, They will be sued by millions not only for the money, but for the damage that is causing that they are keeping the funds.
Shark Pro posted 11 minutes ago
Thank you for letting us know your feedback on your experience with Wanelo, and I’m terribly sorry that it hasn’t been quite as smooth as you hoped for. Wanelo strives to create a positive and secure service, and we’re responding to this to help bring clarity to the current situation.
We at Wanelo completely agree that ALL merchants should always be paid for ALL shipped orders, and we do everything in our power to uphold this.
Wanelo uses Stripe as our payment processor, which means that Wanelo agrees to operate within Stripe’s Terms of Service. In addition, when you joined the marketplace by installing the Wanelo Shopify app, you were agreeing to both Wanelo’s (Link: https://wanelo.co/about/terms) and Stripe’s (Link: https://stripe.com/us/legal) Terms of Service. Within each, you are legally required to uphold the terms of the contract and maintain legal activities through your selling experience. Stripe verifies whether you can sell on Wanelo, and they will monitor all account activity as you continue selling on Wanelo to ensure you are abiding by their Terms of Service.
If Stripe’s Terms of Service is violated, particularly due to unlawful activity, Stripe reserves the right to terminate your use of Stripe’s payment services. These are terms you agreed to when you installed the Wanelo Shopify App. If your selling rights are terminated due to unlawful activity, Stripe is legally required to immediately terminate, and permanently disable, all payment transfers as part of United States Regulatory KYC laws. Unfortunately neither Wanelo nor Stripe can override these legal requirements once you qualify for discontinued service based on the legally binding terms of service.
THE STEPS WE HAVE TAKEN TO ADDRESS THIS WITH YOU:
We emailed you on March 10th, 2017, and we have still not received a response from you. We will send you another follow-up email to ensure we can be in touch with you.
We are still awaiting your response so that we can work with you and Stripe to isolate the next steps to resolve this. Since we haven’t heard back from you, we actually took the initiative to write to Stripe and ask for more information on your account rejection due to contract breach, and we also asked how we can interact with and issue your outstanding payment.
WHY STRIPE DISABLED YOUR SELLING RIGHTS ON WANELO:
We understand how frustrating and surprising this may be, and we have reached out again to Stripe to see how they can resolve this with you. Stripe has responded stating that the nature of the products sold on your store are in direct violation of Stripe’s contract due to requirements from Stripe’s card network rules and financial partners. The specific products in violation are drug related paraphernalia.
WHAT TO EXPECT NEXT:
Stripe is currently investigating if the outstanding payments can be paid out to you, or if the customers must be refunded. Wanelo is expecting a response from Stripe on this shortly.
We will send you another follow-up email so that you can work with us on resolving this, and so that we can do our best to issue your outstanding payments.
I ordered a shirt for a special occasion, since it said "5-7" business days I didn't think much of it. Well it's been a month and I stil haven't gotten my shirt and they won't respond to my emails. This site is probably the worst site ever and you should definitely check the reviews first because they have 140 1 star reviews.
I had to wait 6 weeks for my item to arrive. It arrived WAY after my trip so I returned it. Now another 6 weeks have passed and they finally said they will issue me a "credit" to my account but not a refund to my credit card. I am continuing to fight them on this and now they will no longer answer my emails. The other items I have ordered have all been junk from China. Very disappointed. I will NEVER order from them again.
I've ordered I think maybe 3 items from Wanelo in the past year. The first one, it was coming late, so I emailed the seller and they responded quickly! They said the order was unable to be tracked, so asked if I would like a refund or to wait, so I just wanted a refund and got one within a week or two. The second and third items I did wait, but only about 2-3 weeks. A fair waiting time. I was happy with my orders! I always checked the reviews to know which things were good to order from and which weren't. Always check if it's Asian or American size. That's a huge thing to look out for. And for the ones thinking they actually have name brand, no, hun. They don't have shoes straight from Adidas, not from Nike, not from the store itself unless you're lucky to find some from the store like Jack Rogers, and Lilly Pulitzer. But other than that, no. Don't expect name brand. I cannot stress this enough to you guys to check the reviews. If you order from a place without checking and later on see that it had negative reviews, that's on you. Sorry, but it's true.
I ordered from this site and never recieved my items. Had to request my money back. Finally got it back. And now i have had to cancel my bank card because i was charged over $250 dollars for ups shipping, and Uber in California and some sex shop. None were orders i made. Once i canceled my card i received a new one in the mail which i never activated and still fraud things are being charged to my card.
NEVER order from them. Period...
I ordered a dress through them a month before my vacation because the item said "ships in 5-7 business days" well it has now been almost a month and the order still hasn't shipped. I emailed to cancel my order because theres no way I will have it in time for my trip but they won't cancel it and instead I have to wait for it to arrive (who knows when that will be??) and pay the postage to send it back. You are better off going through amazon or buying through the seller directly.
I ordered a dress and it did not fit it said it was us size when it was probably asian size. I ordered another dress and I would like to know when it is going to arrive. If it is asian size then I can only purchase it if it is 3x. If it is us size then a xl should fit.
I ordered 3 items from them and they took the money and never filled the order. The number on the website is disconnected and they won't respond to emails. I sent another one today, I have already started the process for fraud.
Tip for consumers: DO NOT USE THIS SITE!!!
My daughter ordered wrong size shoes. There As no packing slip so we could exchange them. I've sent over 6 emails requesting info to send back to exchange. I've had to take 3 different pictures of the shoes at 3 different times. I am told she has to wait for the seller in CHINA yo get a return address! Wth??? I can't get anyone to help me return these shoes now. Would have been nice to know these were from China to begin with!
In the past I had some troubles getting through to customer service, but after writing my original review, I immediately had someone reach out to me from the company. She gave me answers in a timely matter as well as great follow up. It completely changed my whole perspective and will continue to shop on the site!
In the end, I do believe they have great customer service!
They charge your credit card for fraudulent charges ther customer service is a joe BUYERS BEWARE OF THIS RIP OFF COMPANY
I purchased an item from the site on January 6th, I received the confirmation email and was notified that the item would be received within 14 days however I never received an email that stated the item had been shipped and when I checked the order status on January 12th, it said that the item was still being processed. I was concerned about its arrival date because this is an item that I required for a formal event that I am attending. I emailed the company stating my concerns with that status however I never received an email back. Later that night i checked my order status under my orders and on the site it was completely blank. It stated no orders yet, I called and emailed the company again requesting a refund and explaining my concerns with this order, to which a woman called me back explaining that I needed to send her the shipping number to her personal email. Another email sent and I still haven't received a response. Very aggravating process, with no customer service or necessary responses. Do not buy from this site!!
My order was shipped to wrong invalid address! Requested my money back-emailed wanelo over and over. No response. Did not even get my money for product minus shipping cost. Received nothing. I ordered a pair of shoes as well and ordered a 5.5. The shoes were fake and a size 7.5. Buy at own risk
74 Questions & Answers
About Wanelo (from the business)
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
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