San Francisco, California 94110, USA
I ordered a dress through them a month before my vacation because the item said "ships in 5-7 business days" well it has now been almost a month and the order still hasn't shipped. I emailed to cancel my order because theres no way I will have it in time for my trip but they won't cancel it and instead I have to wait for it to arrive (who knows when that will be??) and pay the postage to send it back. You are better off going through amazon or buying through the seller directly.
I ordered a dress and it did not fit it said it was us size when it was probably asian size. I ordered another dress and I would like to know when it is going to arrive. If it is asian size then I can only purchase it if it is 3x. If it is us size then a xl should fit.
I ordered 3 items from them and they took the money and never filled the order. The number on the website is disconnected and they won't respond to emails. I sent another one today, I have already started the process for fraud.
Tip for consumers: DO NOT USE THIS SITE!!!
My daughter ordered wrong size shoes. There As no packing slip so we could exchange them. I've sent over 6 emails requesting info to send back to exchange. I've had to take 3 different pictures of the shoes at 3 different times. I am told she has to wait for the seller in CHINA yo get a return address! Wth??? I can't get anyone to help me return these shoes now. Would have been nice to know these were from China to begin with!
In the past I had some troubles getting through to customer service, but after writing my original review, I immediately had someone reach out to me from the company. She gave me answers in a timely matter as well as great follow up. It completely changed my whole perspective and will continue to shop on the site!
In the end, I do believe they have great customer service!
They charge your credit card for fraudulent charges ther customer service is a joe BUYERS BEWARE OF THIS RIP OFF COMPANY
I purchased an item from the site on January 6th, I received the confirmation email and was notified that the item would be received within 14 days however I never received an email that stated the item had been shipped and when I checked the order status on January 12th, it said that the item was still being processed. I was concerned about its arrival date because this is an item that I required for a formal event that I am attending. I emailed the company stating my concerns with that status however I never received an email back. Later that night i checked my order status under my orders and on the site it was completely blank. It stated no orders yet, I called and emailed the company again requesting a refund and explaining my concerns with this order, to which a woman called me back explaining that I needed to send her the shipping number to her personal email. Another email sent and I still haven't received a response. Very aggravating process, with no customer service or necessary responses. Do not buy from this site!!
My order was shipped to wrong invalid address! Requested my money back-emailed wanelo over and over. No response. Did not even get my money for product minus shipping cost. Received nothing. I ordered a pair of shoes as well and ordered a 5.5. The shoes were fake and a size 7.5. Buy at own risk
I will never order from this site again. It took over a month to receive my order, and it came from CHINA!!!! Not only that was the WRONG size.Ordered sneakers size 8 1/2, got 7 1/2. Customer service sucks
This site is not the worst in the world. When you are ordering from it, be aware that they are not name brands and that you are getting what you pay for. If you go on the site and click on an item, many times other users will post reviews about that product. I would say that about 90% of the time, those reviews are accurate. So my advice is to just make sure that there are reviews and LISTEN to them. They will help you make a good choice on if the product is good quality.
Tip for consumers: Listen to the reviews on the actual site.
Like alot of these reviews have already stated, stay away from Wanelo! I purchased two items for Christmas gifts over a month ago and still have not received them. Sadly, when I went to track my items, with a TON of different tacticle moves, I finally got to a site that was in Chinese (I did NOT know my items were coming from China when it showed my seller from California) and found my items are being sent by air mail and no way to track them. I have been on Wanelo trying to contact the seller and there is no way to. Wanelo makes it so you can not contact your seller. They get your money, you get no items and Wanelo covers it up! This is perfect for new age theives that pretend to be "sellers". WANELO - THANKS FOR STEALING MY MONEY!
Ordered some adidas shoes...
2) company does not back you
3) just consolidate individual sellers
4) refund up to individual, but then costs you a fortune to send back
5) No phone support
6) lame at email response
why are they in business...Save youself trouble and order from legit sites. Worse customer service on line I have ever seen
Hi! I'm so confused. Should i buy clothes i found that i like or is the site just fake?.. After i seen all these reviews i have no idea what to do, please respons to me!
Do not buy from here unless you want to wait for fake products from China (unbeknownst to me!) that don't ever come! I received one package, which is why I know it is fake - I verified the Kylie Jenner makeup against real ones I have and it is FAKE FAKE FAKE. It was shipped from China with God knows how much lead in it! I still have yet to receive the other orders that I placed on the same day, and it's been a month! I don't want this fake crap anyway and have been trying to cancel but now they leave it up to me to refuse it. Refuse what??!!!! They're not coming!!! I'm still waiting for 4 more orders... How do I get refunded for things that don't come? SCAM!!!! Stay away!!!!!
Don't buy from here! They are quick to charge your account, send an email they have your order. Then when you don't hear anything you email, nothing in 48 hours, call and nothing. My daughter probably won't get her Christmas gift.
I placed my order Nov 30th. The shoes said 7-13 bussiness days. My items still have not shipped. I am stuck 3 days before Christmas with no shoes! I have sent 3 emails. The first email I got a response saying not to worry because my items have been shipped (which was false.) Do NOT order from this app or site. Find what you like and order elsewhere!
I ordered 3 items for my granddaughter for Christmas. The jacket was never shipped. After 31 days, I got an email that the store in China was out of stock. After 33 days, the shoes arrived at the China post office. The blouse took 32 days, but I did receive it. After emailing Wanelo, I was told that they would email the stores and get back to me when the store person answered them. So I am left hanging, 3 days before Christmas. Never again. Look for the item they like oh Wanelo and buy it from Amazon!!!!
Shoes were delivered from China. The box was completely destroyed inside the plastic delivery bag. The black addidas sambas look fake as soon as you take them out of the box. Plastic addidas label was put inside the shoe and addidas name was stamped on the tongue of the shoe. Terrible because it is a Christmas present.
Not even worth returning because of the charge to ship back.
Wanelo is the way to go! Great APP for a fast and easy ordering of a lot of cool stuff. I had a great experience so far with Wanelo using Due diligence. Sure it's not a store but a collection of stores. I see a lot of bad comments and reviews here that pay it no justice. People have to do their homework when shopping anywhere online. Wanelo really is a great source to do your shopping on.
It really depends on the store on Wanelo that you buy from. If you read the reviews before hand on the product you would know what to look for when you receive your package. Sometimes some people have trouble with shipping and it can take a while to get there but that doesn't mean the app is a scam. I've ordered an abundance of things from there and have never had a problem. Just be patient
I am giving 1 star because you can't do 0 stars!
Wanelo has the worst customer service. You can't get a hold of anyone. Voice mail or email only, and their response time is 48 hours. I'm sorry, but when you have an issue, you should be able to speak to someone faster than that!
Their payment system is terrible. They store your credit card information, and when you place an order, it does not give you the option to select another card. In order to change a card, you have to email a request.
However, this is not told to you upfront.
I will never order from them again! I should have stuck with Etsy from the beginning!
WORST SITE/ APP EVER!!! My first time of using Wanelo I ordered a 11$ bralette, there was much more I wanted but because of the sketchiness of the app and the sources I only ordered this one, my account was charged, it's been 3 weeks maybe??? And not even 3 days after the purchase, THE LAST purchase I made with my card someone half way across the country had my card numbers and was using my card!!???? Coincidence? I think not.
Wanelo is not a store. It is an app comprised of many stores and accounts. Some are reliable. Some are not. That is why you should do research on whatever store/account is selling the item you like and check for pictures, comments, and reviews/ratings after you click on the picture. The app itself can be VERY helpful and fun to use. These reviews are uninformed.
Worst online shopping EVER!! Received an item wrong size. Sent back according to return policy they returned it back to me! Now I have been dealing with customer service who will NOT return my emails!!!
We ordered a dress and a pair of shoes on October 24th, 2016. They debited my account at that very moment but I still have no dress and no shoes! After several emails, I finally got a response from a Maria Lopez confirming she would look into it. I haven't heard a word since. At this point, the dress and shoes are not needed and I still have no idea where my packages are. This is the biggest scam, DO NOT BUY FROM WANELO!!!!