Wanelo reviews
San Francisco, California 94110, USA
Tel: +1.800.205.6109
shopping@wanelo.com
193 Reviews From Our Community
All Reviews
I ordered a long sleeves ivory Ella shirt three weeks ago and it still says preparing to ship. I contacted wanelo twice through email and I have gotten no response. I just want to cancel and get a refund for my money now I feel like I got scammed.
Ordered shoes on Wanelo from a store called simpleclothesv. They were advertised as adidas and so I bought them. HOWEVER, I noticed that it was shipping from China. First red flag. They arrived in about two weeks (today), and guess what? They are as phony as a three dollar bill.
The logos were off, the boxing was cheap and obviously fake, and everything about the shoe didn't match authentic adidas. Even the quality of the fake shoe was horrendous. I reached out to a representative of Wanelo, and they tried to convince me that products from China are great, and especially trustworthy. She offered no help, and I feel greatly cheated and I've wasted time and money.
Just bite the bullet and buy from the actual companies so you're not cheated by sketchy overseas sellers.
Tip for consumers: Just run far, far away. Take your money and flee!
Ask Emily about Wanelo
I wanted to browse their site when it kept prompting me to sign up with either facebook or email. It would not even let me look at anything without pestering pop-ups.
After I clicked through the facebook link it asked for permissions. It wanted MY information, then it wanted my FRIENDSLIST and email. I unclicked these options since I'm not about to use my friends and family for ad baiting. I wanted to anomalously shop like I do anywhere else. After unclicking, it demanded I sign up for an account. NO THANK YOU!
Any serious business lets their products and policies speak for themselves. If I like what you sell and want to have a great experience, I might sign up. But you don't enter a store and are ask to surrender you wallet at the door. That is a FISHING SCAM and no one should be doing business with a site that is dishonest from the start. Moving on, just wanted to post this warning to anyone else that does their homework before surrendering their personal information.
Tip for consumers: DO NOT surrender your personal info!!!!
Ask Anonymous about Wanelo
Hi there! I am sorry to hear of your experience using the Wanelo! We always want our users to feel comfortable and trust that we contain their information securely while shopping with us. We will never bombard you with ads, however we firmly believe the experience is better if you sign up as we can help you discover products! At this time though, you need not sign up to explore the website, but we may prompt you to sign up in order to complete a purchase. Rest assured that Wanelo will never obtain sensitive information for advertisement or malicious reasons. If you have any additional questions, feel free to email us at shopping@wanelo.com! Hope this helps!
I wanted to purchase a beaded lanyard from ur site but it kept throwing me to ur app site. I don't want ur app. I just wanted a lanyard. So u lost a sale and I bet I'm not the only one.
Hello C! You would be able to explore and check the items on our website without needing to sign up. However, to purchase and get the full Wanelo experience; including saving and commenting on items as well as post a review-- you do need to sign up. We have a very secure order payment platform to ensure that our members' information is safe and protected. Thank you for your understanding and hope this helps!
I was going to buy some stuff i like but now im not sure with all these reviews. And im not sure of the makeup is even the real deal. So what should i do?
Hi Karla! I definitely understand your concerns and I'm happy to provide some extra insight for you! I highly recommend reading the reviews of the products prior to making a purchase. Those reviews are written by fellow Wanelo users. You could also check our 4.5 star ratings and reviews both in Google Play Store and Apple Store to help you decide :) As for the item you would like to order, could you please send us a private message with the product link so I can provide you details before you purchase? If at any time you have a question or have experienced an issue after purchase, just email us at shopping@wanelo.com and we will be sure to make it right for you.
Less than friendly experience. I don't want to follow, I don't want the mobile app I just want to preview the merchandise. Can't be done without following lots and lots of merchandisers nor can you opt out of the mobile app. Deceptive merchandising trick.
Hello Charlotte! Thank you for reaching out! To experience the full features of Wanelo, like saving and checking what products are on sale or trending items you do have to sign up for an account. However, you are able to view various products without signing up by going to our desk top website www.wanelo.com and using the search box at the top of the page. Let us know anytime if you need instructions on how to navigate the website by emailing shopping@wanelo.com. Thank you!
I ordered a bathing suit from Wanelo and it said it would be here in 2 to 15 days. It ended up getting here in three weeks. On top of that, I was sent the wrong size that I ordered! It was a size small and I ordered a medium. Their refund policy is that you have to pay for return shipping, I have contacted Wanelo about the issue and still have not had my money refunded to me. The other thing is that when they do give me a refund it will probably be in the form of Wanelo credit. If you feel like getting ripped off order from Wanelo.
Hi Olivia! I'm so sorry that you experienced these issues with your order. If you ever receive an item that is not what you ordered, rest assured that we will make sure provide a full refund for you. I'll be sending you a private message to get you order details and we can get this resolved right away.
I ordered a prom dress from pepper Berry and it showed up in the worst shape it had rips in it and it was so unprofessional it makes it worse it was for a high schooler and her prom
Hi Justina! I am sorry to hear about you receiving a damaged item. I did research on your case and see that you have been provided instructions on how to return the item. We appreciate your good feedback through our customer service and we are glad Wanelo has been able to turn around your online shopping experience. If you need anything else, you can always reach out to us via shopping@wanelo.com. Thank you!
My daughter ordered a dress from Wanelo for Prom....when we got it, it wasn't even close to the dress that was shown on-line. Trying to return a dress from China is a joke. I had e-mail conversations from a "Naomi" from Wanelo for 2 weeks on instructions on getting it returned, all of her e-mails came through in the middle of the night. I asked and asked her to call me, never did. I finally got an address to send it back, I'm in SD, the return address was for MN (which I thought was odd). After I returned it to the address, I was called by the person receiving it indicating that this was a private address and they had no idea why I just sent them a dress. I apologized and asked them to return it and I would cover the costs, which they said they would....but after 2 months and a several more calls to them, I never got the dress......so I think they are in the scam with Wanelo!!
DO NOT EVER ORDER FROM THIS COMPANY.....and PLEASE WANELO....DON'T BOTHER SENDING ME A RESPONSE TRYING TO MAKE MENDS.....I WILL NEVER NEVER NEVER ORDER FROM YOUR COMPANY AGAIN.
Hi Wendy! I completely understand your frustration with your recent purchase. Most of the stores whose products ship from overseas provide a return address within the US to ensure ease for all customers. In this case, the address was provided incorrectly and we will need to be sure it is corrected and get the refund for you regardless of getting the dress back. I'll send you a private message immediately!
They didn't have my size. I asked for a refund over a month ago. They tried to tell me they put it on my Wanelo account when I said I wanted it back on my card. I don't want any more garbage from them. I've been waiting since early July just to get my money back
My daughter ordered a dress on Wanelo.
When it finally came it was not the material she thought it would be and she never even tried the dress on. It cost me $65 dollars with shipping and it took weeks to show up.
When it came we were not in town. As we caught up with our mail from being gone we opened this package and realized we would return the dress.
To my dismay we called Wanelo and left messages to find out how to return the item. We were not called back. By the time we finally figured out how to do the return we were told the dress had to be returned within 7 days of the receipt or it could not be returned. I have never ever heard of such a short turn around. I emailed the Wanelo customer service account and got a brief reply that they were sorry we could no longer return the dress.
That was it. I would have like information on how to communicate with the store directly to talk about my displeasure and to see if I could try to still return the dress.
I have not heard back from Wanelo about this.
I am now stuck with a dress that has never even been tried on.
We ordered in mid July and it is now Mid August. Surely most stores would let you return.
I think this site uses poor companies that are making customers frustrated.
Hi Lisa! I sincerely apologize for the trouble you're experiencing. The return policy for a store is always available to review prior to making a purchase however I do understand that due to being out of town, the process was a little more difficult. Our support phone line can be busy at times, but we commit to calling you back within 48 hours. I definitely understand 7 days being a short turnaround time, so we'll go ahead and discuss with the store to determine if they would be open to extending it a little. In the meantime, I'll send you a message so we can get the dress returned for you!
I bought an item that I needed at a certain time, so after I purchased it I wrote asking if I could pay for expedited shipping for and that if I couldn't I wanted to cancel the order. They said I couldn't and I also couldn't cancel the order and would need to wait till I received it to get a refund. Then they "couldn't get the seller" to give me an RMA or return info for two weeks. Then they charged me a restocking fee and the return shipping and refused to negotiate on that.
Hi Joe! Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products.Once the order is placed on Wanelo, the store handles processing and shipment, thus we are unable to immediately cancel an order or offer expedited shipment at the moment. With that being said, we’ll always help you get in touch with the store to track down a package or inquire if cancellation is possible. If you could you please send us a private message with your order details, I can help check what happened and help get it resolved as quickly as possible.
Very slow shipping/delivery after purchase, took 3 weeks to get and unable to contact the vendor directly to ask about shipping. You have to go through WANELO to get answers, and all they do is connect with the seller and then reply trying to reassure you, but the shipping information or details are vague and often not updated, so not very helpful. I ordered 4 bathing suits, took 3 weeks to get, had no idea when I placed the order that this would happen, and as a result, the order didn't arrive in time for my trip. The customer service person from WANELO was friendly and apologetic, but honestly couldn't really provide me the detailed information about the package tracking that I needed. I would not purchase again from this company unless they change their policy and provide up front detailed shipping information.
Hi Judith, I am so sorry to hear the items you ordered did not make it in time for your trip! Shipping estimates differ per store and I can definitely check your order history to check what happened and also to make sure the Sellers indicate the correct shipping information on the items being sold. At Wanelo, we do our absolute best to create a safe and fun environment for our users. A big part of that is protecting your information, thus, we require communication to go through Wanelo for concerns on any order placed through our platform. I will be sending you a private message to get more information on your orders and I will help get this resolved as soon as possible. Thank you!
When you look up the shopping website, WANELO, the phone number they advertise ( 800-205-6109) is not a valid number and you cannot reach anyone!
Major indication of problems!
Also, if you should decide to cancel an order, even if you accidentally clicked on the wrong item....and want to cancel it immediately afterwards, the site states " No Cancellations!" So, you are stuck with the item!
There is NO link to be able to speak to a customer service representative!
Should you have a problem, you are in your own.
When I ordered something that I wanted to change, I had to call my bank to stop payment because there no other way to cancel.
As I said, WANELO doesn't allow cancelations!
Plus, look for the same item on Amazon, and it's much cheaper!
Hi Diane! I'm sorry about your recent experience! Our marketplace is made up of thousands of Sellers who have various cancellation policies which we try to honor. At this time, our customer service phone number is a voicemail set up only and you would need to leave your name and phone number and one our representatives will get back to you within 24 hours. As an alternative, and for faster resolution of issues you can send us a message to shopping@wanelo.com. I'd like to get this resolved for you as soon as possible, so I will be sending you a private message to get your order information so I can check the store's cancellation policy for you. Thank you!
They must not want business. Their website keeps directing you to their app to make a purchase, but it will not let you complete the sale. It keeps telling me that the site owner needs to activate their account. Too bad, guess I will take my money elsewhere to spend. If it is not worth their time making sure their app works, then it's not worthmy time to call them to complete my purchase.
Hi Angela! Based on the error you mentioned, I believe the store you are trying to purchase from is actually experiencing an issue syncing with Wanelo. Thank you for bringing this to our attention and it is definitely something I can help resolve immediately. I'll send you a private message so I can pinpoint the store name and product! Thanks!
Avoid this place at all costs!
Purchased an item (pair of shoes). Item received was 3 sizes too small.
Given the run around trying to return and get a refund.
Eventually got 'permission' to return the item - at my cost - and now haven't seen my refund.
All I get is excuses. Huge waste of time and money!!!
Do not trust this place. Do not give them your custom!
Hi Liam! I am so sorry to hear that the shoes you ordered did not work and your experience returning them was unsatisfactory. Our platform is used by thousands of merchants and our support team tries to coordinate with you and them to resolve all types of order issues, but we always want to make sure that if you don't get what you ordered then you are taken care of to get it fixed. I'd be happy to personally follow up on your refund and I'll be sending you a private message for your order details so this we can get this resolved immediately. Thank you!
My shop has approved ,Why Wanelo channel has been deactivated for my shop these two days .cost my much time to try to do it ,no reply !!!!!!!!! My Email is cadfan1990@hotmail.com
Hi Li, thanks for reaching out! I checked on your store, and it looks like you uninstalled the Wanelo Shopify app on June 25th, which would mean the channel was also deactivated for your store. We can help get you set back up though so I'll let our support team know that you need some assistance and they'll be in touch shortly!
We have a store on wanelo and it just stopped paying us from May. We fulfilled the orders and customesr even reviewed them on the app and we still don't get our money! No support no phone number to call! what is going on?
Hi Sherry! I am sorry to hear you have not received any payment yet. There are several factors that may affect the transfer of funds from Wanelo to our merchants. Since you confirmed that the item has been fulfilled and the customers received them, the delay of your payment could be because of some rare reasons. Please send us a private message with your store's domain name so I can have one of our specialists check this for you right away!
I have bought several products on wanelo! They often come in late tho, and there is no obvious way to leave a review and I still can't figure it out!
I sell and have almost 700 items on another site. I was scouting around for an additional site; I can tell you that it will NEVER be Wanelo. They won't even let me SHOP without an app--yeah, that's what I would want for my customers--make it difficult and suspicious for them to shop. And I just read lots of reviews from buyers. Is Wanelo in China?
Hello Sultana! Wanelo employs a very secure platform to allow buyers to post photos and reviews of the items they bought through Wanelo. We know our app is the best way for you to experience Wanelo, which is why we direct you to the app store. Signing up in Wanelo will allow users to access all available products from our thousands of Sellers, see reviews, create stories and follow other Shoppers. In addition to this awesome features, users can also feel safe when entering their payment information since we have one of the most secure payment system as an online marketplace. All our Sellers are US based, but may import their items from anywhere in the world, including China. Hope this helps!
As a seller, this site is a pain in the rear. I own Sensual Shoes & Clothing Boutique and was introduced to Wanelo by my supplier and Shopify, my website host. The only way you can sell on Wanelo is by having a Shopify store. The first couple of days, I got a couple of sales and thought, alright, this might work. However, the sales stopped after luring me in with those few. I have taken all the marketing advice and implemented it, spent countless hours liking, following, etc. and still nothing. I can't figure out how to even organize my products other than this long tedious process of adding to collections or writing some story. My followers stay on the number 10 when in fact I know people have followed me because when going to the alerts, it tells me I received 28 followers in a day. I have purchased from Wanelo as well. My purchase experience has been really good, which is why I'm giving it 2 stars. Wanelo customer service isn't the best and I'm really at my wits end as a seller on the site.
Hi Eric! Thank you for reaching out and I am glad to hear your purchase experience with Wanelo has been good. Wanelo's concept of selling is very much like how social media works-- it encourages followers and stories, so great Sellers will have a strong network of recommendation and increased visibility--thereby generating increased sales and profits. As with any new concept, there can be some difficulties initially. We have a dedicated Merchant Support Team who can happily walk you through the Wanelo Marketplace so you can get the full benefits of Wanelo's interface. If you can please send us a private message, I can have someone assist you right away. Have a good day!
I don't even think this is worthy of one star but I had to choose something. Purchased 8 bathing suits and need to return a few and can't get any help from Wanelo. Trying to contact the vendors the items were shipped by and can't get any help there. Wanelo ships with their order numbers but not the vendor order number so hence having problems. Again, NO HELP from Wanelo. Will NEVER use this site again EVER! Worst customer service -- NO CUSTOMER SERVICE! Completely ridiculous and a WASTE OF MONEY!
Hi L! Thank you for reaching out and I am sorry to hear some of the items you purchased did not work out and had to be returned. Our customer service team is here to help and I apologize that we have not provided a prompt and fast response time to you. I'd like to resolve this for you immediately, so expect a private message to expedite the process!
wanelo is a potato dealer do not buy or order from them they steal your credit information and hate you dont eat potatos
Hi Lala! Our payment system allows customer to store their credit card information in our secure system. This allows for a hassle free shopping for you, since you won't need to enter credit card information each time you want to make a purchase. Rest assured that we are able to delete the credit card details anytime upon request and we do not share any information entered in our database.
Do not waste your time looking at the cool pictures- its all fake stuff from china that you will have to return. Complete scam- ive tried several times to spend a giftcard i got last year and i return everything i buy there. Over 7 items returned and wanelo allows these scammers to take advantage of their customers you shouldnt give them your business
Hi Ashley! I'm sorry about the experience you've had with your purchases as we want to make sure you are happy with your purchases. I always like to suggest checking out the photo reviews while shopping so you can see all types of experiences from customers on the fabric, fit and overall rating of the product. It definitely makes me feel confident in a purchase and it's one of my favorite ways to shop on Wanelo! I'm happy to help resolve any issues you've experienced, just send us a private message via Sitejabber and I can work with you!
My daughter bought from this scam site and the phone number is not a working number! Her light came late and in a bag that said "mens shirt". It is broken and missing a cord and it's from China not US! Called the number on the box and some guy picked up and said that some company has been using his number. I'm reporting this site to the BBB!!!! Also I don't rate this site a 1 but can't submit without eating. It deserves a -0
Hi Maribel! I am sorry to hear of your experience. Wanelo Sellers are based in the US but may sometimes import items from all over the world, including China. We do have the Wanelo Guarantee that assures our buyers that if they are not 100% satisfied with the purchase, Wanelo will initiate the return and refund process. Our customer service phone number is (800) 205-6109 and if you leave your phone number and order info, someone will get back to you within 24-48 hours. I will be sending you a private message to get more details so I can take care of this issue immediately. Thanks so much!
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About Wanelo (from the business)
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
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Sarah V. [Wanelo Rep] Hi Emily! That is definitely not the experience we want you to have! Per our Guarantee - if you ever receive a product that is not what you ordered, we will make sure you receive a refund. I will make sure this gets taken care of you, please expect an email from one of the customer support team leads shortly!