WaneloReviews 416

I ordered 2 handbags in early Feb 2023 and today March 30,2023 still have not rec'd them. I sent 4 emails to their customer service and never rec'd a response I called their 800- phone number and they never answer. I reported the dispute to my bank and they are now addressing it completely $137.00 and never will buy from them again. I purchase last year as well in 2022 and the hand bags were poor quality. Just NT worth the trouble of dealing with them but I want my money back.

I had ordered a handbag back in November 2022 and it's now end of March 2023 and I still have not received my purchase and I have emailed them and I get no response on why or when I will be getting it and I have been askyfor refund and they will not respond, seems like scam to me

I ordered about the last month the customer service and seller doesn't respond, don't shop here, I wrote more of 3 times any answer of costumer service is the same.

I ordered an item back in December. 17 emails later, customer service is working on it. I contacted the supplier directly and they are out of stock. I forwarded this message to Wanelo and they are still telling me they are working on getting it shipped. Yup. My out of stock item. They will not refund my money and refuse to help.

I placed an order over a month ago. It was never shipped just stated processing. I've emailed THREE times in regards of this matter with a refund. Have yet gotten a response. Will be disputing.

My order has been processing for almost three weeks. I emailed the store and got NO ANSWER. I am going to be contacting the store through a lawyer my order was expensive! I can't believe I use to have no issues with this site!? I will never shop here again and make sure everyone I know won't either I will be posting on my TikTok as well where I have over 120k followers I hope they get shut down

I have ordered twice and never received my items. Customer support are no help. I will never order anything ever again

I work hurts for make money and this disgusting people just stole my money like tha no no that's not right so please guys don't buy nothing there and they jut's don't said nothing about the emails $#*! this

I ordered quite a few stuff from wanelo from October 2022 upon till now i haven't received
I emailed i called and nothing happen,
I spend over $500.00, I need my money back or the delivery of my orders, i worked very hard to give wanelo my money for free
I need my $#*!ing money back

I have multiple orders that I ordered around Thanksgiving. I have emailed wanelo several times regarding the following orders. I still have not received orders and or ANY resolution.Wanelo Order #*******
Wanelo Order #*******
Wanelo Order #*******
Please advise. Is this company a scam or what? If you know what's best do not Order from this place.

If I can give this company zero I would. I have been reaching out for several months regarding two orders I placed the funds were deducted from my account and I have not received the merchandise. The orders just states processing. They won't refund my money I'm not getting any assistance they do not have a customer service number for you to speak to a representative and all of the emails that you send are never reply to I will never ever order from this site again do not trusted!

I have ordered from this app several times and have received my items in the past. For some strange reason I've ordered things in November of 2022 as well as December of 2022 and my items are still saying processing. I have emailed them several times and tried other stores I really don't know what's going on but I do not recommend anyone to order from here this year. Seems like I'm 2020 and 2021 people were actually shipping your items. Now they are not and they are issuing u a credit ‍

I order stuff from Wanelo over 500$ back in August I still haven't received anything and they refuse to give me a refund of any one. I don't recommended anyone ever use this company they are truly scam artist.

They don't care about the customer and their need we pay and they choose not to ship when they promised

I ordered here a few times. I just ordered some shoes and delivery date is showing next year so I wanted to cancel i was told I couldn't so I started a dispute with my bank the next day my account was closed and I received an email for a order on a belt that I also ordered saying it was canceled and I would be refunded. What happened to my other order my shoes?, now they deleted and blocked my account I can't see my passed history of orders

I have ordered items over a month ago I have not received my order I do not want a credit I want a refund this is not Acceptable. On a scale 1 to 10! 1 being the worst. Wanelo gets a 1! This happened the last time I ordered I gave Wanelo a second chance and Wanelo fail can I please have a refund. Your email response are Generic and a waist of time

This company is used on shopify as an option as a sales channel. Don't use them, because you'll get the tun around about when they will pay you for orders customers made through wanelo, my 1st order for a customer of mine was June 9th, started tracking in transit June 16th, delivered June 18th, they are supposed to start processing my payout when it starts tracking in transit which is 30 days from June 16th, it is now August 5th, and still haven't been paid for any orders, and when I email them I get the run around, like it'll be 3 to 5 days, or oh let me check on it, or they don't know what is wrong, or can we expedite you check, now they are saying hopefully in 5 to 7 more days I'll get it, and a manager is working on it, all kinds of excuses. This is really poor service. They don't ever payout for orders from my experience, because I'm still waiting. Now today they emailed talking about well if the mail a check they will mail it the 3rd week of August, smh, but who knows if that's true. I'm still waiting, it was supposed to be deposited in my bank account weeks and weeks ago.

Sold me fake Jordan's and won't refund my money. Don't shop for shoes here they are fake. They are not checking what ppl are selling

Its been almost 3 weeks and my order is still "processing", no communication, no status. I sent an email to them over 2 weeks ago, heard nothing. 1 week ago I sent another informing them if I do not hear anything that i was going to file a dispute with Credit Card company for non-delivery, I heard nothing. This place is a JOKE! DO NOT USE THEM, I consider them FRADULENT!

They refused to provide me a refund because the order was over 6 months ago but they never even shipped the item. It still says processing in my order status. I honestly forgot about the item which is why it's been 6 months.