After almost three months I never received my order. After sending over 25 emails and getting the same repetitive response that they are working with the sellers I still haven't received a refund. Do NOT order from this site!
I ordered two sweatshirts for $75 for Christmas. They were too small so I returned them and paid the $20 in shipping to return them. I have been trying for 3 weeks to get a refund on my credit card which was supposed to be an option. I am not only getting $19 in Wanelo credit. You may get your original shipment, but be aware that you may not get a refund or exchange.
I am giving 1 star because you can't do 0 stars!
Wanelo has the worst customer service. You can't get a hold of anyone. Voice mail or email only, and their response time is 48 hours. I'm sorry, but when you have an issue, you should be able to speak to someone faster than that!
Their payment system is terrible. They store your credit card information, and when you place an order, it does not give you the option to select another card. In order to change a card, you have to email a request.
However, this is not told to you upfront.
I will never order from them again! I should have stuck with Etsy from the beginning!
My order was shipped to wrong invalid address! Requested my money back-emailed wanelo over and over. No response. Did not even get my money for product minus shipping cost. Received nothing. I ordered a pair of shoes as well and ordered a 5.5. The shoes were fake and a size 7.5. Buy at own risk
Hi Madison! I am sorry to hear you had issues with your purchase. Could you please send us a private message with your order numbers so I can double check the status and help speed up the communication with the Seller? Thank you so much!
During February 2023 I ordered 3 items a few days apart and never received them. Wanelo took the money from my credit card and frequent request to track and find my items went unanswered. I still have not received the over $200.00 in merchandise. WANELO STOLE my money. Incident was reported to BBB. NO ONE FROM WANELO CUSTOMER SERVES EVER RESPONDED OR RESOLVED THE SITUATION.
I love using Wanelo to search for cute clothing and other objects I want in my life. However, I don't feel safe ordering off of some of the sites because of today's hackers. I would appreciate something more secure to give me a piece of mind.
I ordered three products back in April, still haven't received any update, I reached out to them several times about my order, called left a message and sent email and still haven't heard from them about my purchase... I am very dissatisfied that it past 45 days and haven't received any tracking information
Do not buy from here unless you want to wait for fake products from China (unbeknownst to me!) that don't ever come! I received one package, which is why I know it is fake - I verified the Kylie Jenner makeup against real ones I have and it is FAKE FAKE FAKE. It was shipped from China with God knows how much lead in it! I still have yet to receive the other orders that I placed on the same day, and it's been a month! I don't want this fake crap anyway and have been trying to cancel but now they leave it up to me to refuse it. Refuse what?! They're not coming! I'm still waiting for 4 more orders... How do I get refunded for things that don't come? SCAM! Stay away!
Hi Melinda, thank you for your feedback and I am sorry to hear of the unsatisfactory state of the order when you received it. We always recommend reading comments and reviews that other customers have written about the product you are interested in purchasing. Stores on Wanelo do ship internationally, but if the item you received does not match the description on the website, our customer service team would be happy to help with the issue. Could you please send us a private message with your order number? Thank you!
As a seller on Wanelo. I am currently not happy at all. I have contacted Wanelo's support team 3 times already because for some reason I am having issues with how my products are showing certain things in stock when they are not and I have the Wanelo app installed on my store. I have lost two orders already. Everytime I send an email, I get an automated message saying they are currently only responding to seller payment issues. That just makes me feel like I don't matter one bit as a seller on their site and my issue isn't important. I am going to remove their app from my store. I would rather sell on Bonanza. NOT HAPPY AT ALL! If I could give a -% rating I would.
Hi Mel, I'm really very sorry about your experience selling on Wanelo. This issue isn't one that we've seen yet so we are definitely interested in learning more about what's going on. I'll send you a private message!
I have recently made two purchases on this website, both were over a week ago. The money for both items has been taken out of my account; however, I have not received a confirmation email regarding either items nor have they shown up in my purchases. I emailed three days ago, and still have yet to get a response.
Hi Brianna! I am sorry you have not received an update on your order yet. Our system sends an automatic order confirmation within minutes of successfully placing an order. I will send you a private message to make sure the information on your account is in order, I want to make sure emails from Wanelo is not being sent to your Spam folder. I'll send you a private message to check in on your orders and emails!
Wanelo is the way to go! Great APP for a fast and easy ordering of a lot of cool stuff. I had a great experience so far with Wanelo using Due diligence. Sure it's not a store but a collection of stores. I see a lot of bad comments and reviews here that pay it no justice. People have to do their homework when shopping anywhere online. Wanelo really is a great source to do your shopping on.
Hello Kory! Glad you like the Wanelo buying platfrom and all the great items sold here :) Reviews and comments truly help when customers decide on a purchase and we appreciate you making a review on it!
In the past I had some troubles getting through to customer service, but after writing my original review, I immediately had someone reach out to me from the company. She gave me answers in a timely matter as well as great follow up. It completely changed my whole perspective and will continue to shop on the site!
In the end, I do believe they have great customer service!
Hi Dainelle! Thank you for bringing this to our attention and I apologize for the inconvenience! This definitely sounds like a technical issue that our team needs to look into. I'll send you a private message so I can gather more information to send to our tech team. Thank you very much!
I've noticed that there are more bad then good reviews on this site. My question is if I make a purchase by a known retailer like Vans. Is that more trust worthy to attain my purchase in a timely fashion and will it come as the size I order it from?
Hello Lauren! I definitely understand your concerns and have some suggestions:)
1) Check out the reviews left by users who have already received the item that you're interested in buying. The reviews provide information like fit, shipment time, size orderd along with any photos uploaded by the user. You can find these by going into the iOS app and looking at the ""Rating"" on the product.
2) If you have additional question about the store, you can always email our support team at shopping@wanelo.com and we can help answer them!
Hope this helps!
I could not shop, even though I picked out an item, as they wanted me to sign on through my phone, which I don't use my phone, so it's my computer or nothing. Well, I guess it's nothing. I tried several times, and they kept wanting my phone number. Forget about it. I feel sorry for the people selling on it, as they won't get people like this, no matter how much you want the item.
I have emailed and called Wanelo over 20 times. Each time they write back they are checking on status of order. Give them more time, for what? I want my money back. They didn't even offer a credit. This is a scam I want my money back. Very mad. Order number #*******
I ordered a pair of boots on December 7th. It says preparing to ship since then. The tracking number they gave goes NOwhere. USPS says it's not even one of their tracking numbers. I have sent 3 emails to Wanelo customer service with no response. Very disappointing. Money is gone. Won't order again.
Hi Tamara, I'm sorry that the tracking numbers aren't working. We are currently working on a very crucial update to our system that will no longer show tracking numbers as invalid. It's still in the works, so I can definitely help check on your orders for you in the meantime! I'll send you a private message so you can give me some more details.
I ordered something and I've never received it! I'm writing this review to let everyone knows that they aren't for real and just stealing your money! Very disappointing!
I ordered a top from Wanelo. When I receive it, the quality was not what I expected and it was too small. I had to search to find their return policy, but I emailed them and ask them to send me a return label. Their return policy states that shipping is free if I use the return label. Returns are to be postmarked within 7 days of receipt or you will not get a refund! Well, I have yet to receive a return label (its been over 48 hours) and I received an email asking for two photographs demonstrating the issue (the top is too small--really?) and then they will forward the information on to the seller and address the problem. And, by the way, their phone number is invalid. I am going to dispute this charge on my credit card until this is resolved. I would advise all not to order from this site.
Hi Roxi! I am so sorry to hear of all the return issues you are having. Our Support team asks for photos showing the issues you are experiencing with your order however the photos do not require you to be wearing the garment. When it comes to sizing issues, feel free to just send us a photo of the item laying on a table along with a photo of the tag so we can confirm the size with the store. Rest assured that we would be able to initiate the refund if the issue is confirmed based on the photos. I can help check on the status of your case, so you can expect a private message from me shortly!
Everything I've bought so far has looked fantastic in pictures. I've purchases four things. Mos have taken months to be shipped sometimes and when I get the products they are crap. Don't look like the pictures, aren't made nicely. One occasion I bought something and have just never gotten it. I wish customer service had a telephone number so I could speak with someone about my concerns.
Great and fun website to use if you don't plan on buying anything from the little shops.
Hi Ashley, we are happy to hear that you enjoy using Wanelo and are really sorry about the experience you had after making some purchases. Some of the products on Wanelo do ship from overseas, and if you ever have questions about where a store's products come from you can always email us at shopping@wanelo.com. Our customer support phone number is listed here on SiteJabber if you ever want to call us, and also in our help center at help.wanelo.com. For now I'll send you a private message so I can learn about the item you never received - we definitely want to get that figured out for you.
If i could give this business 0 stars i hands down would. I ordered two swim suits which came weeks late and were damaged, the wrong size, and looked nothing like the picture. It has been four months since placing the order and I am still trying to get a full refund for both of the suits which I have already sent back. DO NOT BUY FROM THEM. If anything is wrong, even if it is their fault, they insist on only giving you a refund in wanelo credit. Computers answer your emails and they run you around forever and achieve nothing. One person emails me back saying one thing and then someone else will email back saying another and we just end up back in the same place we started. I wouldn't wish this experience on my worst enemy. Their customer service is the poorest I have encountered in my entire life. Save yourself the trouble and stay away from Wanelo.
Hi Claire - We're definitely happy to help you with any issues you have ordering from stores who sell on Wanelo and I apologize that we have no resolved this for you yet. We recently introduced the Wanelo Guarantee, which ensures that if you don't receive the item you ordered, we will cover the full cost of the order. I will be sure to take over your issue, just please email us at shopping@wanelo.com with "SiteJabber" in the title so I know to pick up your email quickly!
Overview
Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 66th among Social Shopping sites.
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- San Francisco, California
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Business History
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patty, thanks for writing in regarding your experience as I definitely understand this frustration so I want to help get it resolved for you as soon as possible. Our support team works round the clock and is available via email and phone support with a response time of 24-48 hours. If your issue hasn't already been resolved, please send me a private message with your username so I can go ahead and assist with removing your payment information. Thank you so much and rest assured we will get this checked for you right away!