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In the past I had some troubles getting through to customer service, but after writing my original review, I immediately had someone reach out to me from the company. She gave me answers in a timely matter as well as great follow up. It completely changed my whole perspective and will continue to shop on the site!
In the end, I do believe they have great customer service!
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Hi Dainelle! Thank you for bringing this to our attention and I apologize for the inconvenience! This definitely sounds like a technical issue that our team needs to look into. I'll send you a private message so I can gather more information to send to our tech team. Thank you very much!