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I am giving 1 star because you can't do 0 stars!
Wanelo has the worst customer service. You can't get a hold of anyone. Voice mail or email only, and their response time is 48 hours. I'm sorry, but when you have an issue, you should be able to speak to someone faster than that!
Their payment system is terrible. They store your credit card information, and when you place an order, it does not give you the option to select another card. In order to change a card, you have to email a request.
However, this is not told to you upfront.
I will never order from them again! I should have stuck with Etsy from the beginning!
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Patty, thanks for writing in regarding your experience as I definitely understand this frustration so I want to help get it resolved for you as soon as possible. Our support team works round the clock and is available via email and phone support with a response time of 24-48 hours. If your issue hasn't already been resolved, please send me a private message with your username so I can go ahead and assist with removing your payment information. Thank you so much and rest assured we will get this checked for you right away!