New York, NY 10022
We purchased 5 flight tickets via Travelzoo which turned out to be a scam - resulting in us losing the flights and the money. Went to Travelzoo's offices in London to enquire and they told us they are aware of the hacking (was the 18th case) but they're not actively doing anything to stop/warn/prevent this from happening going forward.
I had two vouchers for two restaurants in Victoria BC for Dec 2016. When we got to Victoria (from California), one restaurant was closed for a private party, the other was closed for several days before Xmas, during our stay. Neither closure was on their websites. I expected TravelZoo to refund our vouchers, since these were not able to be honored by the merchants. Instead, I got a credit for some future voucher, to be used within a year. Basically, you take your chances with TravelZoo that your purchase will be useable.
UPDATE MAY 15, 2017
With a phone call and exchange of e-mails, TravelZoo DID REFUND the amounts for both vouchers. I credit them with a correction, which is laudable.
I always check Travelzoo - especially their top 20. I have linked to four or five GREAT travel deals form their list - including a trip to China with air and hotels for $650, and some discounted deals with Gate1 (another fine company for me).
In the summer of 2016, hubby and I went to Washington DC for a monument/museum vacation. We purchased a bus tour package (they had a special buy 1 get 1) and we were able to get transported to and from several monuments and museums in a day. The tour was great and also has a very cordial and informative bus driver...all for the low price of $29. Most recently, we had to stay in Boston for a long weekend for business at a convention center. I wanted to stay at the hotel across the street for convenience purposes and only Travelzoo had the best prices out of all the sites: expedia, hotwire, kayak, etc. Never count out Travelzoo!
I recently purchased a trip to Paris in October through travelzoo and this company has very bad business practices. Immediately after I asked a bout trip insurance I was charged for my trip then told they don't offer trip insurance nor do they allow for cancelation or changes to reservations. The airline gives a 24 hour cancelation for any reason and the hotel gives up until the day before arrival to cancel. So what gives. I'm a very honest reviewer. You can text me at 786-624-7115 I will give you all you need to avoid these people scamming you. Worst of all when I checked the same flight with the same hotel on the same days I would have saved over $400.00 and that's leaving in October!! My reservation number is 717122. If I can prevent one person from getting robed. Or at least full disclosure so your fully informed about your purchase it's all worth while. Grace a Dieu!!
This restaurant has changed owners and sadly the quality of the food was not great. The original restaurant owners had a wonderful food but we were sadly disappointed by the food we received. I would not like to return to this restaurant. The staff were relatively friendly.
I received an email from Travelzoo for a deal in Downtown St Louis at an area hotel at a pretty reasonable rate for Wed 11/23 for one night - there is a very large boxing fundraiser that night nearby so I thought it was perfect to stay close by. I booked it through the email giving all my information and never got any email from them confirming or saying it didn't go through - nothing - believe me I checked everywhere. I called the hotel directly they had no reservation - So a couple days before I'm supposed to stay, suddenly I get my email giving me my confirmation itinerary - so I call to see what the cancellation policy is since I would have to quickly see if I could still go this event and stay the night. As I'm inquiring with the customer service rep asking abt the policy - she 1st tells me they definitely sent me a msg right away on the 10th when I made reserv - making me sound like I was an idiot - uhm no u didn't send it until 11/20 - I explain that I don't want to cancel yet I'm just inquiring how long I have bc I never got any info from them - she proceeds to tell me she already cancelled it - I said what? I didn't ask u to do that I was inquiring - wth? She apologized all over the place and said she could call the hotel and when the cancellation came through they could ignore it - yeah like I'm trust that! I said never mind I'm done with Travelzoo. Beware - Very Poor Customer Service and obvious website problems if they're not gonna send u a confirmation or any type of email about ur reserv until a few days before.
Dad just passed away. Ordered 12 bottles of wine delivered on dec 1. Said no problem having it Christmas morning. Never showed up. Voucher never worked. $89 gone. I don't want someone else's Christmas wrecked when nothing is under the tree.
Why do the Fly.com offers never show up as advertised on Travel Zoo? On numerous occasions after getting my weekly Top 20, I have attempted to find the advertised fare sent to me and have never been able to find that fare. This is misleading advertising in my books!
I purchased two vouchers for a Korean Spa. When visited the business on Saturday, they wouldn't accept them due to Travelzoo system outage. I had to pay full price (almost double) because I was already there with friends and the Spa is not close to my home at all. When called customer service two days later, their first suggestion was that I could go another time when their system was on. How ridiculous? After arguing with the representative who wanted only to refund me for the vouchers and cancel them, she called her supervisor. After some wait time, I was offered by her refund of $30 and $20 credit from Travelzoo. When I couldn't use the vouchers, I had to pay full price of $50. You tell me if $20 credit is equal to $20 cash that I paid. I asked at least for $30 credit, which they actually issued to my friend earlier that day. I was transferred to a supervisor named Sean. He at first was telling me that if they give me $30 credit and refund me $30 it will cost them, to Travelzoo, $60. Perhaps he forgot that the $30 they are refunding are my money paid to them (they will cancel the unused vouchers, of course). He started arguing that I got the services. I explained that I had to pay $50 for those and I wouldn't go to that business for the full price. Then he tried playing me that he is authorized only for $20 credit and for $30 he needs to speak to his supervisor. I asked to be transferred to that supervisor of the supervisor Sean. Suddenly, he started saying that they are offsite and there is nobody above him he can transfer me. He asked me for my friend's name. I told him that I will write a consumer complain and hanged up.
We were bought a Michelin 8 course tasting menu as a Christmas gift. We thought that this would be valid for a year but in the small print apparently it expired in May. Having just realised this we contacted Travelzoo and offered to pay a supplement to extend the expiry date.
They refused to do this. Don't know why. They have been paid so does it matter when we claim our tasting experience?
So the Restaurant does not get our business..... we do not get our experience... and Travelzoo GET TO KEEP £180.00 !!! Outrageous
We booked a hotel in NYC through Travel Zoo and when we arrived at the hotel the booking no. was not valid. (It was for a date that already passed and not under our name.) It took us several hours on the phone with at least 3 different Travel Zoo representatives before the problem was solved. When we got home we called Travel Zoo and asked to a partial credit to compensate us for our time (and the stress of worrying about where we were going to sleep!) We were offered a $25 credit toward a future booking...which doesn't go far in NYC. If you use Travel Zoo to book a hotel I would suggest calling the hotel to make sure they have your reservation.
Part II....Just got our credit card bill....We were charged twice for our hotel room. Once by Travel Zoo back in Jan. and then again by the TRYP Hotel. So now we will waste more time trying to straighten this out.... Buyer Beware!
We contacted the hotel regarding the double charge and they are crediting our account. In all fairness I want to note that this was not Travel Zoo's fault. I am still waiting to hear from them regarding the initial problem of the reservation mix up.
Tip for consumers: Don't trust Travel Zoo to make your reservations. Even if you have a booking confirmation no. it may not be valid.
I CANCELLED A RESERVATION WITH WESTIN HOTELS MADE THROUGH TRAVEL ZOO AND CANCELED ON TRAVELZOO. IT WENT THROUGH JUST FINE BUT TRAVEL ZOO DID NOT SAY I WOULD LOSE THE MONEY THAT I PAID BECAUSE IT WAS WITHIN THE 72 HOUR TIME LIMIT. I DID NOT KNOW UNTIL I WAS BILLED. IT WAS FOR A BEACH VACATION WHEN STORMS WERE PREDICTED.
WESTIN WOULD NOT DO ANYTHING ABOUT IT EITHER.
Used Travelzoo to book a package for my grandsons birthday. Be careful- when they say "subject to availability" they mean the 1-2 rooms Travelzoo will ALLOW the hotel to book per night for them even if the hotel had plenty of available rooms at Crowne Plaza Dublin Ohio did with the zoo package that was advertised as one of Travelzoo's 10 best deals of the day- what a deal- on their day off my son's little boy did not get to go to the zoo- Shame on you Travelzoo and Crowne Plaza Dublin Ohio!
Travelzoo is a great way to see new places without spending so much. Every trip we have purchased from Travelzoo has been super nice. Great accommodations and great packages at a fraction of what it would have cost without them.
This website offers many interesting places to visit, entertainment shows an restaurant discounts. I have used this website many times and always very pleased with the outcomes of my choices. Last night I saw a very funny comedian along with a terrific magician . Securing tickets is just downloading the information along with the tickets. I would recommend this site to others - and have done so with my Las Vegas friends. Thank you for offering these services- and making my life enjoyable.
I was a first time Travelzoo user and a little leery but decided to take a chance. Turned out my Travelzoo experience was perfect. Great discount, good collection of event reviews and information, fast and easy purchase and the tickets were in my email right away. I went to the Mummies of the World exhibit at the Bower Museum and had a wonderful time. I highly recommend using Travelzoo's services!
We have just returned from a delightful evening at such a great restaurant. Everything hits the right note starting with splendid $#*!tails. Chicken parfait with fig chutney a very good but not overwhelming starter, lamb was pink and tender. Fortunately we were not overfeed as it would have been crime to miss out on plum crumble with ginger ice-cream.
All in an impressive new restaurant with such nice, pleasant staff.
Heres to next time!
Just wanted to say I booked a trip through Travelzoo and ended up having to cancel it to change dates. It was painless switching the date with re booking and cancelling the previous booking. I have used Travelzoo a few times now and find them very good!
UPDATE: I know nobody has posted on this board lately, but I am finally fed up with this ordeal. On March 8th I spoke with 'veronica' from apple who promised to follow-up on why I have been unable to book a room since Feb 12th, and why nobody from apple has ever followed through and returned my calls. It has been 6 days with no return call, I left her another message today.
To make matters worse, I emailed Mr. Stitt from Travelzoo on March 9th, 5 days ago. I have received NO response from anyone there either. So because of some major confusion at Apple when trying to book this replacement deal offered at apple, lack of communication, and no desire for anyone at both Apple and Travelzoo to followup on my issues, I'm now out $2800 bucks for flights and no room.
Below is the letter I emailed to Mr. Stitt at Travelzoo.
Dear Mr. Stitt:
I would like to thank you for your efforts on behalf of myself and other fellow Travelzoo Members that are left without unfullfilled accomodations from Fresh Trips. However, in my personal situation I have been left with no resolve after multiple and repeated attempts to make a booking with Apple Vacations at the Grand Sunset Princess.
I originally contacted them to make a booking on or about February 12, 2016. Originally, although I called the 'dedicated' line, I was transferred around for just under an hour as nobody knew what I was talking about.
Finally, I spoke with an agent that AGAIN said there were no rooms available for my dates, but promised to research it and call me back. I received no call back as of Feb. 15. I called again, this time the agent I did speak with had no idea what I was talking about, but promised to find someone who was familiar with this ordeal and return my call. I called several more times (Feb 17, 20, 22, 23, 27, March 2, 3, and 8) to attempt to make the booking with the same outcomes as above, not once did an Apple Vacations member return my call after calling repeatedly just trying to make the booking per your email.
I will tell you there was once I was actually able to speak with the "dedicated agent" (which by the way even though I called the 'dedicated number' again took 3 phone transfers and being on hold for 1 hour 20 minutes).
This agent told me there were no "project Travelzoo" rooms, but the representative actually made a booking for me this time at their listed rates, then she was to 'try to get the rooms approved and price adjusted'. Of course she stated she would finish looking into the matter and contact me within 2 days.
Of course, as predicted she did not contact me back. I called the agents direct line several times over 2 days asking her to return my call. She did not call. Instead, she emailed me back after my latest message saying " the travelzoo project ended 2/23/16, sorry".
As you can imagine her response made me very angry as I had spent the previous 3 weeks attempting to make the booking your email said I would be able to book.
So, of course I spent this past week or so trying to talk to supervisor at Apple Vacations, more phone calls, more promises to return my call which AGAIN never happened. Yesterday, I called again. I spoke with someone that actually followed up and had supervisor Daniel return my call. Once he did, he realized I needed to speak with Veronica, who also called me back as promised. Anyhow, she stated Apple is trying to secure me a room and would contact me in a day or two.
As you can imagine, I don't have much faith despite the recent efforts from Apple by finally returning a call. While I understand this situation was not created directly by Travelzoo or Apple, you did offer a potential resolution, which for some reason I have been dealing with roadblocks. I am reaching out to you to get a resolution to getting an accommodation. Because, as it currently stands I have nearly $3000 in airfare I stand to lose which had already been booked.. I want to book my 2 rooms at the price paid for the base room $798 each (with fresh trips I upgraded one room for a larger unit for $180). It doesn't necessarily have to be at the Grand Sunset Princess, I would consider less costly options.
Bought a massage, lunch and wine package for the Well and Being Spa at the Fairmont Scottsdale Princess for a savings of 70.00 over the retail cost. I could not be happier with the price or the experience.
Tip for consumers: Go during the week when it is not crowded
I recently purchased a deal from Travelzoo. The hotel the deal was for however decided they were not going to honor the deal. I called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refunded. I was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the deal. That is wonderful customer service!
I purchased the damson dene hotel through travel zoo for 2 nights and the pictures shown were not accurate in the slightest as when we arrived it was a run down cottage with two very rude receptionists , I explained to them that it does not look like the photos and shown them and they replied "erm well there was a lake at the back " we then asked to see the room anyway we were given the key not shown where it was at all and as walking up heard the receptionist speaking about me for not being happy with what was advertised and what I actually saw and when I opened the door it stunk of smoke and had damp walks and cigarette burns in the bath and curtain placed on the bed , it was freezing as it wasn't double glazed , it was not in the slightest what I paid for , I'm very appalled with travel zoo and the hotel on how I was treated when I arrived and how they wrongly advertised the hotel completely I wouldn't allow anyone to stay there in those conditions , they were not suitable for residents as they didn't even have a lock on the doors and when I tried to contact travel zoo there is no phone number to contact someone directly and explain which I also find appalling as iam now unable to get a refund , so I have now had to pay another 300 pound to stay elsewhere for 2 nights as we traveled from afar and the service I got was fantastic at the hotel we found driving around frantically trying to find somewhere , it had boutique rooms and had complementry wine and drinks and the staff were very friendly and welcoming unlike the damson dene , I would strongly advise not to stay at this hotel and NOT to book through travel zoo .
Customer Questions & Answers
Be sure to get it in writing from Travelzoo regarding refunds if there is no availability. My understanding is that sometimes there is no refund. I know I had to fight for my refund. I would not book through them again.
Hi Martin, Thank you for your inquiry. Here at Travelzoo, we have a 7 day refund policy. If you purchase your voucher, contact the hotel to make your reservations and find out they do not have availability for your dates; you can contact us for a refund or self request your refund online. If you have any other questions, please feel free to call our Service Team at 1-877-665-0000 Monday through Friday 9 AM to 9 PM EST. We will be happy to help!
Hello Mary, we are very sorry to hear that you weren't able to sail with Red Witch Tall Ship and would certainly like to hear about your experience and assist you further. Please contact Michelle at firstname.lastname@example.org directly. If you ever need help with your vouchers, please contact our Service Team at 1-877-665-0000, Monday through Friday, 9 AM to 9 PM EST.
Hello Zyshan, Travelzoo's website is free to use and be a member. It is very important to Travelzoo that we provide all the necessary information so member's can make informed purchases. If there are ever any additional costs above and beyond the price of a voucher (like taxes or resort fees) Travelzoo takes extra care to ensure that information is also provided on the deal page. If you have questions about a deal, please don't hesitate to contact our Service Team at 1-877-665-0000, Monday through Friday, 9 AM to 9 PM EST.
Hi J G., Thank you for your interest in our Travelzoo hotels. Tourico Holidays is one of our trusted partners. We would be happy to visit any concerns you may have. Please feel free to call us at 877-966-0000. Agents are available 24 hours. Thank you, The Travelzoo Team
Hi Susan A., We are sorry to hear you may be experiencing difficulties using the Travelzoo App. Passwords are required to access your Travelzoo account information when using the mobile app. If you have an account with Travelzoo, you reset your password or call us at 877-665-0000. Agents are available 24 hours and will be happy to assist you further. Thank you, The Travelzoo Team
Hi Devane, Here at Travelzoo we created the Test Booking Center® to test all of the deals you see on our website. We want your travel experience to be fun and enjoyable right from the start. That's why we don't endorse deals packed with tons of value alone, instead, we go one step further and ensure that every deal we publish is accurate, available and easy to book. If we can be of any further assistance, please feel free to call our Customer Service Team at 1-877-665-0000. Customer Service available 24 hours. Thank you, The Travelzoo Team
Hello Vicky, thank you for your question! Travel times vary by deal and are subject to availability. So we can assist you further with your question, please contact our Customer Service team at 877-665-0000 so we can review the deal you are interested in. Cheers, The Travelzoo Team
Hello Jill, we do advise not to give out your PIN; however, some hotels do required the PIN to enter and secure a reservation. You should have no problem using your voucher at check in as the hotel will be expecting it. If you have any additional concerns, please contact our Customer Service Team at 1-877-665-0000 directly. We are available M - F, 9 AM to 9 PM EST.