Travelzoo
Questions & Answers

Hello George, That's a great question, here's what I found: Some of our deals include flights while others do not. If you have found a deal and would like to confirm if flights are included, please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with the trip details so we may better assist you. Sincerely, Amanda The Travelzoo Team

Hello Diana, I'm so sorry to hear you would like to cancel your trip. If you have not already done so, please send us an email at support@travelzoo.com. You can also call our Customer Service Team directly at 1-877-966-0000. Our Team is available Mon - Sun, 9am - 9pm ET. Sincerely, Ali

Hello Michael, That is a great question! To pay the remaining balance for your trip we recommend reaching out to your booking company directly. You can find the contact number to your booking company by checking the description of your deposit charge on your credit card statement. If you need assistance reaching out to pay your balance, please contact our Customer Service Team at 877-665-0000. We have agents available 9am to 9pm ET, Monday through Sunday. Thank you, The Travelzoo Team

Hello Samuel, That is a great question! For more information on how our deals work, please click on the link below or copy and paste it into your browser. https://www.travelzoo.biz/Documents/HowItWorks-BuyingaLocalDeal.pdf Thanks again for being a Travelzoo member. The Travelzoo Team

Hello Roz R, Thank you for contacting Travelzoo. We're so happy to hear you are interested in a vacation package provided by our trusted partner, Yes! Getaways! We can assure you that the travel partners we work with are reputable companies. Our Deal Experts have created a Test Booking Center to test all the deals you see on our website. At Travelzoo, we want your travel experience to be fun and enjoyable right from the start. That's why we don't endorse deals packed with tons of value alone -- instead, we go one step further and ensure that every deal we publish is accurate, available and easy to book. If at anytime you experience any issues with a deal on our site, please contact us via email or phone to let us know and we'll be happy to do our best to make it right. Thank you for being a Travelzoo member, The Travelzoo Team

Hello Will H., We would be happy to look into this further for you. You may contact our support team at support@travelzoo.com to provide further information about the deal. Thank you, The Travelzoo Team

Hello Carrie, At Travelzoo, we want your travel experience to be fun and enjoyable right from the start. That's why we don't endorse deals packed with tons of value alone -- instead, we go one step further and ensure that every deal we publish is accurate, available and easy to book. Let's face it, nothing's perfect. But at Travelzoo, we do everything we can to ensure what we tell you is correct. If you have any questions about an offer you see on the Travelzoo website you may feel free to contact our customer support team at 877-665-0000 as they are available 9am-9pm EST daily. Thank you, The Travelzoo Team

Hi Greg, Our Deal Experts go through an extensive amount of research and personal experiences when determining which company would be the best fit to work with, in order for us to advertise the certain packages we do. Although these packages aren't booked directly with Travelzoo, rather our trusted partners, we always recommend our members purchase travel insurance. If you have any other questions, please feel free to contact our Customer Service team at 1-877-665-0000, available 24 hours a day. The Travelzoo Team

Hi John, We're happy to hear you're interested in one of the trips advertised on our website! We can confirm that all of our merchants, hotels, and booking partners are trusted, legitimate, and approved. Our Deal Experts go through an extensive amount of research and personal experiences when determining which company would be the best fit to advertise to our members. One thing we also like to always remind members of is one person's feedback may have absolutely nothing to do with the company or the merchant itself, rather the experience didn't live up to that person's personal expectation of what they believed it should've been. You can always do research to find more reviews on Tripmasters.com, simply by searching Google or any other search engine. We can confirm this is one booking partner we've worked with for quite some time, and we've never had any negative feedback about. We hope this will help answer your questions, and if you find you do have any other questions, please contact our Customer Service team at 1-877-665-0000, available 24 hours. Thanks, The Travelzoo Team