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For several days now, I've tried to reach Travelzoo. The phone number listed for voucher refund is not working (*******000), password reset doesn't work and I get no response from customer support. I've tried multiple times.
I purchased 4 hotel vouchers and used 3 with no problem. I'm trying to get the 4th one refunded, as it will expire in a few days and I won't be able to use it.
I'm extremely frustrated, as I thought I was dealing with a reputable company. How wrong I was!
Tip for consumers:
find another source
Products used:
3 out of 4 hotel vouchers
Henny R.'s review of Travelzoo earned 7 Very Helpful votes
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Hello Henny,
I'm sorry to hear you have been unable to access your account and are unable to connect with our Customer Service Team. Would you please reach out to us again at 1-877-665-0000 or send an email to support@travelzoo.com? We are available from 9am to 9pm ET, Monday-Sunday.
Again, we are sorry for any frustration this has caused.
Thank you,
Lisa M.