Travelzoo

I was denied a refund for a hand gliding voucher that I scheduled to use 3 times - each time the merchant changed the time or location (by 35 miles!) within 24-48 hours for various reasons. Sine email is not a part of brain - it would often give me only half that in notice by time I saw the notice. Even with these emails and all the specifics the refund was denied based on the 7 day from purchase policy. The policy should be changed to 7 days from expiration for issues like this. I will be filing a complaint with the BBB for both Travel Zoo and the merchant.

Got a spa voucher from them that cost me $125 but it was impossible to book an appointment. Nobody answered the phone and when we finally got thru, we got scheduled 2 months from when we called. Then when the day of the appointment came, they called us asking if we could reschedule. We told them we'd call them in a bit while we discussed when to reschedule, then on the same day, we couldn't reach them again. A few days later, while trying to find an alternative contact number to the spa, we saw on yelp that it had shut down. Called travelzoo, but they would only offer a refund of $20 even though we paid $125 and NY law says these deal sites must honor the cash value of the voucher. Terrible terrible company and I can't believe they're still around.

Why would anyone go to a site that has the word "zoo" in it. All it does is reminds me of how we (humans) are treated by the travel industry but especially the airlines. Bad enough that they treat us like animals, but why would I want to be reminded of it.
My other objection is that I've never, never, never found a bargain on "tz" (I don't even want to use the entire word). Where do they get their offers?
With so many other alternatives, how do they survive?

In Sept of 2020 I booked a trip for Crete Chania through Exoticca. That trip is scheduled in 19 days. The US has just put Greece as Level 4 (do not fly) travel ban. The US has also imposed entry restriction for the next 500 days on folks coming from Europe. Greece itself has imposed travel restrictions in Crete and Chania. Chania the town is currently in lock down and has curfews. Exoticca will not cancel my trip nor refund my money. How is this possible? How can they take your money, trying to force you into flying into a pandemic war zone?

We've always had great experiences with Travelzoo in the past. Traveling to Costa Rica with vouchers twice, using vouchers for weekends around California. I recently purchased a voucher for a hotel in Mexico. I tried emailing the hotel to book my trip, as instructed in the Travelzoo voucher. The hotel has never responded. I changed my preferred travel dates and emailed again, no answer. I contacted Travelzoo for help and they indicated the hotel replied to them and that I just needed to try different dates, but the hotel still didn't reply to my emails. I asked Travelzoo for a refund, since clearly something is wrong and Travelzoo is not backing up their service. I can't, in good conscience, purchase from Travelzoo again. And, am uncomfortable continuing to "harass" the small property with additional emails. How many emails is too much? Bad business Travelzoo. How can you not stand by your business, when the travel partner doesn't honor the vouchers?

My wife and I have used Travelzoo for our vacation in France. It was really an amazing package deal and experience for us. Great hotels and no real problems. Package included car and airfare. Price was great, hotels beautiful, and driving in France a real interesting time. Traffic in Paris, and these really cool country roads. We will do it again

Thank you

DO NOT USE THIS SITE! If there was a zero star, it would apply here. I purchased 7 movie vouchers - each good for 2 movie tickets and popcorn. I tried to use the vouchers, went step by step through dealflicks, only to get the message that "not enough tickets are available to use this voucher". The movie was Teenage Mutant Ninja Turtles which has been out for over a month. I went to the theater and bought our tickets at full price and we were the ONLY ones in the theater. When I called Travelzoo, I got the run around, they asked for "additional information" including proof I purchased the vouchers. I sent that to them. Now, 2 days later, they are asking for pictures of the tickets I purchased to the movie. They sold a product that was no good, fraudulent on it's face, yet they refuse to give a refund. I will be be contacting corporate and posting reviews on every social media website. Also, I am a lawyer and will be seeking all remedies available to me at law and in equity.
Carla

I wrote Travelzoo in hoped they could help me with a refund from UTO for trip to China. It was cancelled and then re/instated in 72 hours. They said my money (PAID IN FULL MONTHS PRIOR TO TRIP) was now a travel credit and they would send other tours. THEY NEVER SENT TOURS and everything I saw offered by UTO was triple or more of original trip.

Somehow, I felt safe because it was offered through Travelzoo. I alerted them to what I consider a scam and UTO is still on their site. I had hoped they would no longer associate with UTO.
I was about to book trip with Jetliner (offered on Travelzoo) but decided to check reviews. Seems like another UTO.

I now realize Travelzoo does not evaluate travel companies. Do not trust their listings without research.

I wish I had read the reviews before I had purchased a travel voucher for 2 nights in Philadelphia. Forget about Customer Service they are no help at all! This year as everybody knows-snow was a big factor in everyone's travel plans, it just seams like knowbody cares, just give us the money. I am still having a huge problem redeeming this travel voucher. I will never ever buy again. So Please be aware of just what you are buying.

Watch out for Travelzoo's Local Deals --and maybe their other deals as well. Bought a Certificate for local deal which expressly represented Dinner with $100 Value. No way could possibly be worth $100. Very limited choices and even ordering the most expensive items permitted-- max value would be $80--but that is misleading since restaurant has much better offers (including appetizer and dessert with entree ordered) so value was more appropriately $50. Travelzoo claimed only would refund in 7 days-- but restaurant not even open then. Plus there is no 7 day limitation on Intentional Misrepresentation and possible Consumer Fraud. Restaurant claimed Travelzoo fault and Travelzoo claimed restaurant fault-- do I and the hundreds other similarly cheated need to bring out an action?

To make matter even worse, restaurant demand gratuity based on the $100-- remember sertificate did not cost $100 and we did not order $100 of food even using the theoretical total a la carte prices.

Discount Airfares Hotels and Package Holidays

This hasn't been reviewed for a while. Click through to the country of your choice. You can sign up and Travelzoo will email you a weekly top 20 special deals for that location. They cover North America, UK, France, Germany, Spain, China Australia and Japan.

It might be long haul tickets, weekend breaks, hotel overnights or ocean cruises. Whatever, the prices are usually pretty good.

Worth a look.

http://www.travelzoo.com.