This review will probably never get posted, but here goes anyway.
If you're in the mood to be ripped-off (and who isn't when there are no real choices), then try Verizon FIOS. Their ads are everywhere and their "sale prices" fluctuate more frequently than bugs get born.
I had just gotten tired of their nonsense in November 2014 and switched to Cablevision (another "winner" of a company). So in early December, I turned in my equipment to Verizon, but the manager at the store in Paramus NJ would not let me leave until he gave me his sales pitch. He sold me on the $79.99 price with a $400.00 bonus debit card from Visa, and other "benefits". Since I was skeptical about switching back to Verizon before a 30 day period, he promised that Verizon was no longer enforcing this waiting period and that I can switch right away.
So - like all fools that go for these "specials", I switched again and by the time I was done "resigning up", I was suddenly up to $140.00 per month, but I had all the Premium shows for my wife and the 50/50mbps internet speed for me with WiFi and everything.
That's when things started to go haywire. The WiFi did not work, the internet speed was nowhere near 50/50, the multi-room DVR service did not work, and the capacity of the DVR was a measly 16Mb which is enough for taping only a few shows.
So I started complaining to Verizon and this is when their entire load of misinformation, fine-print, and inaccuracies started coming into the light. Then I got my first bill and it was $277.11 which is a far cry from the $79.99 originally promised and even the $140.00 with some bells and whistles which I was not getting.
To make a very, very long and difficult story shorter, I'll just get into the highlights of what occurred:
a) After a half dozen phone calls, e-mail complaints, and letters, I received visits from a tech-rep that was not able to help me with the speed and WiFi problems, then I received a visit from another tech rep and the Technical Supervisor who again were only partially able to help by installing "boosters" for the WiFi but who could not help with the internet speed.
b) It turned out that when I signed up, I got "old" equipment which included an "old" router and an "old" VCR. So when I purchased new equipment on my own (a new, fast router and a range extender) things worked a little better but still not up to par.
c) Then suddenly a day or two later, my internet speed (according to Verizon Tests) was over 50/50. Apparently someone at their tech center just cranked up the speed and there I was with a new speed. That's when the WiFi started working also (albeit still very slowly).
d) When I experienced very long delays with my internet pages opening, I decided to investigate further. That's when I found out that Verizon's speed tests are produced by Ookla. This is a Flash based test and found to be not quite an accurate test of internet speed by some experts. When I tested this with HTML5 tests, they turned out to be very, very different from Flash based tests. They also appeared to be a more accurate depiction of speed as compared to Flash tests. Unfortunately, they also showed that the speed I was getting was far, far lower than 50/50 mbps. One of the tests showed speeds as low as 1.6mbps upload. The average test however was 26mbps Download and around 10mbps upload. To me these were better indicators of what I was experiencing. So it appears to me that I've been wasting $50 per month plus taxes and fees for nothing.
e) Verizon had promised me several times to exchange our very low capacity VCR box for one with a higher capacity. Now after almost 5 months, they still have not done it.
f) The Multi-Room function of the VCR works only when "it" wants to. Not when my wife needs it. Another misleading promise from Verizon.
g) As for the $400 Visa Gift Card bonus from Verizon - NEVER GOT IT. And probably never will. Another lie.
h) Activation fees - just what is this? I had just returned our Verizon equipment after almost 2 years of service and all their wiring and main connection equipment was still in place in our basement. So what exactly were they activating? Turning on the switch at their location? For this I was paying $69.99? They did not charge us "installation fees" which consists of plugging in the router and putting up the set top boxes. But they did charge us Activation fees. Why?
f) Incidentally, the taxes and fees are outrageous. They come to over 12% of your monthly bill and on top of it. So the $79.99 monthly fee is suddenly around $90.00 plus your activation, installation, equipment, Regional Sports network, wireless router, etc fees, "plus" taxes, and it's no wonder that the first month's bill came to $277.11. Why is it that Cablevision does not have these taxes and fees? (Not that I'm endorsing Cablevision - they are as big offenders on the truthfulness of their services as is Verizon).
g) Incidentally, I've written to the FCC and guess what? They have asked Verizon to respond. Talk about regulators regulating. What a joke? We pay for these regulators via our taxes, and they do whatever the corporations want. Is this fair? Right? Honest?
End result: after four months of battling with Verizon on each of these issues, very little got resolved. My only other option is the courts. Let's see if they are better than the FCC.