Nina T.

Our business was serviced by Cox for 20 years. We want to convert to VOIP. Instead, my main line has been down, porting the number was never done, the 2nd phone line was also serviced by COX was disconnected leaving my business in Limbo. Thank you to the tech person who temporarily save one of the line.

2 Weeks into the conversion:
NO tech show up for the wiring. Called and spoke to 8 different people (Chat line, scheduling line, hung up, put back on the automated assistant, repeated the same story to 8 different people).
On the schedule, but no confirm time. Cannot tell when the tech will come.
Another person, can come to view but no wiring.
If we do not have the wire then, we cannot install the following week.

Cox is too big and missing an assigned business coordinator who understand the business as well as the technical side of the business. To disconnect the only line without having wire, installation and equipment in place is a POOR business decision.

If you want Cox, be aware of their promises. Your business will be at risk, not only the upgrade is not in, your whole system will be down. No one comes to your help. Each only can handle their section.
The Tech team is the one help me. NOT sales and not the operation support team.

Travel zoo sold me a voucher but do not honor the deals. It is not a good practice. The voucher says weekend availability is limited yet, we called and attempted to use it twice. None of which was available. This is a scam.