Travelzoo

Bought a voucher to give as Christmas gift to friend and within hours, spoke to him and realized that it was in the wrong place and wrong experience. I immediately sent email to their customer service site asking for refund. Did not hear back, so called and was told no refund possible because it was date/event specific... not what it said. It said many dates available. Was also told it was non-refundable and it was "in the small print"... which is hidden... I offered to take credit rather than refund and was declined. I had lengthy email correspondence and no flexibility. Although not outright fraud, this is very poor public relations and customer service. I'll "eat" my $150 and never use them again.

A person called Rahul scams you by telling a false deal with a heading paper, will send you an email to cool you down. Then rip out your account unless you're ready! However, I've already reported travelzoo are frauds in day lights. Get away from them!.

We have just returned from a delightful evening at such a great restaurant. Everything hits the right note starting with splendid cocktails. Chicken parfait with fig chutney a very good but not overwhelming starter, lamb was pink and tender. Fortunately we were not overfeed as it would have been crime to miss out on plum crumble with ginger ice-cream.
All in an impressive new restaurant with such nice, pleasant staff.
Heres to next time!

Wasted > £100 on a Christmas present for my neice. Purchased spa vouchers making sure they were valid for weekends as well as week days as we are only able to go on weekends. Also made sure they had a reasonable expiry date - end of March. Just attempted to book the treatments/lunch and venue curtly informs us there is no weekend availability at all before the expiry. So we have 3 useless vouchers that can not be redeemed. Emailed travelzoo - no reply.

Horrible Experience - hidden charges and no drop off or shuttle for early flights. The worst part -is they told us to drop off "around back" at 4:30am it was dark and 25 degrees. We had to walk around the facility to the front and wait in the cold for a Lyft. The resolution was I "should have read the website policy closer". Unacceptable, knowing that our safety was not taken seriously is really terrible. Hours should revolve around flight times. Enterprise and Avis were up and running with shuttles, use them!

Paid for my son and his partner to have a meal at the Ritz as a Xmas present. He decided it wasn't for him, even though it was after the 14 day cancellation period I rang Travelzoo, bit shocked to find out it is an American company. You are told you will only be charged at UK rate. Wow, what customer service, I was refunded the full amount of the deal. The lady I spoke to was amazing. Its a shame some of our English call centres don't have the same attitude. I have bought from them before but never had to contact them, don't be afraid of using this company their customer service is second to none.

My partner purchased a restaurant voucher as a gift to be booked for our anniversary. Having been very careful to check the terms of use and validity of the voucher to make sure the expiry date was well after our intended booking date. We have gone to book the meal only to find that the restaurant has closed down without any warning. Now I seem to be unable to get any kind of response from Travelzoo using any of the usual communication methods. Their call back service is a farce (they don't call you back), when you hold on the phone you are in an endless queue that repeats there are an unspecified number of callers in front of you, they don't reply to emails, tweets or facebook posts/private messages.
I am extremely frustrated and disappointed with the situation and the service. They appear only too happy to take your money, but offer no after care whatsoever!

I could not be more frustrated. Purchased a voucher from travelzoo for a Christmas present, family getaway. The location was not available for a month of weekends, the voucher had an expiry date. Bottom line, lots of vouchers sold for a few cottages for a limited time period. At this point I am out almost $500.00 and have been put on hold for long periods of time as well as had to speak with an abrupt travelzoo rep. In fairness the supervisor I next talked with was pleasant but still no satisfaction. Strong warning watch refund policy and expiry date. Bottom line, I wouldn't buy a travelzoo voucher again.

I recently purchased a deal from Travelzoo. The hotel the deal was for however decided they were not going to honor the deal. I called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refunded. I was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the deal.

That is wonderful customer service! I will definitely recommend Travelzoo to friends!

Please stop advertising for UTO Vacation. This travel agency is problematic and engages in bait and switch, breach of contract, and possibly other fraudulent activities. It has recently been suspended by the Better Business Bureau. I love Travelzoo, but continuing to advertise for UTO feeds vulnerable customers to this wolf of a disreputable company that will swindle your money and never take you on any promised vacation.

We were bought a Michelin 8 course tasting menu as a Christmas gift. We thought that this would be valid for a year but in the small print apparently it expired in May. Having just realised this we contacted Travelzoo and offered to pay a supplement to extend the expiry date.
They refused to do this. Don't know why. They have been paid so does it matter when we claim our tasting experience?

So the Restaurant does not get our business... we do not get our experience... and Travelzoo GET TO KEEP £180.00! Outrageous