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Horrible Experience - hidden charges and no drop off or shuttle for early flights. The worst part -is they told us to drop off "around back" at 4:30am it was dark and 25 degrees. We had to walk around the facility to the front and wait in the cold for a Lyft. The resolution was I "should have read the website policy closer". Unacceptable, knowing that our safety was not taken seriously is really terrible. Hours should revolve around flight times. Enterprise and Avis were up and running with shuttles, use them!
Horrible Experience at Fox Denver Airport 75th Ave location. Had to take time out of our vacation to exchange cars due obstructed front window - let us drive off with it. Took hours out of our vacation. The most concerning was the drop off at 4:30am for a 6am flight. We were told the AIRPORT location does not open until 5:00am and there was no car drop off or shuttle! We were told "drop it off around back" and leave the keys locked inside and we were liable if anything happened. Around back was dark and 20 degrees we had to walk around the facility to the front and wait in the cold for a Lyft. The resolution was I should have read the website policy closer. Unacceptable. Stick with a name brand.
Tip for consumers:
Pass. Use a brand name.
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Hello Lisa,
Thank you for sharing. We're sorry to hear you've had a bad experience with Fox Rent A Car and that there were additional charges and that your drop off experience was unsafe. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details including your booking number so we may better assist you.
Thank you,
Amanda
The Travelzoo Team