Paid for my son and his partner to have a meal at the Ritz as a Xmas present. He decided it wasn't for him, even though it was after the 14 day cancellation period I rang Travelzoo, bit shocked to find out it is an American company. You are told you will only be charged at UK rate. Wow, what customer service, I was refunded the full amount of the deal. The lady I spoke to was amazing. Its a shame some of our English call centres don't have the same attitude. I have bought from them before but never had to contact them, don't be afraid of using this company their customer service is second to none.
Hi Val C.,
Thank you for taking the time to share your feedback regarding your experience with our Customer Service team. We're happy to hear you enjoyed the service you received, and we hope you'll continue to find more great deals with Travelzoo! As always, thank you for being a Travelzoo member.
Regards,
The Travelzoo Team