TomTopReviews 3,474

I ordered ONE item, and tomtop.com delivered TWO items.

Now they are demanding that I pay the shipping costs to return one of the items.

Completely unprofessional!

Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order.

Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return.

The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened.

A prime example of incredibly poor customer support.

I will never order here again and urge others to think twice before placing an order with them.

/Lars

Tomtop did not answer to my demand for order canceling.The cancel demand was made before dispatching the order.They did not answer to my emails.There were 10 emails.Shame of you!.

I have bought a tablet for my children birthday.They sent me a broken one and they tried to bribe me not to write a review. Protect yourselves from this site!There is no guarantee.

I purchased Carote pots and pans on December 1st 2023 as a christmas gift for myself.
But this company hadn't sent me any information for 3weeks. So I had started contacting them so many times. And I finally received the items more than a month later. Didn't make Christmas or even new year. I was disappointed with the Huge delay. But more to came. The box which I received was a dirty nasty box. It didn't look like new pots and pans sent in there at all. But I still had a hope until I opened it. But My hope totally got disappeared when I opened it.
Pots and pans were put directly in the dirty box AND those items are fake but also got damaged.
There are no Carote logos on the all pans and pots. Items were Totally different as advertised.
So I've restarted contacting them about horrible items. I requested refunds but they didn't accept it for long time. But they should have refunded my money. I pushed them strongly to refund.
And they said we will accept your request but you have to return the items with tracking number and the expense is on me.
We will refund you After we received the items.
I was like what!?
There isn't any fault for my side but they said pay the postage to me. What a ridiculous company.
I've asking them why I have to pay the shipping fee. And still waiting for their response.

Stop scamming people Tomtop.
Stop selling fake items as genuine, as original
Refund us immediately.

If you don't take responsibility for this.
We will correct the people who were scammed by TOMTOP and will sue Tomtop all together.

Hope we could have solved this issue sooner

I bought a mobile phone Hotwav Cyber 7 with one year warranty. After around nine months it stopped working. Wrote complaint to customer support but their feedback was very slow and the only thing they advised is that i have been using phone for quite long time and it is like normal to break also suggested to repair it myself at local repair shop. I have requested several times to provide me with solution but they now are not replying at all.

Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.

Excellent and enjoyable service
Fast delivery
Great communication i knew when my parcel was shipped and given a tracking number
Highly recommended

I was cheated out of my money by Tomtop. I was sent a wrong item, which I immediately reported to Paypal. I sent the item to the address provided by Paypal. Unfortunately, Tomtop left a false address with Paypal. The item was sent back to me weeks later. After consulting with Tomtop support, I resend the item to the correct address - by then I had already paid a total of over €125 in return shipping costs. Although I was promised a refund of €499.19 several times, I have not seen any of my money to date. Paypal had closed the case because it had taken too long. Now I have neither the goods nor my money - beware of this scam shop! I would like to finally get my money back - my Paypal transaction code is: 57Y*******104M - My order number on their site was: AN23A28R4953-4P67DK

TomTop has a supremely annoying & I think immoral & illegal practice, after a sale has been made [i.e. After an item has been ordered & paid for but not yet dispatched], of emailing the customer to ask for $5 or $8 more for the item - if the customer does not pay the additional money the order is cancelled & the original price refunded

Its a perfect shop. High qualitity products and fast shipping. Good prices and customers friendly. I will buy again here.

SCAMMERS! Really dont buy there. I bought 2 printers by accident, and I have informed them after 3/4 days about this. They gave me address where I should return and I did this. They now have my package ( I didn't even open it) for 2 weeks. They avoid answering, they are lying.
It is really easy: I returned unpacked product and shop should refund me after few days.

Even they have fulfillment in Germany, you can not return goods there. Customer service is not sticking to EU customers rules at all.

Out of pocket $1277. Beware! You have been warned.
I ordered and paid for a Sculpfun laser and accessories. Cost $1277. When I eventually got tracking data from Tomtop I tracked the goods to Australia Post facility. Queries to Auspost revealed they have lost the goods. They provided a case number for me to give Tomtop so that they could settle between them. In this case Auspost is the delivery agent of Tomtop and I have no personal claim against Auspost.
Tomtop have behaved abominably for 3 months, simply refusing to provide any meaningful answers to my multiple queries. All they will say is "sorry dear, please be patient". Now 3 months later they send a reply saying the parcel is at my local post office and I should wait for it. I do not believe that they are anything other than deceitful and petty. They have no interest whatsoever in sending me the goods I have paid for.
Be warned - stay away from these dishonest, uninterested and deceitful people. Tomtop should not be in business.

Bought a 3D printer which was never delivered. TomTop points to DHL for delivery, DHL points to TomTop.

Conclusion: Money gone and no 3D Printer.

Never buy here!

Sito affidabile spedizioni veloci assistenza capillare, da molto tempo che faccio acquisti con loro mi sono trovato benissimo.

I bought a portable monitor and it only worked a couple of time. I tried to get refunded or replace with a new device. They keep asking me sending video and I did but they cannot open the video for some reason. I sent the same video to my firends but they can play it. I feel like they are tryting to avoid the issue by replying a nonsense messages back to me. Eventually they offered me 20% of purchase amount refund to end the issue. Do not waste your time and energy.

I purchase several item from this company, good prices, over 400 dollars down the drain. JUNK JUNK. I purchase BT Intelligent Dual Power Controller 80A and the first one work, price162.00 was less than 100 dollars from any other seller, the first unit worked and order one more, less than a month latter started smoking, and several other items I order either missing parts or not working. Pay a few dollars more and buy local if there is problems you can return it. They offer money for good reviews. I am stating the truth my experience and not happy at all. To be honest every time I buy anything from China I have issues, not just this seller but many others also. NO MORE

Sent me stock that had been previously opened and then taped back up again.
Product didn't work.
When I contacted them they started playing games and going around in circles. Wanted me to make youtube videos to show them what the issues was so they could 'fix' it. I didn't want it 'fixed' I wanted the brand new product that I paid for.
When I kept pushing they offered me discount - what is the point of a discount on a broken product?
Then they finally said I could return it at my own cost and they would 'evaluate' it when they got it and decide to give me a refund - such a scam.
The return address they have given me is incomplete so will never make it back.
Such a big scam. Do not order from these people!

I bought a projector and when I read those bad reviews i wanted to check for myself. Firstly I contacted the service to let them cancel my product and they said it would be cancelled within two days which is false according to their policy and refunds. Secondly the service broke off character and kept saying bags bags. I won't get the money I paid for which is incredibly sad. Thirdly every good review is only the people they paid for doing the good reviews so do not trust any good review from Tomtop!

Obiecują zwroty, a po odbiorze paczki kontakt się urywa. Support z dupy. Zapewniają o czymś i potem mają w dupie. Frauds... Jebac ich