I have shopped@ http://www.tomtop.com on several occasions and each time I have found the experience to be without hassle. Living in Australia can make many products expensive. So shopping at TomTop save me a ton of money, Postage and shipping costs are very reasonable with many items having free shipping.
I have bought a number of items from Tomtop ranging from mobile phone, projector and music equipment. Everything has been as described, well packaged and arrived within a few weeks of ordering, sometimes faster. The fact that they accept Paypal is a big plus for me in choosing to shop with them.
I strongly recommend the Tomtop website, for various reasons:
1. It's intuitive and very easy to use by everyone with minimum knowledge of the internet.
2. To everyone who is looking for stuff at low prices, like clothes, shoes, watches, high tech, tools, car spare parts, and many other things.
Hello. I have the best experience with Tomtop. I bought many things all are super very quickly about 10 days to Greece.
And if something gone or lose to shipping they just refund after my first email.
I highly recommend!
Order an a wireless PC keyboard remote and got it just as described. This site is good for Chinese products. Expect the normal shipping times as they come from China, though. All of these sites have slower shipping times.
Tomtop appears on the surface to be legit, until U deal with them. Non-existent customer support when U contact then if they respond, they simply send U a useless, blank response. Total fraud and misleading advertising, my suggestion is that we need a class action lawsuit to shut them down for good. Enough of this BS..
Buyer beware. I ordered an item Nov. 28,2015. I have been trying to reach their non
Existent customer service on every level. Even though they quickly charged my credit card, I have never received so much as a confirmation or tracking number. I did file a claim with PayPal. Stay Away!
I have placed an order over a week now and the order is still processing. Several mails sent to them had no reply. They won't also answer their calls when you call their phone. I'm so unhappy with their service.
Was surprised at how inexpensive the items I needed were but decided to give it a try. My order arrived much faster than promised, and the cameras were very high quality and are working perfectly. 100% recommend this company.
Ordered products after 2 weeks of "awaiting dispatch" I sent an inquiry email to see when this might be shipping out! Amazingly I received a tracking number the next business day?!? That was 7 days ago and there is still no tracking info on the package other than the label was created! Now they have stopped responding to any email correspondence!
Very good quality products with warranty at great price.
I am from India and had a fear of buying it from other country but Tomtop has provided me worry free transactions.
Its a really great portal to buy latest in the market at one place.
This website is scummy, like many others... they offer their users some credits for good reviews. If you see 5 stars reviews here it's because the person got paid.
Gearbest also did it in the past but I would actually rate Gearbest at 4-5 stars, unlike this garbage website.
Tomtop deserve 0 STAR.
Dear Karl B,
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Despite all the negative reviews, I thought I'd give them a try anyway. Worst mistake ever!
Multiple efforts from me to communicate with TomTop over a few days, regarding a order that had been placed "on hold" with no reason or explanation, considering the items purchased at the time were in stock and are still showing as in stock with a "shipped in 24hrs" status.
All attempts in resolving this issue have been ignored. They literally just ignore you.
Now trying to get a refund... also ignored.
Very pleased with all my purchases from Tomtop - and I've made lots of them. Great value for money. Shipping time is variable but often speedier than you expect. I've used their customer service through email and it's excellent - very good English - very polite and efficient - they answer quickly. I have found Tomtop to be as reliable as the best of British online stores and recommend it without reservation. You can buy with confidence.
In over 15 years purchasing online, this is the single worst store I've ever come across.
I had written a lengthy review, nobody will read it.
I will say only this. Purchase/Try to purchase from tomtop and you will be left with a very bitter taste in your mouth.
Best avoided at all costs.
Ordered this on 11/28/17, did not receive until 12/28/17! Upon opening this all products inside are fake! Not one real LOL doll or accessory! Complete rip off! They offered me a 500 point refund which is $5 and I paid over $70 for this product! On their website they show the actual authentic product!
Dear Justine A.,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price.
The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy.
However, it's secure and you can buy safely from it.
I have bought different gadgets, electronics and mobile accessories from Tomtop and it has always been competitive prices, good quality and decent sometimes very quick delivery. Never had any trouble yet.
Have been using tomtop now for over 5 years and have always found that it is... Good value for money - great selection of choices - easy to use - prompt shipping & delivery - good communications from seller - overall 10/10
This is the best virtual store I've known! Nice quality products and they have a big stock. Low prices and good service. In case of occurrence of problems employees are not hidden as in other similar shops, and really help to solve a problem. Very much I recommend.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
Dear Fernando M.,
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com