TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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TomTop

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Australia
2 reviews
7 helpful votes
Follow Wayne G.
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I have shopped@ http://www.tomtop.com on several occasions and each time I have found the experience to be without hassle. Living in Australia can make many products expensive. So shopping at TomTop save me a ton of money, Postage and shipping costs are very reasonable with many items having free shipping.

Date of experience: November 16, 2015
GB
1 review
0 helpful votes
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Good shopping time
August 14, 2017

I have bought a number of items from Tomtop ranging from mobile phone, projector and music equipment. Everything has been as described, well packaged and arrived within a few weeks of ordering, sometimes faster. The fact that they accept Paypal is a big plus for me in choosing to shop with them.

Date of experience: August 14, 2017
Portugal
1 review
0 helpful votes
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I strongly recommend the Tomtop website, for various reasons:
1. It's intuitive and very easy to use by everyone with minimum knowledge of the internet.
2. To everyone who is looking for stuff at low prices, like clothes, shoes, watches, high tech, tools, car spare parts, and many other things.

Date of experience: April 6, 2017
Greece
1 review
0 helpful votes
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Best Tomtop
September 21, 2017

Hello. I have the best experience with Tomtop. I bought many things all are super very quickly about 10 days to Greece.
And if something gone or lose to shipping they just refund after my first email.
I highly recommend!

Date of experience: September 21, 2017
New York
1 review
0 helpful votes
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Order an a wireless PC keyboard remote and got it just as described. This site is good for Chinese products. Expect the normal shipping times as they come from China, though. All of these sites have slower shipping times.

Date of experience: June 21, 2017
California
1 review
5 helpful votes
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Tomtop appears on the surface to be legit, until U deal with them. Non-existent customer support when U contact then if they respond, they simply send U a useless, blank response. Total fraud and misleading advertising, my suggestion is that we need a class action lawsuit to shut them down for good. Enough of this BS..

Date of experience: May 22, 2020
Colorado
1 review
12 helpful votes
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TomTop is not the "Top"
December 7, 2015

Buyer beware. I ordered an item Nov. 28,2015. I have been trying to reach their non
Existent customer service on every level. Even though they quickly charged my credit card, I have never received so much as a confirmation or tracking number. I did file a claim with PayPal. Stay Away!

Date of experience: December 7, 2015
Ghana
1 review
5 helpful votes
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Worst online store
December 11, 2015

I have placed an order over a week now and the order is still processing. Several mails sent to them had no reply. They won't also answer their calls when you call their phone. I'm so unhappy with their service.

Date of experience: December 11, 2015
Canada
2 reviews
0 helpful votes
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Was surprised at how inexpensive the items I needed were but decided to give it a try. My order arrived much faster than promised, and the cameras were very high quality and are working perfectly. 100% recommend this company.

Date of experience: September 23, 2017
North Carolina
1 review
3 helpful votes
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Ordered products after 2 weeks of "awaiting dispatch" I sent an inquiry email to see when this might be shipping out! Amazingly I received a tracking number the next business day?!? That was 7 days ago and there is still no tracking info on the package other than the label was created! Now they have stopped responding to any email correspondence!

Date of experience: September 25, 2018
shamy z. TomTop Rep
over a year old

Dear Fernando M.,

I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.

Tomtop.com

India
1 review
1 helpful vote
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Excellent Products
January 18, 2018

Very good quality products with warranty at great price.
I am from India and had a fear of buying it from other country but Tomtop has provided me worry free transactions.

Its a really great portal to buy latest in the market at one place.

Date of experience: January 17, 2018
Canada
2 reviews
2 helpful votes
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This website is scummy, like many others... they offer their users some credits for good reviews. If you see 5 stars reviews here it's because the person got paid.

Gearbest also did it in the past but I would actually rate Gearbest at 4-5 stars, unlike this garbage website.

Tomtop deserve 0 STAR.

Date of experience: April 5, 2019
shamy z. TomTop Rep
over a year old

Dear Karl B,

I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.

Tomtop.com

South Africa
2 reviews
3 helpful votes
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Stay far away!
January 24, 2017

Despite all the negative reviews, I thought I'd give them a try anyway. Worst mistake ever!

Multiple efforts from me to communicate with TomTop over a few days, regarding a order that had been placed "on hold" with no reason or explanation, considering the items purchased at the time were in stock and are still showing as in stock with a "shipped in 24hrs" status.

All attempts in resolving this issue have been ignored. They literally just ignore you.

Now trying to get a refund... also ignored.

Date of experience: January 24, 2017
GB
1 review
0 helpful votes
Follow Roger P.
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Very pleased with all my purchases from Tomtop - and I've made lots of them. Great value for money. Shipping time is variable but often speedier than you expect. I've used their customer service through email and it's excellent - very good English - very polite and efficient - they answer quickly. I have found Tomtop to be as reliable as the best of British online stores and recommend it without reservation. You can buy with confidence.

Date of experience: November 24, 2018
Ireland
2 reviews
9 helpful votes
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tomtop.com
October 1, 2015

In over 15 years purchasing online, this is the single worst store I've ever come across.
I had written a lengthy review, nobody will read it.
I will say only this. Purchase/Try to purchase from tomtop and you will be left with a very bitter taste in your mouth.
Best avoided at all costs.

Date of experience: October 1, 2015
Oklahoma
2 reviews
3 helpful votes
Follow Justine A.
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Ordered this on 11/28/17, did not receive until 12/28/17! Upon opening this all products inside are fake! Not one real LOL doll or accessory! Complete rip off! They offered me a 500 point refund which is $5 and I paid over $70 for this product! On their website they show the actual authentic product!

Date of experience: December 30, 2017
shamy z. TomTop Rep
over a year old

Dear Justine A.,
Thank you very much for your comment.

Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.

Please feel free to contact us by email support@tomtop.com

For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.

Tomtop.com

Italy
1 review
0 helpful votes
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Good choice
April 23, 2017

Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price.
The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy.
However, it's secure and you can buy safely from it.

Date of experience: April 23, 2017
Sweden
1 review
0 helpful votes
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I have bought different gadgets, electronics and mobile accessories from Tomtop and it has always been competitive prices, good quality and decent sometimes very quick delivery. Never had any trouble yet.

Date of experience: February 8, 2017
GB
2 reviews
0 helpful votes
Follow S T.
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Have been using tomtop now for over 5 years and have always found that it is... Good value for money - great selection of choices - easy to use - prompt shipping & delivery - good communications from seller - overall 10/10

Date of experience: September 9, 2017
Poland
1 review
0 helpful votes
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This is the best virtual store I've known! Nice quality products and they have a big stock. Low prices and good service. In case of occurrence of problems employees are not hidden as in other similar shops, and really help to solve a problem. Very much I recommend.

Date of experience: October 5, 2018

Overview

TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.

service
283
value
286
shipping
288
returns
211
quality
271
This company responds to reviews on average within 1 day
+141