They have quality items at very reasonable prices. The shipping takes a while, which is understandable when shipping China to USA, but overall there were no issues and good communication... recommended.
I spent on tomtop few hundreds of $. All product (drones, rc planes and cameras) came with great condition, delivered by courier not common post, in one week from DE warehouse.
Prices are very cool, promo are great
For sure I will buy there more gadgets :)
Update - after much to-and-fro, agreed to bin the battery, eventually managed to get refund... minus cost of postage;-( So not sure what this '45 day money back guarantee' or '1 year warranty' is all about. So currently only looking at them for lower-value 'flash-deals' etc with less risk...
Bought a DJI Phantom3SE drone off them, thereafter 2x spare compatible batteries. All working AOK. Bought a 4th battery - dead. So far, contacted support@tomtop.com twice to return/replace - still awaiting a >relevant< response... Have actually had 2x replies... to leave reviews on review-websites?! Fingers crossed this will be sorted out soon, as usually good product at good prices...
Great shop, multiple shipping address with different prices but it is important to avoid importation custom tax.
Did not have any complain so far for the multiple buy's.
I like the promotions, even if one week later that are even better promotions.
I cannot get items cheaper in ebay or aliexpress.
I have shopped many times with Tomtop but my latest was the worse. I paid for 6 day expedited shipping and the item took over a month to arrive. I attempted several times to cancel the order when I noticed that after 10 days they still had not shipped from the plant yet but none of my emails were answered
Seems like unless you ordered a hover board from these people they are great. Unfortunately I did order a hover board and I'm trying to be patient. It's been a month and I did receive one email from them but nothing since. Sounds like they put themselves in a precarious position with the hover board craze. My concern is that they have the item marked as a completed transaction when I have nothing in hand. I'd say at this point I am disappointed in the company and probably will not do any further business with them.
Delay tactics and no pay back
Worst shop ever and first chinese shop I had ever problems.
I ordered an phone but it was sent back by the customs.
Tomtop received it back but they don't want to pay the money back and claim it they did't receive but won't communicate the tracking...
I'm already waiting for more than 6 months...
Service is only delaying and each answer seems like it's coming from a bot.
If you try, consider your money gone forever.
Dear a l.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I bought 2 soap dispensers from Tomtop. One was defective in that it had two obvious blemishes. Since it was intended as a gift, I returned it to Tomtop for a refund. To date, they have not issued the refund or reimbursed me for my return freight cost. They sent me an email which insisted there were no defects. Fortunately, I kept pictures showing the defects and am escalating to Rakuten which facilitated the purchase.
Item received is not as Photographs on site. They are not authentic L. O. L. Series 3 Confetti Pop. What is advertised on their website is not what i received, contacted customer service but not helpful. Asking for a full refund and I am willing to send their items back on my on cost if that what it takes but instead offering me a $8 compensation from what i've paid $51.19
Dear louise r,
I have verified your order information and sent our solution to your email at louisealiya@gmail.com.
Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
Great service! I ordered phone from DE magazine an received package 3 days later (in Poland)! Good packing and everything as it should be! I Recommend this
Store for anyone that want to receive goods fast and without problems!
Bought a RC model Cessna 165 which only managed to bind twice before it became intermittent and the completely unbound. Spend lots of time making video to show what was happening all to no avail. Asked for new plane to replace never heard any more. Very poor service and low quality product. Buyer beware.
Hi, it must the crashed of the app in your phone, please upgrade the app and make sure it will be the latest version.
I've seen other reviewers praise their prices. So far, I've spent about $400 for an item that is long overdue, and absolutely no one is answering me from TomTop. I've never encountered a worse company to deal with. I cannot advise against them enough.
Ummmm..., my dear customer, i am soooo sorry to hear about this and the later reply or non reply, i am going to help you to solve your problem when i got your email address and order number, pls kindly provide those information to me as soon as possible.
Their business model is to sell broken or defective products and hope that you dont discover what's wrong with them until it's too late! Bought two model airplanes from them, both came defected but when i contacted them, went silent! Stay away!
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
The best value on line when you are building or replacing a standard 21 fret neck, very smooth nice finish filed frets no sharp edges I've built over 100 guitars and haven't found quality this good at this price point anywhere else and fast shipping makes Tom top my choice!
Bought Internet Tablet with about 8 months. Received the product 6 weeks later ans was defective. I returned it and they never replace nor reimburse anything. Made many attempt to settle the issue directly with them or with EBAY but problem still pending.
Basically took them 8 months to admit that the carrier lost my package and they are not doing anything about it. Terrible customer service, avoid at all costs!
EDIT: After posting many reviews in different websites the issue got sorted straight away (why couldn't this be done in the first place?) So my recommendation is if you a have a problem with them, publish everywhere!
Dear Eduardo，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Should have looked into what kind of seller this was before ordering. Capacitor meter never arrived. Tomtop never responded to multiple emails. This appears to be another Asian drop shipment company--someone with nothing but a website who orders from someone else after they are paid.
Dear Thomas Litchard，
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Bought a mouse in Jan 15, nothing arrived, asked if it will ever arrive, tomtop then went on an email merry go ride, back and forward with order numbers etc, until eventually they wanted photos?
Photos of what? Needless to say, avoid tomtop.
Ordered a phone over a month ago, still hasn't shipped, and support doesn't answer their emails. They said:
Dear customer,
Thanks for shopping.
We are sincerely sorry to inform you because there was something wrong with the product of our supplier before, so you may not receive your order right on time as we original planned.
I waited 10 business days - nothing. No answer from support.
Very disappointing. If you want your product on time, or AT ALL, look elsewhere.
I received a bad component(android box)you guys never replaced nor let me return it and you took my monies,,, this is not done by no means, I have several and vary active media sites that I will be tell others to beware,
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Overview
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
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- Shenzhen, GD, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.