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Basically took them 8 months to admit that the carrier lost my package and they are not doing anything about it. Terrible customer service, avoid at all costs!
EDIT: After posting many reviews in different websites the issue got sorted straight away (why couldn't this be done in the first place?) So my recommendation is if you a have a problem with them, publish everywhere!
Eduardo M.'s review of TomTop earned 3 Very Helpful votes
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Dear Eduardo，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com