I'm very disappointed with TOMTOP. I've bought a drone from them about couple weeks ago and one of the motors stopped spinning. I did some quick research and most people said that the issue probably related to a failed ESC board. I was like come on I only flew this drone few times and it just died on me. I then emailed TOMTOP support with a video clip to show them what the issue is and demanded either a replacement or a refund. Oh well I didn't get any response from them at all. I then posted a review of this drone on their site and guess what... they marked a 'failed' status on my posting. Really? That's it I'm not come back again!
Do not buy from TomTop. They don't honor their email promotions, the coupon codes mysteriously disappear from the total during checkout, and if you pay for faster shipping on batteries, then they tell you its not possible, they dont refund your money.
The customer support is worthless, not even reading the emails and messages you send or looking at pictures for proof. And then ask questions again that were answered in previous emails (that are quoted a few lines down!).
*EDIT - dont let their responses on here fool you. I've tried to work with them for over 3 weeks and now again they pretend like they want to help.
Dear customer, i am very sorry to hear about your story, please kindly advise your order number and email address, i will double check your order and solve your problem as soon as possible.
Tomtop offers an incredibly wide range of items at better than competitive price point. Most items that I have purchased offer no charge for shipping. I am so glad to have come across the Tomtop site.
You can't go wrong with Tomtop. Tim from Windsor On Canada.
I didn't received my order. I have ordered auto tuner mixer in June 2017.and it's 4 October now. They are not giving satisfied reply. It's not good and professional behaviour. Don't purchase anything from this site.
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
I have been buying items from this shop on a regular basis during several years and never had a problem. Every item received was just as described on their site, shipping with no any delay. What else should we expect from an overseas shop. I recommend it.
Extensive range of merchandise particularly RC/hobbies and electronics that you should order in advance. Customer service is courteous and professional though email communication is relatively slow but reliable. Opt for shipping insurance and tracking when available which is usually very reasonably priced.
It has been 11 weeks since i ordered a new telephone and it still hasn't arrived while the delivery should have been no more then 6 weeks. The only thing support has done so far is telling me to wait 5 more days.
Hi,
For Swiss post, updates info mat not timely, then pls you kindly wait for more 5-7 days
Regards
Taylor
I'm starting to become inpatient, and I'm wondering if my order will ever arrive.
Sorry for unsatisfy purchasing we brought., Would you pls give me your order number and email? We will check it for you, thank you.(*^__^*)
Bought a phone for 200 euro, still didn't get it after a month and the only answer i got from them is pretty much "just wait please"
It was sent from germany to france btw, even stuff from china come faster
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I ordered an item on 3/3/17. Two (2) months later it still hasn't arrived. My credit card was charged shortly after the order was placed. I wrote to them twice and got no reply. They are despicable thieves of the worst description and I will never deal with them again.
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I ordered a product almost a year ago. As I enquired about not having received it, I was told there were issues with covid. A few months later, having not heard about Tomtop, I contacted them again. They said that their supplier had raised the price, so they would send me the item I had ordered if I paid for an additional amount. I think this type of practice is totally dishonest.
I am now struggling to get a refund from tomtop. They have been saying it's coming... and will not offer a date. Stay away from TOMTOP
Tomtop, excellent products, fast shipping. I purchased a wi-fi plug in device and it was the only one that worked correctly. I had previously returned two others to local stores before being recommended to Tomtop.
I have ordered a few items now from TomTop. I can't say quite when it was I placed my first order, but it was a few years ago and I rem, ember exactly what it was - a replacement solar powered pump for my small garden fountain. I am always interested in TomTop's emails as they sell fascinating "Gadgetry and Big Boy's Toys" that you just don't see elsewhere (although my latest purchase is a baby walker for my little granddaughter). Sometimes, delivery is a little slow but always well worth the wait!
I confirm this is my honest, unbiased and unsolicited opinion. Ian
Beware! Don't do the same mistake I did. Bought a phone - 1 month already and it still processing. No support whatsoever. Sounds like a complete scam. Thank god I paid via Paypal - escalated to them. I hope I will get my money back. -1 Star
Dear Ernie,
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene
Hi
TomTop support is unable to provide detailed information about my order shipping status, they just referred me to tracking web site which hasn't been updated for 18 days!
Shipping estimation was 7 to 15 days! The order has been placed on 26/11/2017, today is 18/12/2017
Never go back again, should be faithful to eBay, so regret
Dear Babak Y.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Bad experience... I bought two items before Christmas, both items are defective and 3 months later I still have not gotten a response from tomtop, they do not respond to emails, the assistance chat always goes out. Not recommended to buy in this online store
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Just now
I was waiting for what seemed to be forever for our son's Xmas gift. It did finally show up this afternoon! What a scare. I never received a good tracking number and had some strange email exchange with the seller, I'm just grateful it arrived.
After the review tomtop has taken the initiative to refund my money and which shows their improvement in regards of customer service. Well done tomtop, i would prefer to purchase more items from the site since they have supported me
I had ordered a product from tomtop but never got delivered and never got refund even after requesting the support team continuously. They asked me to check in the post office which i did and could not find the item due to which i asked for refund and they did not process until now.the item was ordered in january and now its may till not reached india is not acceptable. Even the support people are misusing customers patience. I will not suggest this site for any items. Please donot pay in this sit they will cheat you. Any one can check Order number No. AA17L05H5221-5R0JMK was my order.
The RC car I bought from tomtop was defective and they told me a week ago that the problem would be solved. After waiting I am told that I have to wait even longer for them to think of another lie to tell me. Do not waste your money or time trying to deal with this sham of a company. The positive reviews are "Fake News" in my humble opinion seeing that they don't honor their own return policies (tomtop dot com//return-policy-guarantees.) I just wasted my time and money with this company and I am warning you not to do business with this company if you value either of these 2 things.
I don't support buying anything through Tom Top after my experience. They are unresponsive and in order to return an item for refund or exchange takes a very long time. It might be nearly a month before they even respond. They make a lot of mistakes when they communicate and don't explain thoroughly.
I see a lot of replies from Tomtop that read:
Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.
If possible, please send email to *******@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
However I do not see any actual follow notes where Tomtop resolved the problem.
Dear Customer,
Please tell us your order number, then we can solve the problem.
If you have any question, please send email to support@tomtop.com
Thanks
Best regards
Shamy
Overview
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
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- Shenzhen, GD, China
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Dear Alan N.
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can. Please be easy, you will have a workable drone in perfect condition eventually.
Looking forward to see your prompt reply.
Tomtop.com