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Roommates.comReviews 323

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Roommates.com Reviews Summary

The overall reputation of Roommates.com is mixed, with a significant divide in customer experiences. Positive feedback highlights the platform's effectiveness in matching users with quality roommates, particularly for those who have utilized the service over the years. However, numerous complaints emphasize persistent issues with spam and scams, leading to frustration over unread messages and poor customer support. Many users express disappointment with the site's matching algorithm and the perceived lack of genuine interactions, suggesting a need for improved moderation and communication features to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
55
value
55
shipping
17
returns
24
quality
44
This company responds to reviews on average within 0 days
California
1 review
0 helpful votes
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Seems like scam
January 20, 2025

I have messaged almost everyone looking in my area and no response and also it's been three months. This is my last month that I'll be using this service. Only one person responded to me and said she'll get back to me and never did. I have better chances on Craigslist

Date of experience: January 20, 2025
Customer-Support -. — Roommates.com Rep
6 months ago

Hello,

It's unfortunate that you did not get as many responses as you would like using the site. Roommates.com is a bulletin board service so we cannot guarantee users will contact you. Responses can vary depending on pricing, location, and the preferences you set.

We wish you the best with your roommate search.

Roommates.com Support Team

Nevada
1 review
0 helpful votes
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It's a HUGE scam
July 22, 2024

I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you

Date of experience: July 22, 2024
Customer-Support -. — Roommates.com Rep
12 months ago

It's unfortunate that you did not have a good experience on the site. Roommates.com website is not a scam. The site is a bulletin board service so it is up to each individual on whether they would like to respond to your messages or not. You can send messages for free but you do have to pay for a membership to open and read incoming messages.

In order to keep our prices low, we avoid having to staff a Call Center by limiting the use of telephone communication. Instead, we prioritize email communication for Customer Support purposes; this enables us to review and analyze your issues and concerns more comprehensively, leading to quicker response times and a consistently high level of service.

If you need to get in touch with our Support Team, you can do so at any time through our Contact Us! Page. Please be sure to contact us with the email address used in your Roommates.com account; that enables us to locate your account immediately and confirm your ownership so we can help with any issues as quickly and efficiently as possible.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

Pennsylvania
1 review
0 helpful votes
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Frustrated
March 18, 2024

I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..

Date of experience: March 16, 2024
Arizona
5 reviews
7 helpful votes
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Full of fake profiles
February 13, 2024

I spent the money on a premium membership and completely regret it. I reached out to over 20 people and got a response from one. Let's do a side by side comparison!
Number of responses for a roommate:
Roommates.com -1 / Craigslist-28
Actual showing for 3 rooms:
Roommates.com - 0 / Craigslist - 7
Rooms rented:
Roommates.com -0 / Craigslist - 3
Cost:
Roommates.com - $17.98
Craigslist - $0.00

Avoid this FAKE website.

Date of experience: February 13, 2024
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

It's unfortunate that you did not have a good experience on Roommates.com. We do not post fake profiles, but we are a bulletin board service so you should self screen and follow the Safety Tips posted on all profiles. We also have Report/Block buttons to notify customer service of suspicious accounts.

You can send messages to users on the site for free, and include your contact information if you would like. Once you start getting replies then you can pay for a membership to read and respond. Finding a roommate can be tough and there can be many reasons why users do not reply. Adjusting your preferences, and doing a broader search could bring up more matches.

We appreciate your feedback. If you have additional questions or would like some helpful tips on finding a roommate please contact us at support@roommates.com.

Wishing you the best on finding the perfect roommate!

Florida
1 review
1 helpful vote
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This company is a scam!
December 10, 2023

I had several people respond to my profile with one prospective roommate that was perfect. The person asked to see the room then no more of my messages were read and I don't receive anymore messages. I know they were unread because under my message it said unread. I believe they don't want to actually put roommates together, they just want you to keep paying for the service. Beware!

Date of experience: December 10, 2023
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

I'm sorry to hear that you're experiencing difficulties with communication on our platform. It's important to us that our users have a positive experience and find the roommate situation they're looking for. Sometimes, users may not respond for various reasons, and it might not necessarily reflect the intentions of our service.

If you're concerned about the lack of response, I would recommend continuing to reach out to other potential roommates. Our platform is designed to help users like you find a match, and it's quite common to have to contact multiple people before finding the right fit.

If you have any further concerns or need assistance with your account, please don't hesitate to reach out to our Customer Support team at support@roommates.com.

Roommates.com Support

Florida
1 review
0 helpful votes
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I moved in and found a camera in my room, video recorders everywhere in the house, and found out he wanted me to pay his mortgage and taxes

Date of experience: August 31, 2023
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

Discovering cameras in your room and video recorders throughout the house without your knowledge or consent can raise serious privacy concerns. If you feel your privacy has been violated or you are uncomfortable with the situation, consider reaching out to local law enforcement. They can guide you on the appropriate steps to take and investigate potential legal violations.

Given the uncomfortable circumstances, you may want to assess whether it's safe and suitable for you to continue living in the current residence. Your well-being is a priority. Please contact your local authorities.

Roommates.com Support

Arizona
1 review
2 helpful votes
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Nothing but scammers
August 27, 2023

I've been using this service for about a month now and have unfortunately spent around 30 dollars on it. I have used it in the past before the great change of 2020 and it used to be good. Now it is nothing but scammers. Seriously, the first person to contact me 5 minutes after I joined was a scammer. The next three people after that was a scam. Next, I reached out to 8 people who, half of them read my message, but none of them ever responded. I found one person who, as soon as we were supposed to meet to view the room, texted me to let me know the room had been rented. The next two people who contacted me were scammers. I had another person contact me who seemed legit but they were in the wrong area and now I am writing this review because the last person who just contacted me had the literary skills of a Nigerian prince, supposedly from "NJ" and conveniently not available to meet me in my own state. You will also constantly get notifications of these scammers who are "perfect matches", only to have their profiles up for a few hours before they are removed as they troll the website which gets annoying. You might find some one on here but I strongly recommend not paying for this broken service seeing how the website is absolutely useless unless you do pay.

Date of experience: August 27, 2023
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

Thank you for your feedback it will be taken into consideration for future site improvements.

We do our best to remove the scammers as soon as they are found or reported to us.

As a bulletin board service we can't guarantee users will respond to your messages, but you can post your contact information in the free messages you sent out to other users so that only one of you would need to pay for a membership in order to communicate outside of the website.

Roommate hunting can be difficult and frustrating but hopefully you have found a good match.

If you have additional questions about how the site works or want more tips on using the free portion of the site please contact us at support@roommates.com.

Roommates.com Support

New York
1 review
3 helpful votes
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Diana has rooms for rent bur, I would NEVER EVER recommend her! She keeps your deposits at the end of your lease! She will make up excuses just to not pay it back. She lives off her rent money! She's very controlling, will get up in your business and go through your room. She has rules on how to share the bathrooms and kitchen. It's common sense! If you choose to use her, don't say you weren't warned.

Date of experience: July 26, 2023
Arizona
1 review
1 helpful vote
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This was a good site a few years back so I tried it again. Went through the motions of paying for a month since that is how I found my last roommate. Within 5 min. Of signing up I got a scammer "couldn't meet me, wanted to send a contract in email, totally bogus address etc. etc" Everything the negative comments say in here are absolutely true. It gives me recommendations Miles outside of my radius, Most guys who want a room want a single female "18-45" with a room, Most guys who have a room for rent want a single female "18-45" to move in, Most females who have a room for rent want a single female to move in (at least this is understandable). So, yeah, if your a single female "18-45" I guess this is the site for you. I've messaged dozens of people and have had ONE respond, "Thank you HIllary" even though it didn't work out. I have my matches wide open, and there is ONE guy, good ol' Jim, who doesn't care who moves in but as of now hasn't responded to my message. You would have better luck on Craigs list, don't waste you money... Unless of course, your a single female "18-45"

Date of experience: July 24, 2023
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

It's unfortunate you didn't have any luck finding a roommate this time around.

As a bulletin board service we cannot guarantee there will be users in the area you are looking in or that they will contact you. Matches will always vary depending on your preferences and users come go.

You can always put your contact information in the free messages you sent to other users so only one of you would need to pay for a membership in order to communicate outside of the website.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

California
1 review
0 helpful votes
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I have used Roommates.com to find roomates to.rentnin my home for.years. I have always found good roommates with the site. I hughly recommend Roommates.com anyone looking to find a roommate. A+

Date of experience: July 20, 2023
Kentucky
1 review
0 helpful votes
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If you're looking for a roommate, Roommates.com has twice found me a great roommate. Their matching technology is spot on. As long as you enter your information correctly and fully, you will get accurate matches. You can also message with potential roommates to discuss things before actually meeting in person. You can weed out anyone who you might think is not a good match. If I ever need a roommate in the future, this will be my first stop.

Date of experience: June 16, 2023
Texas
1 review
0 helpful votes
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Roommates.com has been giving me successful results for over four years. I've learned to use this tool effectively; thus, I always find outstanding roommates on this website: financially responsible, respectful, discreet, clean & organized.
I get the VIP membership for the most effective results.

Date of experience: May 30, 2023
Kansas
1 review
0 helpful votes
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Delete
May 24, 2023

Delete delete delete delete delete delete delete delete delete delete delete delete delete delete delete

Date of experience: May 24, 2023
Georgia
1 review
4 helpful votes
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Used the service for two days, only received messages from spammer/scammers. When I immediately ceased use of the app and asked for a refund, they said that my reading of messages from one said spammer constituted use of the premium service, as it wouldn't have been possible without paying.

Indeed, being spammed on your terribly moderated service would not have been possible without spending $20.

Date of experience: February 17, 2023
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

I'm sorry you didn't get more legitimate responses from users on the site. Roommates.com is a bulletin board service so we do our best to keep the scammers at bay.

We do have a report button on every profile for you to utilize to report and scammers you come across so our fraud department can get eyes on them quickly.

Please contact us at support@roommates.com Attn: C/S Manager to receive a refund.

Roommates.com Support

California
1 review
6 helpful votes
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Don't Waste Your Time
December 13, 2022

Despite the negative reviews, I signed up for this site, thinking my luck would be better. Nope. Scammers paradise. I'd get a "perfect match" notification, only to find the profile gone by the time I clicked on the message. Don't bother with this site. I never thought I would say this, but Craigslist is a dream compared to this site. Their "pay to play" model is just plain dumb considering all the scammers on the site.

Roommates.com: No need to post your canned response about the site being a bulletin board in which people post for roommates, etc. We get it. Site still sucks.

Date of experience: December 13, 2022
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

It's unfortunate that the site didn't work out for you. We do appreciate the feedback and it will be taken into consideration for future site improvements.

Roommates.com Support

California
1 review
2 helpful votes
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Great results 3 years ago to find tenants/roommates. Lately we don't even get a real match, all of them are miles away and not even within our preferences, and our preferences are wide. We have a 4 bedroom house with 1 of the other 3 rooms available for rent usually twice a year. This last time trying the website we decide not to pay subscription anymore because the last two years we didn't get any potential roommate to even look at the place, so it was a waste of money. Attached is an screenshot of today visit to the website, we are looking to rent a room in our house in Kent WA, the closest "match" is looking like 10 miles away from us.

Date of experience: December 4, 2022
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

It's unfortunate that you aren't having much luck on the site. As a bulletin board service it will always depend on what area users are looking to live in, and the preferences they have chosen to match with other users. Hopefully you will be able to find a renter soon.

We appreciate your comments and they will be taken into consideration for future site improvements.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

GB
1 review
3 helpful votes
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Chloe Cruickshank and Emily Fleur Butler are completely untrustworthy. I was their roommate/landlord for three years, was understanding when they were frequently late on rent and didn't pay bills for months, and when they first moved in allowed them to pay less than a month for their deposit. At the end of their tenancy they stopped paying rent and bills entirely a month before they were scheduled to move out. They said their deposit would cover the rent. I was understanding again, because I trusted them, and they promised they would pay the outstanding bills.

Then, they stayed longer than their scheduled move out date, thereby owing the remaining rent missing from their deposit as well as an extra week's rent. Again, they promised repeatedly to pay the difference before they moved out.

Lo and behold, move out date arrives and they leave while I'm out, without paying me. They have been ghosting me ever since, in spite of texts, emails and calls begging them to pay me the nearly £1000 they owe me.

Not to mention, they left their room completely disgusting, the walls were covered with mold, the floor was littered with dirt, dust, trash, dirty socks and press-on nails. I honestly don't know how they were comfortable living like that, it was truly gross.

I'm a student without a lot of money myself, and have been left high and dry by two women whom I trusted. Don't make my mistake! They will lie if they want to get out of paying, and they are just plain gross.

Please, avoid Emily Fleur Butler and Chloe Cruickshank.

Date of experience: November 21, 2022
Customer-Support -. — Roommates.com Rep
over a year old

Hello, It's unfortunate that you had a bad experience with your tenants, but your review has nothing to do with our website Roommates.com. Please remove your review. Thank you, Roommates.com Support

California
5 reviews
21 helpful votes
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Every message I received from Roommates.com was a scam. Not one was a real person with a real room to rent. Of 12 people who messaged me in the 48 hours I was on the platform, all 12 immediately went inactive. Of those 12, a total of 11 had their messages banned for violations, and the one who wasn't banned went inactive immediately. Not one person who I messaged even read my message, so those seem to be bot accounts with no rooms to rent. Do not join, do not spend money, do not use this site.

Date of experience: November 10, 2022
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

It's unfortunate that you did not get more legitimate responses. Roommates.com is a bulletin board service and we do our best to keep the scammers off the site. If we remove an account we do remove all messages they sent out to keep our legitimate members safe. We do not have bot accounts, and we cannot guarantee users will contact you. Hopefully you will be able to find a roommate soon. If you want to give us another try please contact us at support@roommates.com and we can give you some tips on using the free portion of the site.

Roommates.com Support

Illinois
1 review
2 helpful votes
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4* for not making everyone pay and the limited number of people I can communicate with inside the app. I used roommates.com to find a roommate to move into my place in 2005 and again after I moved in 2007 (14 years, then he moved out and got married). I'm looking again and pickings are a little slim since I am looking for only a mature/no drama male. I am a woman and prefer not to tell someone my name and where I live until my fiance and I have had a chance to meet and chat with them, so Facebook is not an option. So, I'm resigned to paying $15 a month and staying on top of the new listings so I can contact potential renters before they get jaded by the scammers. It isn't perfect, but I don't blame the site for that and they do have a report button and you can block people from messaging you. If they can't read my message and aren't willing to pay $15 to find a place to live, they probably aren't going to pay $45 for a background/credit check or pay their rent either so I won't contact them off-site. As far as paying, do you work for free? I'd love to find a roommate site that does a background/credit check as part of the sign-up process, would get rid of the scammers and some of the non-paying and violent/dishonest roommates and well worth the price.

Date of experience: October 17, 2022
Rhode Island
1 review
2 helpful votes
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Please be careful
October 8, 2022

I'm a new member and I have already been reached out to by scammers within 24 hours of being on the site. I have found one real person but aside from that it has not been a positive or productive outcome. The scammers also get aggressive.

Date of experience: October 8, 2022
Customer-Support -. — Roommates.com Rep
over a year old

Hello,

Roommates.com is a bulletin board service so there will be all kinds on the site, but we do provide a Report and Block button on every profile and in the message center to assist in bringing accounts to light for customer service to remove and to keep yourself and other safe on the site.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

About the Business

Looking for a room for rent? Roommates.com is the fastest roommate finder to help you find a roommate today. The best part, it's free to start!