152 Reviews From Our Community
All Reviews
NOTHING but scams on Clist. Then I remembered about Roommates.com, which I'd used five years ago. Found a perfect match the day after I signed up. So worth the $20!
To my big surprise I found matches immediately and had a settled deal within 2 days and yes I only paid for 3 :) well worth it. So much better than Craig's and BP the sense of security is high and the very first mail was instantly deleted and dumped before I even got it recognized as spam, impressive.
This has been the best way, the best site to find good housemates! Thank you so much! This shows what the new housemate wants, non-smoking or smoking, animals or children.
Anita
I feel that sometimes it might take a little longer, but by far the best way to find someone to share your home with. Thank you roommate for your program, being a senior it is difficult to know who and what you might be getting, This program gives the opportunity to ck people out and end up with someone very special.
First of all, I would like to say Thank You for your great program. With your service I was able to find a great roommate. Also, I appreciate how quickly your support team responded when I had a question. I would highly recommend your service to anyone.
Roommates.com has twice successfully assisted me with finding a roommate. I will use them again in the future.
Roommates.com is a great service that connects you to trustworthy people. I found a great roommate from this site! Giving 4 stars instead of 5 because I don't get nearly as many leads as I do from other sources [i.e. craigslist and facebook], but in the end Roommates.com was the source that ultimately allowed me to reach my goal. Very easy to set up and free to use
I found a roommate through here, and trusted it because I thought it would go by personality. I emailed roommates.com support just to let them know that it simply just did not work for me and it was a horrible experience. All they replied back was that I should have done a background check. Well, background checks don't always show that people are insane and thieves. I am more upset with the lack of caring by the website more so than my horrible experience with my roommate. Finding a roommate in a big city that you do not know anyone is hard enough, and though in theory this website is a great idea, they need to show a little bit more compassion for when it doesn't work. I wish they would at least refund people when their website does not work. I will not be recommending this to anyone, and highly believe you should not use it. Save your money.
It's a fraud website... please don't be fooled unless you want to loose your 60 bucks like me!!! I would have given -5, if there was negative ratings.
We are sorry you are not happy with the site and we assure you that Roommates.com is not a scam. We have assisted countless members in finding the perfect roommate.
We here at Roommates.com understand that the process of finding a roommate can be difficult. It's unfortunate that you didn't have any luck finding a roommate in the area you were looking. Please take a moment to let us know why you felt our website was not helpful. Perhaps it is an issue that we can correct? Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.
Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others. If you are still looking and would be willing to give us another try, please contact us at support@roommates.com. We do have some tips to help you make the most out of Roommates.com with the free portion of the website and would like the opportunity to assist you in finding a roommate.
Thank you for giving us a try and we hope to hear from you soon!
Roommates.com Support
Roommates.com was great, I found the ideal roommate within three days. Thank you roommates. I have tried oiher services in the past but no one came close to roommates.
Great job guys.
I'm a very picky professional - I recommend Roommates.com as it is easy, efficient and has good quality members. It is well worth the $30 to help with such an important area of our lives ! Customer service was very responsive, too when I couldn't log on once
This is the second time I have used the service and I recommend it to everybody. I have used it to search in my neighborhood and across the country. I gave myself enough time to get to know my roommate and research the area and have yet to be disappointed.
Going from helpless to helped in no time flat through an easy-to-use, organized process. Truly thankful!
this is the first site i have ever had to go on, i have never had a wanted a room mate or never needed one, but i became disabled at 57 even though i can work part time, the website is easy and self explanatory rather you are a standard member or a paying subscriber, easy browsing and i would use it again.
The site is easy to navigate and search terms are useful for finding a perfect match. Communication with members is simple too.
I used roommates.com to find a roommate and found one in just a week. I would recommend anyone needing to find a roommate to try the site, it works!
i was a member recently, but every contact i got was a scammer. when I cancelled my membership you kept charging me. Now my inbox is loading up and I dont know if you are doing it just to get me to sign up again. $#*!ty way to run a business.
It’s unfortunate that you did not have a good experience on the site.
We do not automatically rebill our members. Our site does not have a subscription membership option. Once your paid upgrade expires, your account automatically reverts back to the basic (free) status. Is it possible you have us confused with another site?
Please be assured that we take very seriously scammers and improper use of our site. In order to ensure a safe and enjoyable experience for our users our staff perform daily scam searches on the site looking for and banning any scam accounts we find. Additionally, we have implemented several new security features we believe will reduce the amount of scamming activity on the site as well as some new features that assist us in locating potential scam accounts quickly.
Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. Every profile also has a Report Member button in the upper right hand corner that can be used to send the account information of a suspected scammer to our Fraud Department for review.
If you would like to give us another try we would be happy to give you some tips on making the most out of the website with the free membership.
If you have any further questions, please feel free to contact us at support@roommates.com.
Roommates.com Support
!It took a moment and about $60.00 to realize this is a scam-list.. Never received a response from any so-called "roommates" Simply put< it's a scam!
We are sorry you are not happy with the site and we assure you that Roommates.com is not a scam.
We have assisted countless members in finding the perfect roommate. We are doing all we can to stop the scammers, and have implemented several new security features we believe will reduce the amount of scamming activity on the site.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.
If you are still looking and would be willing to give us another try, we would be happy to provide a free 3 day upgrade. We do have some tips to help you make the most out of Roommates.com and would like the opportunity to assist you in finding a roommate.
If you are interested in learning more about utilizing Roommates.com as well as receiving a free 3 day upgrade, please don't hesitate to contact us at support@roommates.com.
Thank you for giving us a try and we hope to hear from you soon!
Roommates.com Support
Great service, easy to use! Was able to easily communicate with potential roomies and find one to move in! Thanks!
I am very happy that I found a very good person to be my roommate . I am only sorry that I do not have more then one room to rent, because it is a lot of decent people that needs a room, thank you
I was very happy with roommates.com . It is easy to navigate the site. Information shown is very pertinent. You receive an email when there is a match according to the parameters that you set. A lot of people are using it so you have a lot of choices. I found the perfect roommate on it.
Thank you so much for your help, I really appreciate it.This site was very helpful in finding a good room mate. At least you know what that person is interested in which helps you to narrow down your search.
Thank you again for all your help. Take care and have a great day now!
I had the best results with this site vs Craigslist, Facebook or other online roommate websites. The site is easy to navigate and reasonably priced!
I thought that I would get the phone numbers and emails to potential renter. So I could contact them and see if their room for rent was still available. After paying I noticed the only added info i was getting from potential renters was the cross streets. No phone numbers. No address. No e-mails address. The only way to "contact" renters is through roomates,com website. and there is guarantee that the site is logit or that the renters on there aren't completely fake. I get more for free from craigslist. I regret wasting my time and money on this site.
I'm sorry you feel misled by the website with regard to the upgraded memberships. Please understand that it is not our intention to do so. The cost and what it includes is on the More Info tab on the main page of the website. It is completely up to each member on whether or not they want to include their contact information on their profile or in their messages.
It was our intentions when we started this site for it to be an effective tool for people regardless of whether or not an upgrade was purchased. To achieve this goal, we have designed our site so you are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways for people do to so is to send contact information within emails to other users and/or post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read emails that you receive through our site, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade.
If you have any questions on how to utilize the website and/or make the most out of your membership, please let me know and we will be happy to provide you with additional tips on using Roommates.com.
If you have any further questions, please feel free to contact us at support@roommates.com.
Roommates.com Support
Although i agree there are unquestionably some fraudulent click bait profiles on this site. There are a slew of honest listings with credible leads to real humans. I'm currently in the process of linking with another roomie's and have found and spoke to a few people in a few days. I have also come across a few fake accounts and subsequently nothing bad has happened to my money or account.
People here are blaming the site for mistakes they made as if roommates.com fraud them. One lady blamed the site for her rape, after admitting she allowed someone to get her drunk even though she is a self admitted alcoholic! That is batS*#%.
My only complaints is that the site layout isn't that good and there are several glitches. Also the information you can list and prescripts are not that good. I do like the smiley system, but ultimately it doesn't mean much.
I was scammed much worse by other roommate listing sites. While i paid for the 5-day subscription. The account managers quickly reimbursed me when a problem occurred with my account being scammed. Also the managers responded almost immediately to my complaints and questions. That is pretty amazing considering there are thousands of users in my city alone.
The big issue for me was i was unable to link a photo, and they have a strict policy on linking numbers and emails. Which means many people are writing out there info in broken scripts to keep the site from locking or blocking the information. But this is an understandable solution to trying to limit spam and scamming.
Overall i think this is one of the better sites, and is not fraudulent as such as rommiemates.com and roomster.com - DO NOT USE THESE SITES
Customer Questions & Answers
Votes
Hello, In addition to the tips that you have already received, it is helpful to post pictures of your place for rent. Many people will not consider an ad without photos or information in the Comments section of your profile. Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others, but if you add photos and fill in the Comments section it will definitely up your chances for finding a roommate. If you have additional questions contact us at support@roommates.com Roommates.com Customer Support
Votes
As the others have said, the roommates.com company tries it's best to monitor their site. They are responsive to complaints/problems. The basic "untruth" is that you can find a match even if neither person pays. I have yet to find a way to sneak a personal email address into the info that is available for free. At least one person has to pay. I have received and replied to many emails; giving the person a personal email address. I have gotten very few replies. I have had no overt contact with scammers or loonies but I have received emails from people who live 40 miles from my requested area. Their power match feature is not helpful because it only lists maximum rent. So I'm constantly being sent matches from people who want to pay way too little money. I'm looking for a roommate using the most classic definition of the word. 2 people look for a place, sign a lease together, and share everything 50/50. What this site mainly has are room rentals. Often furnished room rentals. (Which brings up another question, what kind of person, aged 40-70, has nothing but clothes? No other possessions?) I've been renting a room, living in someone else's house for almost 2 years. And I'm so over it.
Votes
Hello, This is Roommates.com Customer Support. I'm glad you are giving us a try! We have helped countless members find roommates. Most sites end up having members on the site for the wrong reason, but we do our best to keep them off. It was our intentions when we started this site for it to be an effective tool for people regardless of whether or not an upgrade was purchased. To achieve this goal, we have designed our site so you are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways for people do to so is to send contact information within emails to other users and/or post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read emails that you receive through out site, you do still have the opportunity to achieve your goals while utilizing the free portions of the site. As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade. If you have additional questions about how the site works or want some helpful profile tips just email us at support@roommates.com and we will be happy to assist you. Roommates.com Customer Support support@roommates.com
Votes
Hello, You are welcome to post your contact information in the comments section of your profile and in the messages you send to other members on the site. We have had many members find roommates with the free service. As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade. If you have any questions on how to utilize the website and/or make the most out of your membership, please let me know. We will be happy to provide you with additional tips on using Roommates.com. If you have any further questions, please feel free to contact us at support@roommates.com. Roommates.com Support
Votes
Hello, This is Roommates.com Customer Support. I am sorry to hear you had issues getting back into your account. Please email us at support@roommates.com and we will be happy to assist you with figuring out what the problem is and getting you back into your account. Roommates.com Customer Support support@roommates.com
Votes
Hello, Roommates.com automated matching service takes the information you enter on your profile, such as location, price, and roommate preferences and matches you with potential roommates for you to contact. To begin the process of looking for a roommate, please create an account at our website, www.Roommates.com. This can be done by clicking on either the Get Started tab at the top of the website, or the Join For Free message in the middle of our homepage. Once you fill out all the necessary information, our Matching system will begin looking for matching members and post those on your account for you to view. Once you find a member you feel could be a good match, you can send them an email from your account Mail Center. If they reply to you, you can then upgrade to Choice Membership to read their message, with fees starting as little as $5.99 for our 3 day trial. If you hit it off with someone on our website, you can then plan to meet in person to further discuss becoming a roommate. Although our website is a self-service website, our Customer Support department is more than willing to answer any questions you may have concerning your account. Feel free to email us at support@roommates.com if you ever need any sort of assistance. Good luck in your roommate search and please contact us if you have any further questions. Roommates.com Support
Votes
Hello, Your Roommates.com account must be logged into at least once every 30 days or the system will delete the account for non-use. You are welcome to create a new account to access the site again if you would like. Roommates.com Support
Votes
Hello, Thank you for your question. Roommates.com is a bulletin board service so you do have to be cautious when meeting someone you don't know. Please know that we take very seriously scammers and improper use of our website. In order to help ensure a safe and enjoyable experience for our users we have implemented several new security features we believe will reduce the amount of scamming activity on the site. The Report button was created so that members of Roommates.com could report another member directly to us. It is located at the top right of each members profile. If you feel a member is in direct violation of our Terms of Service (TOS) or they could be a scam artist (please see the Scam Alert), we would like to know. Pressing the Report button will notify Roommates.com immediately of an account and we will in turn investigate the account and take the appropriate action. At this time, Roommates.com does not have any resources available for background check services, nor do we have any affiliations with services that we can specifically direct you to. I apologize for any inconvenience this causes. I am able to offer the suggestion of utilizing a search engine like Google to look for services that will best fit your needs. If you have any further questions, please feel free to contact us at support@roommates.com. Roommates.com Support
Votes
Hello, Please know that we take very seriously scammers and improper use of our website. In order to help ensure a safe and enjoyable experience for our users we have implemented several new security features we believe will reduce the amount of scamming activity on the site. If the person states they are in Africa, England, or Scotland (those are the usual locations), please end any communication with them. Do not do any financial transactions with them and report any names to us so we can delete them asap. In any of these situations the person will say they are British or American and talk about coming to the states but need help from you with their payment. They say they will send over a large amount of money and then ask you to help send back the still large amount of money that wouldn't be used initially for rent. They are scammers and we are working on taking care of them. The Report button was created so that members of Roommates.com could report another member directly to us. It is located at the top right of each members profile. If you feel a member is in direct violation of our Terms of Service (TOS) or they could be a scam artist (please see the Scam Alert), we would like to know. Pressing the Report button will notify Roommates.com immediately of an account and we will in turn investigate the account and take the appropriate action. If you have any further questions, please don't hesitate to contact us at support@roommates.com. Roommates.com Support
Votes
Hello, Roommates.com is an online bulletin board service, so you do need to be cautious in your transactions with people. We have assisted countless members in finding the perfect roommate, and we are doing all we can to stop the scammers. Additionally, we have implemented several new security features we believe will reduce the amount of scamming activity on the site. There is a Report Member button on the top right of every profile that you can click if you think it looks suspicious. Once the button is pushed the fraud department will review the account and take further action if needed. Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult. Hopefully the site works for you and you find a the perfect roommate soon. Feel free to email us at support@roommates.com if you ever need any sort of assistance. Roommates.com Customer Support
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Roommates.com?
We are glad that you found a roommate on the site, but it’s unfortunate the roommate you chose didn’t work out. The site doesn’t have options to match personalities, it just matches basic preferences, such as location, smoking, pets, etc. There is no guarantee that roommates will be a good fit when using a bulletin board service unless you have spent a good chunk of time with them, and even then it is not the same as living together. The site doesn’t do background checks or prescreen its members so you do have to be careful and use caution.
Hopefully you will find a new roommate soon that you are happy with.
If you have additional questions don’t hesitate to contacts at support@roommates.com.
Roommates.com Support