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Roommates.com Reviews Summary

The overall reputation of Roommates.com is mixed, with a significant divide in customer experiences. Positive feedback highlights the platform's effectiveness in matching users with quality roommates, particularly for those who have utilized the service over the years. However, numerous complaints emphasize persistent issues with spam and scams, leading to frustration over unread messages and poor customer support. Many users express disappointment with the site's matching algorithm and the perceived lack of genuine interactions, suggesting a need for improved moderation and communication features to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
55
value
55
shipping
17
returns
24
quality
44

We monitor reviews for authenticity

Tennessee
1 review
4 helpful votes
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Bait and switch.
October 26, 2021

They advertise linking you up with people who either have a room or need a room, but when you message, or get a message, you are REQUIRED to purchase a membership before you can read that message.

Complete scam.

Date of experience: October 26, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Yes you do have to sign up for a membership in order to read incoming messages, but you are able to send messages for free and include your contact information in your messages so that only one you have to purchase a membership in order to communicate outside of the website. Many users have been able to find a roommate using the free portion of the site in this manner. We hope your roommate search goes well.

If you have additional questions about how the site works please contact us at support@roommates.com.

Roommates.com Support

New York
1 review
0 helpful votes
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Who would pay? Nobody!
October 14, 2021

Nobody can use this site unless you pay, and nobody would since there are free options out there. Useless site!

Date of experience: October 14, 2021
Nevada
1 review
1 helpful vote
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I get lots of responses to my advertisement, I respond immediately and never hear back from the interested party ever again. All i see is that roomates says the response violated their terms and they delete the response. So you never get a real response. This smells really fishy

Date of experience: September 30, 2021
Florida
2 reviews
6 helpful votes
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It's a waste of time. There are few individuals on it, that's assuming they are real profiles. You can't message anyone to find out because you need to pay for all contact with anyone. It's not free. It's not useful. Use Facebook, Craigslist for roommates. Both free both more chances of finding someone.
This is the 2nd time I tried using this site. I have never received a message. I get 10 a day or more on Facebook.

Date of experience: September 21, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that you didn't have any luck finding a roommate on our site.

You can send unlimited messages to other member for free and include your contact information in your sent messages so that only one of you would need to pay for a membership to contact each other outside of the site. Countless members have found roommates with this free option.

If you would like to give us another try and would like some additional helpful tips on how to get the most out of the free portion of the website please contact us at support@roommates.com.

Roommates.com Support

Texas
1 review
0 helpful votes
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They suck. You have to pay to use any service or even view a profile. Use roomies or Craigslist to find a roommate.

Date of experience: September 7, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Roommates.com actually allows you to look at member profiles and send messages to other members for free. Countless members have found roommates using the free portion of the site,

You do have to pay to read incoming messages from other members, but if you are able to include your contact information in the free messages you send to other members so that only one of you would need to pay in order to contact each other outside of the website.

If you would like to give the site another try we can give you some tips on how to get the most out of the site by contacting us at support@roommates.com.

Roommates.com Support

California
1 review
0 helpful votes
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For a website where you pay money to communicate to potential roommates, you'd think they'd better security and screening for scammers in the website. 3 out of 4 people I've conversated with tried to scam me. 1 of which almost got close for me to sign an agreement.

The person faked me with pictures of the apartment, a convoluted story and history of the apartment, and a picture of ID which was probably stolen and taken as a scam. I luckily researched the address and found out that the listing was a false one, and confronted the person which ended with no reply. The person left with a picture of my id, and minor information, like my address. Which he could probably use to catfish another...

The website will come up with BS about it not being their fault, and that it is a "billboard" website. But if its polluted with scammers, then IT IS your problem. You guys have an obligation to crack down on these things especially if you're charging people money for a service. More then just deleting their posts after its too late. Its like hotels saying its not their fault if stuff gets stolen in people's room and saying, "we only provide shelter". Trash website which doesn't take responsibility on a major issue.

Date of experience: September 1, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that the website did not work out for you. The website is the same as answering an add in a newspaper and is only meant to be a means of contact so you do have to be careful and do your research. We do have Safety Tips posted on the messaging page.

Hopefully you have found a roommate to move forward with.

We value your comments and they will be taken into consideration for future site improvements.

Roommates.com Support

California
1 review
0 helpful votes
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No customer service!
August 28, 2021

Tried to sign up, got to the upload pics piece and it would not load any of my pics, kept giving me a message "Had a bit of a problem getting your image!" so I tried craigslist and they uploaded just fine. Next, I tried clicking into customer service to try and resolve the pic issue and... nothing. It would not open any type of dialog box, no email or anyway to contact customer service. So I decided to check out their reviews to see if others have the same issues and after seeing how bad their overall ratings are I decided it's not worth the headache.

Date of experience: August 28, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that you did not have a good experience with Roommates.com. It sounds like the the app or the site might have been having an issue. We apologize for that. If you haven't found a new roommate yet hopefully you will give us another try. If you want some helpful tips on how to get the most out of the site please contact us at support@roommates.com.

Roommates.com Support

Virginia
1 review
3 helpful votes
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The site encourages you to sign up and create a profile without ever revealing that you have to pay a fee in order to read the messages that people send you. It's only after you've put in the work of creating a profile, and you get a notification that someone sent you a message, that the site reveals you have to "upgrade" in order to read the message.

This is obviously intentionally deceptive on their part. If they wanted people to make an informed decision about whether to sign up, they'd say right on the front page, "If you create a profile, you have to be prepared to pay or it won't work."

This also allows them to make deceptive claims about how many users are on their site. They can count everyone who creates a free profile as a "user", without disclosing that most of those "users" abandoned their profile as soon as they found out they had to pay.

Date of experience: August 4, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Thank you for your comments they are important to us and will be taken into consideration for future site improvements.

You are able to utilize the free portion of the website to find a roommate by including your contact information in the free messages that you can send out to members so that only one of you have to pay for a membership. We've assisted countless members in finding a roommate with this option.

Our Terms of Service that you agree to when creating an account do include all the Fees and Costs information regarding the memberships.

If you would like to give us another try and get some helpful tips on how to utilize the site to the fullest please contact us at support@roommates.com.

Roommates.com Support

Oregon
2 reviews
3 helpful votes
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You'll create a profile and then see a bunch of others. Most of them are lame, no surprise, but some people put real effort into creating them. If you want to read messages or reply to them you have to pay. I paid $10/mo and have now messaged about 50 people. I wondered why nobody replied, but then I realized they would have to pay to reply. It's basically a scummy scam of a website. This pricing model sucks, and it makes it nearly impossible to actually use the site. They should at least give paying users a way to filter to only see other paying users, if those are the 1% we'll actually be able to contact.

Date of experience: July 21, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that you did not have any luck finding a roommate on the site. Roommates.com is not a scam but a bulletin board service and we have assisted many users with finding a roommate.

Thank you for your comments they will be taken into consideration for future site improvements.

If you would like to give us another try contact us at support@roommates.com and we would be happy to give you tips on how to utilize the free portion of the site.

Roommates.com Support

California
1 review
12 helpful votes
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Scam and Cash Grab
July 20, 2021

This site is pretty nicely laid out. And seems to be effective at finding roommates. BUT this site is a professional scam. I made a listing looking for a roommate at our house. I received multiple messages and with curiosity I paid for a 3 day membership to read and reply. So it seems that the responders now need to pay to read my messages if they don't put their contact info. That a scummy tactic. If one side paid, why don't allow other end to read and reply no matter what.

BE WARNED! This site was built to function as as professional SCAM.

I'm sure they will post some copy and paste response on here…

Date of experience: July 20, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Roommates.com is not a scam. We have assisted countless members in finding a roommate with the free portion of the site. All members are welcome to post their contact information in the free messages they send to other members so that only one party would need to pay in order for you to connect outside of the website.

It's unfortunate that you didn't have luck in finding a roommate on the site. If you would like to try the site again and get some helpful tips on using the site please contact customer support, or if you would like a refund you can also request that at support@roommates.com.

We wish you good luck in your roommate search.

Roommates.com Support

Florida
2 reviews
0 helpful votes
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The site has low activity; same rooms appear month after month.
Messages are not prompt, so by the time received the person contacting you may have disappeared or taken a different room depending on role.
Quality of the users varies, and nothing is vetted -- not the renters, not the landlords.

Date of experience: June 28, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that you did not have any luck finding a roommate on the site.

As a bulletin board service responses will vary depending on your location and who is looking or offering in that area. We aren't able to guarantee other members will respond to your inquiries.

If you would like some helpful tips on using the site please contact us at support@roommates.com.

Roommates.com Support

Tennessee
1 review
0 helpful votes
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When I signed up using an Apple ID, a device in Knoxville attempted to sign in. But I live in Nashville.

Date of experience: April 24, 2021
Missouri
1 review
0 helpful votes
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Christopher Reed
March 14, 2021

Fine a roommate female relationship girl roommate get pay me live here 1117 south 74th street west muskogee Oklahoma

Date of experience: March 12, 2021
California
1 review
10 helpful votes
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Fake match profile
March 5, 2021

A few days after signing up for a free account I received a 'perfect' match to my criteria. I then paid for a three day subscription (fortunately only 3 day) and after messaging the 'perfect' match, that profile disappeared.

I believe roommates created a fake profile so I'd pay to message the person.

Date of experience: March 5, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Roommates.com does not create fake profiles, but we do remove scammers that are found on the site. When the scammer is removed we also delete the messages they sent out to protect our members.

You are always welcome to use the free portion of the site to find a roommate by adding your contact information in the free messages you get to send to other members, that way only one of you would need to pay for a membership to communicate outside of the website.

If you have additional questions about how the site works, or if you would like a refund for your charge due to the removal of a scam account please contact us at support@roommates.com.

Roommates.com Support

District of Columbia
1 review
6 helpful votes
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The % of people who use this site to find housing is tough to gauge. I have an active listing for a room to rent, but less than %30 even bother to write a story. Of those that do, the story is so lame like "i have my own transportation", it makes me want to cry and orlaugh and write poetry. Make it a pay to use platform for everybody and your ratings will take off. As for allegations of false listings, clearly there are some, but my feeling is that the source of these is outside predators. My experience has been so poorthough that i do not plan to renew my subscription.

Date of experience: March 1, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,
Roommates.com is a bulletin board service so you will find all types of people on the site. It is up to each individual on whether or not they want to respond to your listing. Some listings get more of a response depending on where they are located and who is looking for a room in that area. Many people have found roommates using the free portion of the site by including their contact information in the free messages they are able to send out to other members.

If you would like additional information and tips on how to get the most out of the free portion of the site please contact us at support@roommates.com.

Roommates.com Support

Texas
1 review
5 helpful votes
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Cash-Grab Scam
February 4, 2021

This website allows you to reach out to "‘matches" it assigns you based on your given criteria in a message board. However, once you receive a message, it alerts you with a notice saying in order to view this message, you must sign up for a paid subscription, and makes no mention of this until you have a person who responds to you. Not a helpful website for any purpose, would not recommend to any roommate requesters.

Date of experience: February 4, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that you were not happy with how the website works. You always have the option to put your contact information in the free messages you send to other members so they can contact you outside of the website, then only one of you have to pay for a membership. This free option has assisted countless members in finding a roommate. If you would like some tips on how to utilize the free portion of the website please contact us at support@roommates.com.

Roommates.com Support

Florida
1 review
10 helpful votes
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Frustrating!
January 13, 2021

This is the second time I have tried Roommates.com. It's cheap, 10 bucks a month but it's still a waste of 10 dollars. I have found people use it as a dating site(I'm a women, if I'm looking for a date I'll go on Match)
The people I have approached that have a listing start giving me all kinds of excuses(I can't show the room for two months, I'm renting it as Airbnb right now, etc) If you don't have a room, get off the site!
I feel like people are on there for giggles just to see how much they might get...
Waste of time!

Date of experience: January 13, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate you weren't able to find a roommate on the site. Roommates.com is a bulletin board service so you do have to do your homework to find the right match, but we have assisted countless members with finding a roommate.

There is a report button on each profile so you can report those that aren't on the site for the right reasons and we do our best to keep them off the site.

Hopefully you have found a roommate by now. If you would like to try the site again and want some helpful tips on using the free portion of the site please contact us at support@roommates.com.

Roommates.com Support

California
1 review
0 helpful votes
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I had inquiries within a couple of days. These are descent, responsible people with work who are serious about finding a good roommate. I would recommend it to my closets friends.

Date of experience: January 12, 2021
Washington
1 review
4 helpful votes
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Scam
December 23, 2020

If you can try not to use them they say everything is legit but its not one agent name Edward has mine $500 that he asked me to send by cash appts and zelle and a apartment complex i called and they said they do not sub lease rooms then he had the nerve to ask for a another $300 and the will mail the keys to me so if this person with the phone#*******795 $tdr91 on zelle don't do it and roomates.com is not doing nothing about it

Date of experience: December 23, 2020
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Roommates.com is a bulletin board service so you do have to be careful and do your research. The site is only meant as a means of contact and we do not get involved in the transactions that take place outside of the website.

Please contact the local authorities to assist you in resolving the situation. Hopefully you will be able to recoup the money you paid them.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

Missouri
1 review
4 helpful votes
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Waste. Of. Money.
December 12, 2020

So I hardly got any responses. Even if I did get a message, the person wouldn't be back on the site for weeks. I responded immediately to inquires and would never hear back. This site is a scam. I gave them 30 days worth of my money - never again. Why can't these sites be shut down?

Date of experience: December 12, 2020

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