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Roommates.com

How would you rate Roommates.com?
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Ohio
1 review
5 helpful votes
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Deceptive Advertising
November 15, 2015

I am glad I read the reviews first. I will pass, it sounds like Roommates.com is using deceptive advertising to lure in customers. Not good because customers are unhappy and feel mislead. Free is Free, period. Put your charges up front vs hiding them behind a dark face. Be Honest. I almost signed up, something told me read the reviews first. I too thought it was totally free as there was nothing in the wording that indicated their would be a charge later. Deceptive Advertising. Roommates pre-worded explanation is just a well written script but that's all, it does not truly feel sorry for misleading the customers or does it address each of your reviews.

Date of experience: November 15, 2015
Customer-Support -. Roommates.com Rep
over a year old

Hello,

This is Roommates.com Customer Support.

Roommates.com does its best to give members the information they need regarding the site and how it works.

If you go to the site and click on the More Info tab you will find the Frequently Asked Questions page and the first question answered on that page is What does it cost? All membership options and fees are posted plainly on that easy to find page. The cost options are also located in the Terms of Service located at the bottom of the page.

One perk about using Roommates.com is that we do not have a rebill system so you would never be signed up on a subscription billing. Once the time frame of the membership you choose ends, it cancels itself so you don't have to worry about canceling it.

We hope you change your mind and choose to give us a try.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com

Florida
2 reviews
2 helpful votes
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A site for sore eyes!
October 30, 2016

I just wanted to make a simple compliment. I'm not sure of the exact date, but about 13 years ago I found a roommate through Roommates.com and we are still rooming together through two apartments and one house. It was so easy and fast that I recommend this site to anyone looking to share whether they own a home, rent an apartment or just need a room to crash. So thank you Roommates.com for helping me find mine and still being here for the people who need you, both young and old.

Date of experience: October 27, 2016
California
1 review
7 helpful votes
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Don't waste your money!
October 18, 2016

In my opinion, this site is only after your $30. You can not see maps of your perspective homes, or even communicate with people, until you pay $30. I sent 11 messages, in 3 days, and not one response. I sent a e-mail, for advise, and I was told to do power search. Still no responses. These were all types of homes, and all types of people. It's not like I was a poor choice. Employed w/ the same company for 3.5 years, 710 credit score, at my current residence for 2 years, quiet, no drama, no baggage. Be careful, you have been informed!

Date of experience: October 18, 2016
Customer-Support -. Roommates.com Rep
over a year old

We are sorry you didn’t have any luck finding a roommate on the site. We do have other membership options besides the $29.99. We offer a 3 day $5.99 membership and a 30 day $19.99 membership. You always have the option of sending your contact information in the free messages that you send out and posting it in the Comments section of your profile. This can assist in using the site for free and help accomplish your goals of finding a roommate. We understand that finding a roommate can be a difficult and frustrating process, especially if you are not receiving as many responses as you'd like. Please be assured that other members are receiving the mail you're sending, but it is up to them on whether or not they reply. Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others. If you want to give us another try we would be happy to give you some helpful tips on how to utilize the size, just contact us at support@roommates.com. Roommates.com Customer Support

New Jersey
1 review
1 helpful vote
Follow Missy Q.
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This site is a huge waste of time and money. You can create a profile for free, but you are completely unable to use the site for finding a roommate without paying for a subscription fee. Unfortunately, most people do not pay for a subscription fee, so your emails to roommate matches will go unanswered. The only response I ever got was from a scammer.

Their profile system is horrible too--you cannot select gender without also selecting a sexual orientation, and the only options you have are straight male/female or gay male/female. I'm sorry, but not everybody can be compartmentalized like that and I had to misrepresent myself just to create a profile--not something I want to do when I'm looking for somebody to share a living space with me.

In short, don't waste your time or money with this useless site. Use Craigslist if you actually want to find a roommate.

Date of experience: August 27, 2010
California
1 review
1 helpful vote
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This site helped me narrow my search, both with regards to age and personality. I found a roommate that is just perfect for me, and we have SO much in common it's phenomenal. Thanks so much, as after a Craigslist bad experience, these results worked out so well.

Date of experience: June 2, 2016
New Hampshire
1 review
1 helpful vote
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There were only 4 matches, probably because I'm an older man. Still, one of them replied via Roommates email, and after a few exchanges, we switched to our regular emails, and I was accepted! I had not heard of roommates.com before another friend told me about it, and I'm obviously glad I gave it a try. I only paid for 3 days, and that's all I needed.

Date of experience: October 23, 2017
New York
1 review
3 helpful votes
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I am a new customer and I sign up and was approved by them via email, I even upgrade. They sent me some matches but when i went to log into, their system would not take my log in (aol) or my password. I request a reset - several times and have not gotten anything at all. Is this site a SCAM? I am wondering since I am not getting a reply from them. Has anyone else had this issue?

Date of experience: November 15, 2020
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Please make sure you are sending your email to support@roommates.com and check your spam or junk folders to make sure our responses aren't ending up in there.

We are happy to assist you and respond to all emails received within a day.

Roommates.com Support

Tennessee
1 review
4 helpful votes
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I only had a few matches (6-8) who were seeking in my area for my price but when it came down to actually trying to reach out and get in touch with these matches, no one would respond to my queries. The least they could have done would be to reply, "No thanks, not interested." The gentleman who contacted me was not even one of my matches but I think he searched in a broader range and found me. He moves in tomorrow!

Date of experience: June 14, 2016
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It is frustrating when people won't respond to at least let you know they read your messages, but that is great news that you were still able to find a roommate using the site.

Congratulations!

Roommates.com Customer Support
support@roommates.com

Virginia
1 review
0 helpful votes
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Great Service!
September 1, 2020

I found a roommate thanks to your service, which is the entire point of you being in business, so thank you for the excellent work. It only took a few weeks. Now, I can comfortably move into my new place.

Date of experience: August 31, 2020
Texas
1 review
0 helpful votes
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Roommates.com has the best interface, cheapest and most fair membership policies, and ultimately where I found my new roommate. Other websites like Roomster tend to be sketchy and try to scam you out of money with hidden automatic membership renewals.

Date of experience: April 1, 2016
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It is true, we don't automatically rebill our members. Once your paid upgrade expires, your account automatically reverts back to the basic (free) status.

We are glad that you like the site!

Roommates.com Customer Support
support@roommates.com

New York
11 reviews
18 helpful votes
Follow Jonathan H.
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This company might be ok if they were upfront about what you can do for free.
I spent a week desperately waiting for a response to my messages to get a roommate fast (i got a job offer in a different city and need to move fast), only to receive a message, and find out that i can not read it or any message without paying.
If they told me this up front, it would be ok, but waiting to tell me this after i have wasted a week of my time and someone else's seems really dishonest.
Honestly, craigslist works much better and is free.
*Update*
I give the company credit, they responded to this review, quickly, calmly and in a professional manner. However, in my experience, most companies will provide a checklist of features at each price point upon creation of an account, so the customer is not unpleasantly surprised and forced to upgrade.
But i am really impressed with how fast they replied to this, good work.

Date of experience: April 16, 2016
Customer-Support -. Roommates.com Rep
over a year old

Hello,

We are sorry that you felt misled regarding the memberships to read your incoming messages. That was not our intention. We do have the Frequently Asked Questions list under the More Info tab before you sign up and on the Support tab on your account once you sign in, which explains the cost and how the site works. It is also posted in the Terms of Service on the site. You are always welcome to post your contact information in the free messages that you send to other members, which has worked great for many of our members that do not wish to pay for a membership.

We would love to give you more tips to make your search more successful. If you are still looking for a roommate contact us at support@roommates.com.

Roommates Customer Support

Texas
1 review
1 helpful vote
Follow Bonnie H.
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I signed up again and began using the Roommates.com ad for February 2018. Great success as I found a person to rent a room starting today, March 1,2018 for 12 months. Moved in today and looking forward to sharing my home. Very pleased.

Using the Roommates site, a short term military gentleman contacted me and stayed here for 3 months (Oct - Dec 2017) on a temporary assignment. He was awesome and one of the best... exceptionally clean and very friendly.

Date of experience: October 13, 2017
Maryland
1 review
0 helpful votes
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Roommates asks the right questions for both sides to make a perfect fit. The best outcome I could hope for turned up within a few days and only have to move 3 miles up the road!

My only suggestion would be to those who are advertising to add more pictures which show the actual room and not just an outside picture of the house etc...

Thanks again!

Date of experience: March 3, 2016
Customer-Support -. Roommates.com Rep
over a year old

Hello,

That is great that you were able to find a new place with a short moving distance! It’s true, members always appreciate more photos. Thank you for using the site.

Roommates.com Customer Support
support@roommates.com

California
1 review
3 helpful votes
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Scams Everywhere
May 5, 2018

All of the recommendations on this site are from top-notch scammers that basically scam for a living. They'll be places that are willing to let you stay there rent free, and they would actually pay you to babysit their child. Do not fall for these scams. If anyone gives you a check and asks you to deposit it and spend money then A) go to your local bank and check if it's fake OR B) do not deposit that check no matter what! They will steal your money! Please be safe and go to actual trustworthy sites.

Remember, if something looks too good to be true, it most likely is. Do not give too much info out. Do some reverse image/phone # searches before you give out any more info! You'll save yourself a lot of time, money, and headaches. Be safe! Don't waste your time on this scam site that's no better than craigslist (it's probably worse).

Date of experience: May 5, 2018
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Those are all great tips! Roommates.com is a bulletin board service so you do have to do your homework. We are sorry you are not happy with the site and we assure you that Roommates.com is not a scam.

We have assisted countless members in finding the perfect roommate. We are doing all we can to stop the scammers. Additionally, we have implemented several new security features we believe will reduce the amount of scamming activity on the site.

Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.

If you are still looking and would be willing to give us another try, we do have some tips to help you make the most out of Roommates.com and would like the opportunity to assist you in finding a roommate.

Please let us know how we can improve our service. If you are interested in learning more about utilizing Roommates.com contact us at support@roommates.com.

Roommates.com Support

California
1 review
1 helpful vote
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Don't do it
May 17, 2022

Total waste of money. There are not enough people on there to really find anyone. You have to pay to communicate, which is fine, but there has to be people to communicate with. I contacted them after less than two weeks and was told no refunds. Apparently this is a common experience. Found my roommate from craigslist, lol.

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Roommates.com is a great service that connects you to trustworthy people. I found a great roommate from this site! Giving 4 stars instead of 5 because I don't get nearly as many leads as I do from other sources [i. E. craigslist and facebook], but in the end Roommates.com was the source that ultimately allowed me to reach my goal. Very easy to set up and free to use

Date of experience: July 26, 2017
Illinois
1 review
2 helpful votes
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If you add a phrase in your ad about checking background info you will have better luck. Meet people at public places first before bringing them to your home. I asked that applicants bring their driver's licenses and proof of income to meetings. Talk with friends about how you can do this in a way that meets your needs and respects your future roommate. Put things in writing before moving in.

Date of experience: June 13, 2018
California
1 review
7 helpful votes
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I had to cancel my listing once I realized what they were doing. Here was my comment to them: There is no functionality except to see a match or listing but only basic information without upgrading. There is no way to communicate with prospects without upgrading. In fact there is really nothing useful that can be done without upgrading. Why do you allow people to even post for free. I was VERY dissatisfied and your service is useless to me and I found it underhanded and misleading. If you had just said that this is NOT a free service up front, it would have at least been honest. I will be using another service and posting my experience regarding Roommates.com.

Date of experience: March 21, 2014
Customer-Support -. Roommates.com Rep
over a year old

Hello,

This is Roommates.com Customer Support.

I am sorry to hear about your dissatisfaction with Roommates.com as well as the fact that you feel misled by the website with regard to the upgraded memberships. Please understand that is not our intention.

A Roommates.com Basic Membership is free. As a basic member you can add a profile, browse your matches and send RoomMail messages all for free. As a Choice Member, you can open emails, view larger photos, maps, and the comments sections of other member's profiles

When you go to the Roommates.com website under the More Info tab, you will find the Frequently Asked Questions page. On this page you will find information on how the site works with the free membership and the upgraded membership, along with the membership cost options. We encourage you to send out messages to your matches. Most members will upgrade so they can communicate directly with their potential roommate.

When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within messages to other users and post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read Roommates.com emails that you receive, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com

Washington
1 review
2 helpful votes
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Peaceful
April 3, 2018

My roommate is very compatible to me in age and desires. We both work hard, drama free and focusing on retirement. Your website has always been a great connection for me to find the right roommate. My roommate also tried another source which he paid $50 for but never received a call back.

Date of experience: April 3, 2018
Missouri
1 review
2 helpful votes
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Roommates.com seriously was awesome in helping me find a roommate. I signed up on a few other websites to find a roommate and no others quite compared. I am extremely organized and felt like roommates.com and their layout was as well. It was easy to describe what I had available for rent as well as list all of the features and details. They also have an internal email feature that makes it easy to communicate with potential future roommates without giving out any of your personal contact information. I upgraded to the 30 day membership so I could have access to view emails from potentials as well as have access to other information. I literally found and decided upon my roommate 1 day before my upgraded membership expired, which is awesome because I'm super picky and I did not even know that it was expiring the next day! I really do recommend this and only this website if you're searching for a roommate!

Date of experience: June 21, 2016

Overview

Roommates.com has a rating of 2.1 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roommates.com most frequently mention total scam, pay money and read messages. Roommates.com ranks 6th among Roommate sites.

service
55
value
55
shipping
17
returns
24
quality
44
This company responds to reviews on average within 0 days