This company might be ok if they were upfront about what you can do for free.
I spent a week desperately waiting for a response to my messages to get a roommate fast (i got a job offer in a different city and need to move fast), only to receive a message, and find out that i can not read it or any message without paying .
If they told me this up front, it would be ok, but waiting to tell me this after i have wasted a week of my time and someone else's seems really dishonest.
Honestly, craigslist works much better and is free.
I give the company credit, they responded to this review, quickly , calmly and in a professional manner. However, in my experience, most companies will provide a checklist of features at each price point upon creation of an account , so the customer is not unpleasantly surprised and forced to upgrade.
But i am really impressed with how fast they replied to this, good work.