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Pam G.

Fort Pierce North, United States

Contributor Level

Total Points
80

1 Review by Pam

  • Roommates.com

12/10/23

I had several people respond to my profile with one prospective roommate that was perfect. The person asked to see the room then no more of my messages were read and I don't receive anymore messages. I know they were unread because under my message it said unread. I believe they don't want to actually put roommates together, they just want you to keep paying for the service. Beware!

Products used:
None

Service
Value
Quality
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Customer-Support -. – Roommates.com Rep

Hello,

I'm sorry to hear that you're experiencing difficulties with communication on our platform. It's important to us that our users have a positive experience and find the roommate situation they're looking for. Sometimes, users may not respond for various reasons, and it might not necessarily reflect the intentions of our service.

If you're concerned about the lack of response, I would recommend continuing to reach out to other potential roommates. Our platform is designed to help users like you find a match, and it's quite common to have to contact multiple people before finding the right fit.

If you have any further concerns or need assistance with your account, please don't hesitate to reach out to our Customer Support team at support@roommates.com.

Roommates.com Support

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