PoprealReviews 481

I never received one of the items I purchased. After many emails and promises of a refund over a year later, I still don't have my item. I involved the BBB and they couldn't get a response from popreal at all. I will NEVER order from them again. My order was # P*******... I can't get any info to load as my proof of purchase.

I ordered from Popreal at the beginning of the summer 2020 a mommy and me set for my daughter and I. The outfit for my daughter came but my dress never arrived. I contacted the company and was originally told that my order was lost in customs and that they would replace the order I just needed to confirm my address. I responded giving them the ONLY address that I have had for over 10 years. This was the beginning of a email confusion war with them. I then got another email once I gave them my address asking for the same info again from another customer service rep. I again responded only to get another email asking for the same information. I then told them my frustration and got another email saying that I originally gave them the wrong address and would have to pay them another shipping fee to send out my dress. Long story short the emails kept going and I am on email #8 trying to still get my dress with them continuously sending me the same stupid email asking me to confirm my address. I keep getting the same people (Rolando, Michelle, Dannie, Earl, and Joseph). Why this is not assigned to just one rep I don't know but I will NEVER EVER ship with them again and at this point I want a full refund! BUYER BEWARE!

For two and a half years, they promise to refund me after sending their clothes back. I have records of everything. Please report them, if you have trouble. They are stealing your money. Lied about the time frame to receive items, they were 5 months late. Promises to refund did not. Sending out emails, how sorry they are... Complete fraud. Poor quality and size are all wrong. They write their own 5-star reviews are themselves. They wrote. They take your money and hope you go away. It is a complete fraud operation. Do not\\buy... Beware. I will report them asap. If you need information. Contact me here so we all can report them for fraud and for felony.

So the first 2 pictures is what I ordered, the last 2 is what I got, I asked for a refund since the site says %100 guarantee money back. Here is the Iris(JH)

Aug 5,2020, 11:56 AM GMT+8

Dear

Thank you for your patience.

After checking the website that you purchased on, we found that the descriptions are indeed misleading. In this case, we would like to offer a 20% refund of the order, which is 7.77 USD as compensation, and you do not need to return the product. Is it acceptable for you?

Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.

If you have any questions, please feel free to contact us.

Best regards,
Iris
Customer Service Center:

Don't waste your precious time with this company. I ordered mommy and me matching Christmas dresses for 2018. The wrong dresses were sent and one had a broken zipper. I immediately emailed the company and wanted pics of the wrong items. I had to send back the dresses and they refused to pay my shipping. Then they claimed they didn't receive the items. I had to sent fedex letter with a copy of the the man that actually signed for the package. They promised to pay me back with PayPal. They didn't. Months later I was like where js my money? They said I needed to and back the items. I went through the whole process twice. It's 2020 and I still haven't gotten my money back. They claim I will have it in a few days. This company is a scam. They have to be. ZERO STARS. -1000 stars. This place is the worst!

Ordered tools... got a pair of fake ray bans and a fake piece of jewellery.
They will entertain you with a few pidgeon english e mails then disappear

I ordered in March2019. When I didn't receive in May, I contacted the company. They told me the package was in transit and provided a tracking number. In June, I contacted them again and they told me it had been delivered and to contact my local post office. My post office had no record of the tracking number provided. Contacted company who gave me another tracking number which was also not found by my local post office so I asked for a refund. They told me I would have to wait until they received the items back. Later received an email that my items were returned and that I can reship them for $6. I sent the receipt for the reshipping fee and they told me that it was actually $10... then later said it was actually $12. I refused to send any more money and demanded a refund of my purchase and the money I sent to reship. My order was $118. They told me they could only refund $90... then, that turned into $76. Needless to say that I never received any of the money back. Each time I contact them to follow up, they just apologize and tell me to please wait some more. Given the chain of events, I believe they are not planning to refund my money, but instead continue to give me the run around. I tried to dispute with paypal who rated in their favor because they provided some kind of proof that the item was delivered... LIES! I provided paypal with the email where they told me they would process my refund, and now that the dispute is closed, I cannot appeal to send them the email where they told me that they received the items back. I am disappointed with paypal and extremely angered with Popreal. I'm now going through my bank which I hope can help me. Its not fair that they just took my money and are getting away with scamming people!

If I could give negative stars I would! I ordered two dresses in January 2019. I received a notification that one was out of stock so I chose something different and have still not received it, it's now July. I have contacted them numerous times and all I get is "sorry it's taking so long we are doing our best". Well your best is clearly not good enough. I asked for a refund and they would not provide one. The one item I did receive I threw in the garbage. The quality and fabric is NOTHING like it looks or suggests on there website. This website is a total scam! I clearly learnt the hard way and I do plan on doing everything I can to shut this scamming website down! Please don't waste your time and money on there very poorly produced (if produced at all) products.