I think that every mom, before shopping, looks around the shops and checks what can be found in them. One of the many stores I visit is Popreal. I can always find wonderful clothes at low prices. Thanks to this I have a guarantee that my crib looks like a princess. I can not make a model from it. In the end, it's up to each of us that our kids do not lack anything. I would recommend!
For two and a half years, they promise to refund me after sending their clothes back. I have records of everything. Please report them, if you have trouble. They are stealing your money. Lied about the time frame to receive items, they were 5 months late. Promises to refund did not. Sending out emails, how sorry they are... Complete fraud. Poor quality and size are all wrong. They write their own 5-star reviews are themselves. They wrote. They take your money and hope you go away. It is a complete fraud operation. Do not\\buy... Beware. I will report them asap. If you need information. Contact me here so we all can report them for fraud and for felony.
So the first 2 pictures is what I ordered, the last 2 is what I got, I asked for a refund since the site says %100 guarantee money back. Here is the Iris(JH)
Aug 5,2020, 11:56 AM GMT+8
Dear
Thank you for your patience.
After checking the website that you purchased on, we found that the descriptions are indeed misleading. In this case, we would like to offer a 20% refund of the order, which is 7.77 USD as compensation, and you do not need to return the product. Is it acceptable for you?
Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.
If you have any questions, please feel free to contact us.
Best regards,
Iris
Customer Service Center:
If I could give negative stars I would! I ordered two dresses in January 2019. I received a notification that one was out of stock so I chose something different and have still not received it, it's now July. I have contacted them numerous times and all I get is "sorry it's taking so long we are doing our best". Well your best is clearly not good enough. I asked for a refund and they would not provide one. The one item I did receive I threw in the garbage. The quality and fabric is NOTHING like it looks or suggests on there website. This website is a total scam! I clearly learnt the hard way and I do plan on doing everything I can to shut this scamming website down! Please don't waste your time and money on there very poorly produced (if produced at all) products.
Please dnt buy from this shop, my order came incomplete, poor quality clothes designed carelessly and they gave me clothes for a 14 year old while I ordered for 3 months so please good people be warned they hv a poor service it's hard to even track ur order safe ur money n avoid regrets m speaking from experience
The clothes of this company do not look anything like the ones on the pic.
Baggy and out of shape.
They do not issue compensation and sending those clothes back to China is not worth the postage and there is absolutely no guarantee that they would even then refund the cost.
Don't waste your precious time with this company. I ordered mommy and me matching Christmas dresses for 2018. The wrong dresses were sent and one had a broken zipper. I immediately emailed the company and wanted pics of the wrong items. I had to send back the dresses and they refused to pay my shipping. Then they claimed they didn't receive the items. I had to sent fedex letter with a copy of the the man that actually signed for the package. They promised to pay me back with PayPal. They didn't. Months later I was like where js my money? They said I needed to and back the items. I went through the whole process twice. It's 2020 and I still haven't gotten my money back. They claim I will have it in a few days. This company is a scam. They have to be. ZERO STARS. -1000 stars. This place is the worst!
I have been trying to get a refund for months. They lie and they have terrible customer service. They keep emailing me saying they never received my package but yet i have confirmation it was delivered. After sending mutliple emails and screen shots they still are asking the same quetion over and over. UNREAL.
Dear customer,
Sorry we could not locate any order under your existing email address. Please send me ONE of the following info, i will check the order status for you.
1. Order number: Pxxxxxx You can log in your account on our website, and go to ""My Account"" at the upright corner of our website. Then you will see all your order details there.
2. transaction ID: 4SE6264083273123X (a series of 17 numbers and letters) or receipt number （16 number)
3. Email address you registered on our website
Your earliest reply would be highly appreciated.
Still waiting on my refund from feb. Only recieved one of two items. Just a conatant chase for my money. The dress i recieved was poor poor quality and not worth wearing. The emails are just automated rubbish im recieving about my refund. I want this company shut down!
They lie about time frame. It has been over 1 month and the status of my order says being prepared. I needed the clothes for pictures. There is no way to contact the company. The online submission does not go through because the "captcha" is wrong after many entries! I WISH I READ THE REVIEWS BEFORE ORDERING. Horrible! Never again!
I never received one of the items I purchased. After many emails and promises of a refund over a year later, I still don't have my item. I involved the BBB and they couldn't get a response from popreal at all. I will NEVER order from them again. My order was # P*******... I can't get any info to load as my proof of purchase.
"I also order some kid dress and paid on 0320 via paypal. But I still have nothing. I sent email for several times but popreal didn't send any meaningful response. The receipt number is 1244-8571-7053-7564.".
Dear Vicky,
We're so sorry for the inconvenience to you.
According to the information you offered we still couldn't locate your order. So could you please offer us your order ID or register email address or transaction ID from our website, so that we can help you asap?
Thank you.
Popreal
Good variety, plus cute outfits. Also getting free shipping. Lots of good sales. BUT. Order 2 months in advance for sale purchases. Customer service answers timely but they are RUDE and not helpful much.
Dont waste your time or your money. I ordered my daughter's dresses in February. One of which was supposed to be an Easter dress. It's now April 17th - nothing. I've contacted this company repeatedly- they keep telling me to be patient. And when I ask for a refund they tell me I can have store credit instead. They're thieves!
Dear customer,
Thanks for your review on us here.
We're so sorry for the inconvenience caused to you.
In order to help you soon, could you please offer us the order number or register email address to contact@popreal.com?
Thanks so much for your cooperation.
Popreal
I ordered at the beginning of the month, paid extra for really delivery. I still haven't received anything. They told me my package was on it's way a week ago and wanted me to delete my last review. This place is awful. Good luck people.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via contact@popreal.com.
Thank you
Popreal
I ordered dresses for my daughter and I over a month ago and still have not received them. They keep telling me my order has shipped but nothing has arrived. It is outrageous that two small items would take so long to arrive. Will never order from here again.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via contact@popreal.com.
Thank you
Popreal
I bought several clothing items at one time 4 weeks ago and have yet to see ANY of it. I was planning on my daughter wearing one of the outfits for our family pictures in a week but that isn't going to happen. I am very disappointed at how slow they are.
Trying to track my package and it's saying not found? Also tried contacting them about it two days ago and still no reply. Another thing is on their website it says they're in the U. K. but my package is somewhere in China. That's enough for me. Never again will I buy from this website.
All those too good to be true deals! Don't fall for it.
If you place an order, consider that money stolen from you by some scammers in Europe.
I spent about $100 plus international transaction fee I realized later on my card about a month ago.
I called the phone number on the website several times everyday and got voice messages.
That phone number on the website is to further convince you that you can talk to someone if you have questions but that is a lie. Your call will never be answered.
DO NOT BUY FROM Popreal.com! You'll be sorry if you do.
Those 5 STARTS reviews! Are all LIES. Trust me on this one
I ordered three outfits from this company 5-5-19 and paid for the 5 day shipping. I still haven't received the items and they are claiming it's on way and offering coupons to order additional items. I paid over $75 and they are also offering me $5 cash back but no items. When did that become fair and logical? And the response time is horrible too.
Overview
Popreal has a rating of 2 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popreal most frequently mention customer service, tracking number and credit card. Popreal ranks 295th among Kids Clothes sites.
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- Xian, SH, China
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Dear Annika M.
We do love to help you, but could you please provide us your
Order number? And the problem with your order to review@popreal.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!