Popreal reviews

I am still gushing over the cute baby tshirst i got for my nephew...they are so adorable...i really didnt have any issue with this order i made cos it was my first time and i didnt order much, just about 3 tshirts only....i hope i get to shop with them some other time.

I ordered a dress for an event and the site said it would arrive in 5 - 7 business days. 11 days later, they didn't even have the dress shipped yet. I completed the online form to cancel the order. They replied in an email asking me to be patient. I replied to the email and immediately received a Sender Failure Notice. There is no phone number listed on their customer service site. This is a horrible company to work with and would recommend that everyone spend their money on a reputable site.

I got introduced to this site by my friend and honestly i was skeptical of buying anything from them, all i did was go through the site and admire all they had... But my friend convinced me to just buy something from them just to be convinced and i did, and fortunately for me, it arrived yesterday just in time for valentine....i am totally enjoying my purchase

They dont even deserve a 1 star rating for their
horrible delivery part.still has given 1 star because there is no other option left to write a review.

Order # P451609
I had placed my order back in 11-19-18 with Popreal. I had purchase 1 toddler red dress, 1 little girls's red dress, 1 mom red dress, and 1 v-neck mom red dress. I needed these dresses for an important event in the first week of December. I didn't receive the dresses in time so I had to go and purchase another set of 4 red dresses for this occasion. I finally received the red toddler and red little girl's dresses a few days after Christmas and they were beautiful. I wrote back stating I still needed the other two mom dresses. I got a confirmation saying that they were in route. I receive the 1 mom red dress in January 11, 2019. The dress was poorly made and I wasn't happy with this product at all. We kept the dress because of the long wait and I did not want the hastle of resending/waiting. I sent another message stating we were still waiting on the last dress, the V-neck mom red dress. I received a message stating that it was processing in JFK and it's in transition dating 12-21-18. Wow, we certainly have a problem especially if it's still in transition since 12-21-18. I am certain that this will be the very last time that I order from Popreal. I have ordered many things from China but I have never had to wait this long to receive my products and poor quality with the once dress. I truly should have read some of these reviews before ordering. It would had saved me money and the headache!

Here's a copy of my correspondence with Popreal:

Hello,



I am trying to track my order online and I did not received
confirmation of a tracking number.
My order ID: P451609
My Receipt Number: 3184-2271-1206-9910
My order was placed on: November 19, 2018
My name is Monica
I would greatly appreciate it if someone could contact me in letting me know
the status of my order. If you would send me a tracking number I would be able
to track my order online.
Thank you,
Monica

The captcha I received from your company is CJlij.



AP

Anna from Popreal.com <service@popreal.com>

Sat 12/8/2018, 7:46 AM

Cabarrus County Schools - CAUTION: This email originated
from outside the organization. Do not click links or open attachments unless you
recognize the sender and know the content is safe! Dear customer, For your
order P451609, Thanks for your email.

Hey Anna!



Thank you so much for
responding to my email!! I was able to track my package with the tracking
number that you had sent me!

Thank you again for the
reassurance!



Order Number: P451609



Smiles,

Monica

Anna from Popreal.com <service@popreal.com>

Thu 12/13/2018, 9:17 PM

Cabarrus County Schools - CAUTION:

This email originated from
outside the organization. Do not click links or open attachments unless you
recognize the sender and know the content is safe!



Dear customer,



P451609



Thank you for your support and understanding.



If there is anything I can do to help, please just let me know, I
will try my best to help you.



Enjoy your lovely day.

Best regards,

Anna
Customer Service Team
www.popreal.com
Error! Filename not specified.

===========================================================================
popreal Resolution Center
In any case you are not satisfied with our customer support's response, you can
file a dispute by going to our Resolution Center:

Your case will be taken care of by our dispute management team in first
priority.

Error! Filename not specified.

MB

Monica

Sat 12/29/2018, 10:49 AM

Hello there Anna! Merry Christmas and Happy New Year's to
you! I am still waiting on the mom red dresses. Is there a tracking number for
these two items? I understand that it takes a while for some of the items to
arrive. However, it has been since 11/19/18

GP

gaynor.zhang from Popreal.com <service@popreal.com>

Mon 12/31/2018, 12:20 AM

Cabarrus County Schools - CAUTION: This email originated
from outside the organization. Do not click links or open attachments unless
you recognize the sender and know the content is safe! Dear customer, For your
order P451609, Thanks for your email. Hope you

MB

Monica

Fri 1/11, 1:31 PM

Hello Anna, I am still waiting on the rest of my order
P451609. I am still missing the red Mom dresses. I received the following
tracking information on 12-29-18. The tracking information here is no longer
accessible. I have receive partial order but I am still

CP

Cherry.ma from Popreal.com <service@popreal.com>

Fri 1/11, 10:28 PM

Cabarrus County Schools - CAUTION: This email originated
from outside the organization. Do not click links or open attachments unless
you recognize the sender and know the content is safe! Dear customer, For your
orderP451609 The tracking number is
301140422003

MB

Monica

Thu 2/7, 3:52 PM

Hello Anna! I am waiting on the last item that I ordered
back in November 19, 2018. My order number is P451609. I am still needing the
deep V-neck red (mom) dress. This is ridiculous! I had needed this dress back
in December for an event that I had planned

CP

Cici.Ge from Popreal.com <service@popreal.com>

Thu 2/7, 10:16 PM

Cabarrus County Schools - CAUTION: This email originated
from outside the organization. Do not click links or open attachments unless
you recognize the sender and know the content is safe! Dear customer, Glad to
serve you. Your order P451609 has been checked

Monica

To Whom It May Concern:



I am trying to track my
product with the tracking information that you just sent me on 2/7/19 for

P451609.



The tracking information
that you had previously sent me is dated for 12-21-2018. Is this
correct? If it is, we certainly have a problem. I should have already received
my products if it was processing in JFK and was in transit on 12-21-18.
I need some clarification as soon as possible. I understand maybe there
were delays last week due to you all having your Chinese New Year Celebration.




Thank you,

Monica



Dear customer,



For your order P451609,



Thanks for your email. Hope you are doing well today.



Your order has been checked and the items have already been
dispatched to you on 2018-11-30.



The tracking number is 61290980536713610297 and
you can track via https://www.fedex.com/en-us/home.html



If there is no tracking information, please track five days later
because it is slow for the carrier to update on the internet.



Since it is an international shipping from Hongkong, It will need
10-20 working days more for shipping on delivery.



The shipment for the remaining items red;mom-mwill be arranged when they are
ready for delivery and you do not need to pay any extra shipping fee.



Please wait patiently and hope you receive it early.



Have a wonderful day

Best regards,

Anna
Customer Service Team
www.popreal.com

===========================================================================
popreal Resolution Center
In any case you are not satisfied with our customer support's response, you can
file a dispute by going to our Resolution Center:

Your case will be taken care of by our dispute management team in first
priority.



Getting too much email from Anna from Popreal.com
<service@popreal.com>? You can unsubscribe

Monica

Hey Anna!



Thank you so much for
responding to my email!! I was able to track my package with the tracking
number that you had sent me!

Thank you again for the
reassurance!



Order Number: P451609



Smiles,

Monica

Anna from Popreal.com <service@popreal.com>

Thu 12/13/2018, 9:17 PM

Cabarrus County Schools - CAUTION:

This
email originated from outside the organization. Do not click links or open
attachments unless you recognize the sender and know the content is safe!



Dear customer,



P451609



Thank you for your support and understanding.



If there is anything I can do to help, please just let me know, I
will try my best to help you.



Enjoy your lovely day.

Best regards,

Anna
Customer Service Team
www.popreal.com

===========================================================================
popreal Resolution Center
In any case you are not satisfied with our customer support's response, you can
file a dispute by going to our Resolution Center:

Your case will be taken care of by our dispute management team in first
priority.

Monica

Hello there Anna!



Merry Christmas and Happy
New Year's to you!

I am still waiting on the
mom red dresses. Is there a tracking number for these two items? I
understand that it takes a while for some of the items to arrive.
However, it has been since 11/19/18 since I have ordered these items. It is going
on 2 months now. I have ordered items from China with other companies
before and it has not taken this long for me to receive my orders.

I would appreciate some
information or tracking number in regards to the items that I had ordered.



Order Number: P451609

Thank you,

Monica

GP

gaynor.zhang from Popreal.com <service@popreal.com>

Mon 12/31/2018, 12:20 AM

Cabarrus County Schools - CAUTION: This email originated from
outside the organization. Do not click links or open attachments unless you
recognize the sender and know the content is safe! Dear customer, For your
order P451609, Thanks for your email. Hope you

Monica

Hello Anna,



I am still waiting on the
rest of my order P451609. I am still missing the red Mom dresses. I
received the following tracking information on 12-29-18. The tracking
information here is no longer accessible. I have receive partial order but I am
still waiting on the rest of my order. Please respond with a new tracking
number for this order:



Thank you,

Monica

Dear customer,



For your order P451609,



Thanks for your email. Hope you are doing well today.

Your order has been checked and the item mom-mhave already been dispatched to
you on 2018-12-11.

The tracking number is 420280759374869903503384842243 and you can
track via http://track.4px.com/query/301140422003



Here is the latest shipping information:



2018-12-21 14:38JFK / In transit,
it's progressing through Post network 2018-12-19 08:52JFK / Released
from customs: customs cleared. 2018-12-15 19:49JFK / Shipment
arrived at airport of destination country



The item have already
been dispatched to you on 2018-12-28.

The tracking number is 420280759361269903503437161547 and you
can track via http://track.4px.com/query/301156584207



Here is the latest shipping information:



2018-12-31 08:42Baiyun,Guangzhou,China
/ Depart from facility to service provider.



If there is no tracking information, please track five days later
because it is slow for the carrier to update on the internet.



Since it is an international shipping from Hongkong, It will need
10-20 working days more for shipping on delivery.



Please wait patiently and hope you receive it early.



Have a wonderful day

CP

Cherry.ma from Popreal.com <service@popreal.com>

Fri 1/11, 10:28 PM

Cabarrus County Schools - CAUTION: This email originated from
outside the organization. Do not click links or open attachments unless you
recognize the sender and know the content is safe! Dear customer, For your
orderP451609 The tracking number is
301140422003

Monica

Hello Anna!



I am waiting on the last
item that I ordered back in November 18, 2018. My order number is
P451609. I am still needing the deep V-neck red (mom) dress. This
is ridiculous! I had needed this dress back in December for an event that
I had planned to wear it for. I have always ordered from China and I have
never had to wait this long to receive my shipment. I even had dresses
made to order from China and have never had to wait this long. This was my
first experience in ordering from Popreal. I need to hear back from
someone in this department.



Thank you,

Monica

CP

Cici.Ge from Popreal.com <service@popreal.com>

Thu 2/7, 10:16 PM

Cabarrus County Schools - CAUTION: This email originated from
outside the organization. Do not click links or open attachments unless you
recognize the sender and know the content is safe! Dear customer, Glad to serve
you. Your order P451609 has been checked



MB

MB

I accidentally ordered something and immediately asked to cancel my order. They tried to convince me to keep the order. I proceeded to say I didn't want it and after several emails back and forth they finally agreed to cancel my order. However, 3 months later and I still have not received a refund. I have been fighting with them for months and they continue to tell me I'm at top priority. I didn't even receive an order or return anything. I simply cancelled and still haven't gotten my money back. DONT ORDER!!!

I ordered mom and me dresses from this site in March of 2018, paid $70, never received my products or a refund. No one would ever contact me.

Great site. Love ordering from them ! I bought three times till now and I always recieved what I order. Shipping is not their best side, it takes some time but clothes is great and good guality!

It's my favorite store!
Third time I order and once again I am a satisfied customer. Delivery on time and quality clothes.
I recommend!

I got the best maternity dress. My happiness reached to the sky. lukalula offer super sale coupon code i have placed ordered and got $20 off thats great for me. :)

Arrived last week the dress that I ordered for my daughter, believe me she not only loved how she looks very well, besides the quality of the fabric is really good and perfect for these cold gods.
I am now considering buying one for myself.

Oii , de inicio eu estava com duvidas sobre o site, mas comprei lindas peças de roupas e amei de verdade! valeu a pena e chegou super rapido!

I recently got a black skater dress from popreal cos i just wanted to try them out and oh my i was not disappointed. Though delivery took too long. I recommend simple designs because that was what i purchased.

I took advantage of the latest discounts and I did a lot of shopping at affordable prices. I bought sweaters that arrived in a reasonable time of 25 days and are very comfortable and cute just like me I imagined.

I was bought a special dress on flash sale from Pop-real dress portal website. Dress color, fabric is so amazing and comfortable. We are look very cute when wear this dress. Last week we are goes to summer vacation party. Mom girl botanical prints matching dress is really awesome for both .Thanks Popreal

Hi! This is my 3rd order from this website. I ordered some stuff a week ago and I got the clothes today. I'm really happy with everything I got and I ordered $300 worth of clothes. The fabric is really nice and the clothes fits really good. All in all, I was pleasently suprised. Would recommened!

Good reviews are FAKE! Paid $60 never received anything! It's been almost 1 month that I ordered from "popreal.com" and still have not received order!! NEVER AGAIN!!!!!

Never send your items, give you a fake tracking number and lie about a refund for months. Utter trash company. PayPal won't refund since they gave a tracking number that was fake

After receiving Items very late,after emailing twice with no response in regards to my shipment, the items were very small, therefore I wanted to return them. Again, no responses to my emails until I found another contact email. This lady, Anna then suggested I just sell them to a friend because it would be cheaper than shipping the items back, or would give me a ten dollar refund on items I spent more than fifty dollars on. My post office gave me a price for shipping which was very reasonable and would at least allow me to recoup some of my money. Again, I'm still waiting to hear back from someone regarding a shipping address for returns. I've read on other reviews that these are all common problems, and I'm considering reporting them to the BBB If they do not provide me with a return address.

Pleased with the online shopping from popreal. I will suggest my friends tonshop from this siye.Thank you.

I am absolutely in love with this store. They have such adorable clothes for kids. The princess outfits are just what my niece loves and I have found the perfect store to keep getting her lovely dresses. I have looked at several stores to shop for my niece and my friends' kids but if I can recommend one is worth the money, it's Popreal!

I recently bought same dresses for me and my little girl. Pieces look the same as they are on pictures. Package arrived in two weeks. All in all I am satisfied.

Popreal is an online store with a large assortment of children's clothes. I bought here for my daughter dresses, suits and T-shirts. All clothes are of good quality, materials are soft to the touch, sizes correspond to the tables. Package arrived pretty quickly. The child is happy new clothes, I will order here again.