Rita A.

So the first 2 pictures is what I ordered, the last 2 is what I got, I asked for a refund since the site says %100 guarantee money back. Here is the Iris(JH)

Aug 5,2020, 11:56 AM GMT+8

Dear

Thank you for your patience.

After checking the website that you purchased on, we found that the descriptions are indeed misleading. In this case, we would like to offer a 20% refund of the order, which is 7.77 USD as compensation, and you do not need to return the product. Is it acceptable for you?

Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.

If you have any questions, please feel free to contact us.

Best regards,
Iris
Customer Service Center: