Popreal

Seriously dont waste your time or money with this company I saw some ad for 40% off and decided to buy some items for me and my daughter. First of all when I checked out it didnt apply the discount, my card was charged right away and I never received any type of communication stating that my order was received and how to track shipping status (first red flag) then when I finally did get an email weeks later with a tracking number it didnt go to anywhere you could actually status where it was. I placed my order on April 19th and finally got a package on May 21 only to be disappointed that it was not even half of the items I had ordered only a dress for my daughter and the daughter outfit of a mommy and me set, I got the mommy dress a few weeks later the quantity of these items was ok but definitely not worth the money. I received another package on June 11th with some matching swimsuit sets for me and my daughter and the quality of these were just laughable they are so bad, very thin material and poorly stiched and fit kinda funny. The final items I still have yet to receive and got an email from the company in very poor English stating that the other items were out of stock (why does the website let me buy items they dont have and notify me 2 months later-scam) and asking me to choose items to replace them I emailed back and said I was not interested in getting anything else as it has taken too long and asked them to refund me for the items they replied offering a $25 coupon for their site and said refund are too complicated to process so a coupon will be easier for me I replied that was not acceptable and I would like a refund even if it will be complicated for them and now they have completely stopped responding to me. Again dont waste your time or money with this company you can get far better quality for around the same price elsewhere

This is a follow up to my earlier review (below) on Popreal.
After i posted my first review, POPreal all of sudden became very responsive, i was even told i now can send my order back within US since suddenly they have a US factory.
Here my hopes went high and i thought finally good customer service would come through... oh well, it didn't.
I was offered the following deal:
Take down my negative review for 60% refund.
I followed up asking to explain to me the logic of Popreal keeping 40% of my money, when they sent me something of very low quality, not wearable for me or my daughter, and something that looks different from what i ordered, but i never got a response.
POPreal, STOP HUSTLING YOUR CUSTOMERS! FOLKS BEWARE!

What a DREADFUL experience! These guys are doing false advertisement and are absolutely horrible with customer service. I ordered what looked like a set of beautiful dresses for me and my daughter, what i got was a very poorly made, completely transparent piece of a super cheap cloth, that is very unpleasant to touch. When i reached out and asked for the refund, i've been told that i can get 20% discount on my next order ("perfect" logic here, since yes, placing another order is exactly what upset customer would like to do) or i can get my refund after i send the package back at my own expense (35$ shipping, the order was 50$, why do i have to lose my money when i feel like i've just been hustled...? Not sure). I've tried to contact manager many many times, but was ignored every time. Customer service representative Alina wasn't helpful at all by letting me know "that since these are summer dresses, it's normal for the material to be transaparent"( i'm a mom of 2 kids, and strolling in a see through dress around the neighborhood doesnt seem very appealing to me, dresses did not look see through on the picture when i was ordering) and then choosing (what it seems to be) this strategy - "if i don't address the customer's questions, then they will naturally disappear". Overall super disappointing experience, shame on facebook for advertising such untrustworthy companies, that make awful products but still think you should pay for those. FAILURE

They owe me 30 dollars. I've been waiting for more than a month to get my money back. Too unfair and unprofessional, deceitful traders. See for yourself! Here is part of the correspondence:
Sandy <*******@popreal.com> May 31 at 4:25 AM
To
*******@yahoo.com
Message body
Dear customer,

We are sincerely sorry for the inconvenience to you.
We have cancelled the order for you and applied for a refund. We have some process to go for issuing a refund, which will take some time.

15-25 days is just a normal processing time for us, but sometimes we also deal with the refund soon.

Sincerely looking forward to count on your comprehension. You can also not reply to this email! We will notify you once the refund arrives.

Best regards,

Sandy
Customer Service Team
www.popreal.com
Julia <*******@popreal.com> Jun 17 at 10:41 AM
To
*******@yahoo.com
Message body

Dear customer,

Sorry for the long time you have been waiting.

Since there is something wrong with our financial system these days, the refund can't be completed temporarily. Our financial department will issue all refunds together at the

End of June.

I feel so sorry for this situation. Could you mind waiting for more days? But I can be sure we never scam anyone and surely refund you finally.

Hope you could kindly forgive me and give one more chance to be of service at you.

Best regards,

Julia

Customer Service Team
www.popreal.com
Julia <*******@popreal.com> Jul 3 at 9:13 AM
To
*******@yahoo.com
Message body

Dear customer

Sincerely sorry for the inconvenience and delay.
I have consulted the related department and I will let them to process your refund quickly.
Thank for your time and patience.

Best regards,

Julia
Customer Service Team
www.popreal.com
Julia <*******@popreal.com> Today at 11:01 AM
To
*******@yahoo.com
Message body
Dear customer,

Sorry for the long time you have been waiting.

Since there is something wrong with our financial system these days, the refund can't be completed temporarily. Our financial department will issue all refunds together at the

End of July.

I feel so sorry for this situation. Could you mind waiting for more days? But I can be sure we never scam anyone and surely refund you finally.

Hope you could kindly forgive me and give one more chance to be of service at you.

Best regards,

Julia
Customer Service Team
www.popreal.com

Same thing as ALL the other 1 star reviews. Ordered on April 16th for my wife's birthday on the 29th, said 5-12 business shipping days to receive order. After day 15 I emailed them due to having no other form of contact and received a email 2 days later stating that it will take an additional 20 days to ship my order because it's coming from Hong kong. Don't they all come from there and u didn't know it? But they said they already shipped half my order ( I ordered 8 matching mommy daughter items) well 2 days after that email they emailed me a said we are sold out of the item u ordered 22 days ago so go back to the site and pick out a replacement item. Well once I did that they just tried to charge me full price for the replacement items without removing the money they already took from me. I asked for tracking numbers
(as they now say they are sending 2 packages) but both tracking numbers are fake and the website to enter the numbers doesn't even work. It's been 30+ days without any customer service responce or packages. I see on these reviews that they will respond with " please provide your transaction info with payment info and we will help you out" well my I fo they sent me is fake and doesn't work so $#*! me I guess! I'm out $87 from this SCAM OF A COMPANY! SCAM SCAM SCAM SCAM SCAM!

Plus I'm sitting here 20 days past my wife's birthday and a day past mother's day with nothing to show but a $87 dollar debit to my bank account. Wife's pissed I'm pissed this company could care less about its customers. Go ahead and respond Sandy from popreal because we all know the only thing REAL about this company is the SCAM!

Please do not buy anything from this company, they are scammers, they will take your money and play you around.

I bought several items for my child 2 months ago and so far I have received only one item. The only dress I received ONE MONTH AFTER purchase date doesnt fit my child, I bought a dress for a 4-5 years old and the dress fits a 1-2 years old (I checked their size chart before making the purchase).
Now I am requesting. My money back via PayPal and they want me to SHIP THE DRESS BACK TO CHINA, but I dont know the address to ship it back to China.
I have been emailing Popreal asking for their address I also asked them to email me an invoice stating a breakdown of prices and picotares of every single item bought and I didnt get a reply.
May be cheaper to keep that $#*! an Chuck It in the BIN and loose a tenner and get what is left to be refunded wired back to me instead of shipping that $#*! back to China.
By the way, Popreal wipped out the order I made and paid for, I cant see what I bought on my Popreal account, the only receip I have is the one PayPal emailed me.
Terrible customer services, scammers, terrible fabric quality.
SCAMMERS!

Ho ordinato da questo sito a febbraio, lasciandomi attrarre da un sito davvero carino e per certi versi anche originale. Ho aspettatto 6 settimane per la consegna della merce, e per scoprire che:
1. L'ordine era incompleto, di 21 pezzi ordinati ne mancavano ben 3
2. Dei pezzi arrivati in ritardo (perchè dovevano passare il controllo di qualità, come detto dall' assitenza), ben 3 erano fallati. Ho mandato le foto con i buchi e le orribili imperfezioni dei vestiti e mi hanno risposto che gli dispiaceva e che m' avrebbero corrisposto 12 di sconto per il successivo acquisto. Peccato che il valore della merce fallata corrispondesse a 60, da aggiungere i 37 di quella mai arrivata che ho atteso per 4 mesi.
Io acquisto molto spesso online, ma una fregatura tanto grande non m era mai successa in 12 anni di shopping online. Molto delusa, procederò anche per vie legali per evitare che altre persone vengano truffate e per la restituzione di quanto inutilmente corrisposto.

Tengo una niña pequeña y desde que conoci esta tienda online, estoy encantada ya que podemos ir vestidas iguales y los precios son geniales. Ya he realizado varios pedidos y llegan súper rápido cuando tengo alguna duda me la resuelven enseguida con respecto a las tallas, la ropa tiene un diseño que me encanta a unos precios geniales. A parte le he comprado mucha ropa a mi niña, recomiendo esta tienda online la relación calidad precio es estupenda.