Popreal

First I would like to say for the prices and quality of the product you purchase are pretty great. If you are not satisfied or the item was not what you wanted, be aware of the return system. As I came to write a review I noticed there were lots of similar stories on here. I ordered several items from the Mommy and Me section to which I returned it all. Sizes were off and I ordered a matching heart sweater for myself and my daughter to which I received one heart and one star shirt. I returned all of the items on 6/19/18 as instructed and I even emailed a copy of the return label and tracking number. I received an email the next day 6/20/18 that stated a 25-30 day return processing time. I sent a follow up email on 7/5/18 to be sure they received the items. 7/8/18 I get a response with no answer, just stating don't worry ill get my refund. 7/24/18 I email again stating I have yet to get my refund. 7/25/18 a reply stating that it will be complete in 7-12 working days. 8/4/18 I send another email that I have not received my refund. 8/6/18 a response asking that I wait another 12 days. 8/9/18 I respond and am just a tad bit frustrated at this point. 8/11/18 I hear back from them that they have updated my account to emergency status and I will have to wait another 14-18 days. 8/11/18 I reply back, knowing that my items were received on 6/22/18 due to the tracking number. 8/12/18 I get a response asking for the SKU of the items I returned. 8/12/18 I respond again with the tracking and skipping info. 8/13/18 I get a response asking to wait 10-15 more days. A few more emails have been sent since then with no answers at all. I totally understand returning items takes a while, but this is RIDICULOUS! I am a Divorced mom with 3 children and spent almost $100! Please beware if you are not happy with your items that you my never get your money back. My advice is to order one item to see how you like it. As of today, still no answers or Refund!

I placed my order on May 8th. They claim that youll receive your order in 20 days. The last website update I have is that the order was still processing on May 25th. Meaning: It hadnt even shipped yet. I contacted customer service 3 times. The first time I never even heard back. The second time I wrote them was on May 30th. I told them that if I dont receive my order in 10 days then I would like them to refund my money. I got a response back from Sandy in customer service asking me to be patient. She said it would get sent out ASAP and theyd send it priority shipping. It still shows it as not even being shipped out yet. So I wrote them again demanding a refund and 48 hours later she wrote me again and said that its already been shipped out. Asking me, once again, to be patient because it will take 15-20 working days to reach me. So, apparently it takes PopReal over a month to even ship something out. Buyer beware. They dont do what you ask them to and they dont even do what they say they will. Horrible company!

Order number P*******

I made the order on 2019-02-24 and I still did not receive all my order until now. The representative sent me a couple out of stock notifications. I wanted the refund but since the credit card that I used to pay for the order get replaced with new numbers, the Popreal representative said they can't refund to my new card. I ask them for cash refund and they ignore my request. It is fine then. To accommodate with them, I had to keep the replacement ( I don't even like the items) every time they sent the out of stock notification. Every time you make the replacement, you have to pay extra if the replacement is more expensive ( even $1 extra). Since I don't want to pay any extra for the item that I don't even like and this is not even my fault that they can't complete the order, I have to get the replaced item that less value than the one I pay for. After several times of replacement, I thought that they should be able to deliver all the items. I also double check with them about the replacement items and the missing items for my order to make sure that I don't have to waste my time to keep email them and do the replacements over and over again. Most of the time the store representative do not answer my questions. The representative tell me to wait patiently so I wait...

Guess what... more than three months later, I got another out of stock notifications. Over all, I got > 3 out of stock notifications for one order. This is unacceptable. This time they even ignore the email that I sent them. I don't know if they will send me the replace items or they just take my money and ignore my order. They still owe me over $50 U.S. At this point, I may just call the bank that I pay with and tell them about the situation to see if they can report this transaction as fraud or how deal with this business. I don't mind to lose $50 but I feel cheated... It's ok to make mistake in business but the matter is how to deal with it. Popreal definitely did not want to deal with their mistake.

Im not sure if the customer service team does not understand me or if they are just playing dumb in order to not have to reimburse me for an order they took so long to deliver. I now have no use for it and it doesn't even look like the photo they display on their website. In short, I will not be ordering from them again and they have aggravated me to the extent that I will be reporting them to Trading standards now.
I ordered a top for halloween that I could wear while I am pregnant. I ordered this item a month in advance on the 29th September as their delivery time states 2 to 3 weeks, this would ensure I have a week extra for any delays.
I then chased the delivery a week before halloween and clearly stated to them that if the item was not with my by the 30th October I would have no use for it any longer and it would need to be refunded. I kept getting asked to wait for the item.
Halloween came and went and still no item.
After a few arguments with Alina in customer services and constantly being offered discount vouchers and asked to wait for the item I no longer needed. They agreed to a refund.
A few days after this I received another email saying they had found my parcel lost in the post and it will be arriving with me soon. So no refund and still waiting for a top I can no longer wear. The top arrived. No sparkles like the advertised photo and still they keep ignoring my request to return the item for a refund as they missed their deadline and I have now paid for a top I can not wear. To make this even worse, every time they ignore my request and reply with "I am sorry for this" they offer me less and less of a discount voucher.

Their customer service is horrific and all of this over $18 instead of admitting to their faults and refunding me for the inconvenience they caused by delivering my item late!

I will be looking to take this further out of principle for their disgusting customer service.

I ordered two matching Minnie Mouse sets for my daughters as we are headed to Disney on Sept 8th. I placed my order on June 4th and just received it on July 27th nearly 2 months later. I could have dealt with the late arrival as there is still plenty of time before our trip; however, I only received one of the items that I ordered and instead of the matching outfit in the size I ordered I was shipped something that was completely different than what I ordered and in the wrong size. Since clearly this is not my error I expected the company would apologize for the inconvenience and want to rectify the situation as soon as possible in an effort to keep me as a customer. Instead of offering to ship me the item that I ordered and paid for they told me that I would have to ship the item that they sent that was incorrect and I would have to absorb the cost myself for the shipping and once they receive the item they will credit my Mastercard with the refund or I could reorder the item again and they would give me $10 off the cost of reordering the set(remember I already paid for my item and didn't receive what I ordered). I'm sorry but what Popreal should do is tell me to keep the item they sent in error as a courtesy for the inconvenience or at the very least send me a shipping label and send me the Minnie mouse set that I actually ordered and paid for with rush shipping so that it arrives in time for my trip. This was not my error it was your error so why should I have to pay anything extra? This was the first time and now the last time that I will order from this site. If you want to use a website that has super cute clothing at a great price that is still of quality and has a great customer service policy then look no further than Wish.com. I won't be using Popreal ever again and I will gladly share my negative experience all over my social media accounts. Julia was the customer service rep that left much to be desired.

For anyone thinking about ordering through Popreal, DO NOT. It's been nothing but issues from the beginning! I ordered my son 3 pairs of shoes, shipping states that it will take 4-7 days for processing and 4-7 days for shipping. With that being said, I ordered these shoes on July 8th, I have been in contact with them via email since July 18th because the tracking was not updated since. I have been very patient with this company until about a month ago, track was still not updated and I have asked for a refund for the 2 pairs of shoes I haven't received. In one email the lady (Alice) states that they must have been lost in the shipping process. There for I ask for my refund and I no longer want the shoes, due to my son growing like a wild weed. She states that she could do the refund and then later emails me again saying they will reship them, I tell her I do not want the shoes I want my refund it has been over two months. I also ask for someone higher to contact me to help me solve this issue since I'm getting no where's with this lady. I am then told by (Alina) that they were not lost and will be here shortly, I then receive and email stating they are sorry for the inconvenience and I will be getting them shortly, upon checking the tracking of the shoes that I have made known I no longer want, THEY HAVE RESHIPPED BOTH SHOES, that I clearly have asked for a refund for!

I had repeatedly asked for information on my order since I never got most of my order (over half at the time) and I was ignored until I started asking for my money. I would get emails here and there in the last 2 months, but that was to state they couldn't refund me until I closed my case. Which paypal informed me was popreal trying to get me to close it so that they wouldn't be able to get my money back from them through paypal.

I received an email shortly after their response to my review claiming they don't know who I was or order number (somehow they managed to find me, who would have thought) telling me at first they would be willing to provide me a refund within 10-15 days. I responded with "So I should be expecting my refund within 10-15 days correct"

Their response...

And I quote...

"My apologies first! I don't know how to explain to you. Sorry!... To be honest our refund system is really so slow but i can sure we never scam anyone and refund you finally. I promise! If you still have not get your refund you can solve it by your own method and i wont prevent you. Thanks! ;)"

So, apparently what I'm gathering from this is... We told you 10-15 days less than 24hrs ago, buuuuuuut never mind... I'm sorry, if we cant give you a refund, you figure that out! What's so hard about just giving me my money back? You had no issues accepting it?... just give it back...

Don't do business with this company... especially if they add winky faces to their emails telling you that if they can't give you your money back, figure it out yourself... seriously popreal?...

I spent $145 on 2 orders in which were terrible... out of the 25-30 items I purchased, 2 of the items I actually liked... and even they had flaws... Just don't... save yourself the hassle...