Detailed Rating Summary
Don't waste your money! This site is FRAUDULENT. Provide customers with the WRONG "standard measurements" and REFUSE to refund when the items do not fit. I bought a dress of about $210 for an upcoming wedding that I will be attending. I ordered my regular size 4 and I could not zip it up for the life of me! The dress is made up of the cheapest quality material in the freaking planet, very rough to the touch and not comfortable trying it on and it looked not as beautiful as it was in the picture. I contacted customer service within the 7 days as they stated to request for a return. THEIR CUSTOMER SERVICE IS A JOKE. They were quick to respond though I'd give them that. The first person responded to me asked me for pictures for proof. Who the hell does that?? But sure, no big deal, I responded with pictures clearly showed that the dress was too small. Another respond I got was from someone named Ada Wang and she sounds ignorant and very rude. I swear they must copy and paste their responses because they offered me the same thing as other bad reviews! Told me to bring it to get tailored and they'll issue a 10% of the dress cost for it, equivalent to $20, WHICH IS A JOKE because getting it fixed would cost me $150 more! I'm not gonna waste anymore money on this piece of crap dress! She also told me to "gift it to a friend" or "resell it on an online website" are you kidding me?!?! Whey don't YOU take back the dress and YOU gift it to your friend, or YOU can resell it!! It is so frustrating communicating with them because they don't provide a phone number and everything is through emailing. I've been emailing back and forth with this Ada person so see weak days now with NO PROGRESS. WHATS THE POINT OF ASKING FOR PICTURES FOR PROOF WHEN YOURE GONNA REFUSE ME MY REFUND ANYWAY?? ALL THIS "WE CARE ABOUT THE SATISFACTION OF OUR CUSTOMERS" BULLSH*T IS ALL FAKE! I AM A VERY UNSATISFIED CUSTOMER. Their customer service is fake as well since it doesn't get anything resolved. Jjshouse is a place full of LIARS and THIEVES who will take your money and NEVER EVER give it back! DONT WASTE YOUR TIME AND MONEY PEOPLE!!!! IM ONLY BUYING STUFF FROM LEGIT US WEBSITES FROM NOW ON.
This company only cares about sales, not customer satisfaction. The $150 dress I purchased did not fit, I measured myself prior to ordering according to their measurements. I asked to return the dress to order another one THROUGH THEIR COMPANY!!! And they still refused. Told me that I could get it altered or they would give me a 20% coupon for another dress. Are you kidding me?! I will never order another dress from their company they can shove that up their a**!!!! Do yourself a favor and find another business to support, one who cares about the customer as much as they care about profit if not more. JJshouse is a scam.
Online chat worked great and rep answered all of my questions and helped with the measurements and advice for what to put in the "comments" box. Dress is so beautiful and fits perfectly, which is amazing as I'm short and fat, and sent in measurements because the pre-cut sizes wouldn't work. I'm so happy and thrilled (because I had my doubts about doing the whole thing online) and will definitely order from JJs again. Thank you so much!!!
I have to say after a very nervous wait for my order which arrived the day before my daughters prom (which is the only thing I could fault this company on it should of arrived the week before) the dress was absolutely spot on. We paid for the tailored fit and it fit perfectly, she looked and felt beautiful in it.
We were charged an extra £32 shipping fee from courier and had to pay it to get the dress, however, I contacted JJsHouse and they promptly refunded that payment. So I would definitely recommend this company after a hesitant start!!
The evening dress was exactly as the photo accept too large. JJ's responded promptly to my concerns and reimbursed me most of the cost of alterations, involving taking in both side seams 2.5cm. I have been very impressed with the quality and comfort of the gown and most importantly with the positive responses to problems. This is the real test of a business and JJs have done very well. Many thanks.
Tip for consumers: It is refreshing dealing with a company that delivers to your expectation and professionally deals with any issues or concerns.Ask Christine about JJsHouse
I ordered a dress online for the first time ever, and after reading a few reviews on this website, I was a little suspicious. However, I decided to go through with it and order a ball gown for my last year at high school. The chat option allows you to talk to one of their professionals, and I asked for real-life pictures of the dresses I was considering. This was such a great idea, as the dress I originally wanted kinda looked completely different from the real life pictures, and the second dress I had decided on looked perfect, as I was able to look at all the colours properly. This made me change my decision, and I ordered it in the generic sizes (which was the perfect fit), and the lady even sent it earlier because my ball was so soon!
I absolutely love the dress. There are so many layers to it, and it fits like a glove. The only concern is that it was a little scratchy bu the fabric held all night and it still hasn't changed from the day I bought it, even after a whole night of dancing. The customer service was amazing and I received so many compliments that night. 10/10 would recommend to everyone.
I have purchased three gowns from JJsHouse. The first and third were made to my measurements for very little extra cost. The second one was bought according to the size chart. I didn't notice that only one measurement in the size chart was in accordance with mine. It didn't fit. JJsHouse policy does not accept returns if the size of the dress you ordered doesn't fit. However, they did return a partial payment. Now I know to order the dresses to be made according to my measurements. The gowns are gorgeous and very well made. The styles to choose from makes it easy to find what I wanted. The prices for the gowns was excellent. I will definitely buy again, but only using my measurements.
The dress arrived well within the specified time, it fitted beautifully (m). I am a true medium size and this dress was beautiful! I felt confident wearing it and as I was the officiant on the day in front of 140 guests, it was really important to look and feel confident in my outfit. I will be shopping here again for sure!
I ordered my wedding dress from JJ's and I received it last night...which is several days earlier than originally quoted by JJ's. It came in a small box which made me really nervous about what I was going to find inside. There was no way a wedding dress could fit in that box! I opened the box to find a very neatly and professionally folded garment inside a large plastic sealed bag. I took the dress out and unfolded it still nervous about what I was going to get. The dress was inside out which I thought was a great move by JJ's. I turned it right side out and found the exact dress I ordered. The dress looks identical to the dress on the website. The quality of the dress seems very good. I did order the dress 2 sizes larger than my normal size because I am small but curvy which always causes me problems when buying clothes. I didn't want to take any chances on it not fitting and having to deal with the refund process which from what I've read seems a little difficult. The dress fit me perfectly in the hips but it's a little big in other areas...which is normal for me. I will have to have it altered in some areas but it will be minimal. Wedding dresses usually have to be altered anyway so it's not a big deal for me. I have no complaints at all about my purchase from JJ's but I would suggest when ordering that you get your dress a little bigger than your normal size, especially if you have curves!
I ordered a beautiful mother of the bride dress. Came in early-great! I ordered a size above my normal dress size and the dress was wayyy too small. I know my size. The zipper is also very faulty. Hard to get it up and down, and they didn't even address this issue when I was trying to get a refund. Zipper was constantly getting stuck both up and down, very defective. The most I could get them to agree to was a 35% refund for the dress even though it had a defective zipper and was too small and not fixable. I was only offered 35% refund and that was fer several emails. No telling how long refund will take. To my surprise my money was refunded very quickly. Also, after further emails, they agreed to a full refund which they very quickly sent to my account. Shipping was very expensive but they have promised me a partial refund on that.
Tip for consumers: This is an update to my previous review. JJs House has now agreed to allow me to return the dress and refund my money. I am very appreciative of this. Their dresses are beautiful, however this one just wasn't meant to be for me. Thank you JJs House!Ask Marsha about JJsHouse
I was really nervous to order from this website because I was unaware my purchase would be shipped from Hong Kong, I found out after I placed my order because my bank called me about it! I bought a prom dress on 4/27 and hoped it would come before my prom on 5/20; I also picked the color from the picture and was worried about that too! But I asked them a couple questions and they responded right away and the dress came really fast, shipped in three days! The dress is only a little darker than the picture online, and for ordering a regular size 4 it fits very well, the beading is gorgeous and everything is of nice material. I have to say that I would definitely order from here again, it was a nice experience.
I ordered my custom made dress one April 23rd and received May 02 (prom is May 14) I ordered my dress in pearl pink and the color is beautiful, and the dress looks exactly like the picture! It's made of very nice material and fits perfectly! I was so hesitant to order from this site but I had a great experience, thank you jjshouse!
I received the dress I ordered opened the box and pulled it out. Something immediately caught my eye the dress had two small stains on the front and two on the back by the zipper. I emailed the company and this is the response I got. "We apologize for the stain. But judging from the picture it is an ordinary stain and can be removed easily. Just soak the polluted part in the water with detergant and leave it for a while. Gently brush the stain through hand washing. No dry cleaning is needed." This company thinks it's ok to have stains on your new wedding dress. They are now accepting my return and I would like to add the dress was pretty and well made I was just upset that it had the stains. Someone probably stick their finger while sewing the dress and didn't realize it got on the dress. I would recommend they check over the dresses before sending them out.
I was hesitant about ordering from this company since they are based out of Hong Kong. I have shopped online many times and have always steered clear of out of country businesses. I was looking for a formal dress for my 14 year old daughter, she fell in love with one on the JJ's House website. It wasn't until after she found this dress that I discovered the company was out of country. I read several the reviews from different sites and decided to take a chance. I am so glad I did! On April 12, 2016 we placed our order, praying the whole time as I was typing in my debit card information that it wasn't a fluke and the dress would look like the picture on the site. I love the idea of the custom made dress. The website was very user friendly, and customer service was very helpful and responded to an email I sent them within 13 hours. (There was no problem, I sent an email to make sure we were on track and the dress would be shipped according to what the order confirmation stated - and it was). I received a shipping notification email on April 20, 2016 and the dress arrived to my front porch right after lunch on April 22, 2016. The dress is absolutely beautiful and looked just like the picture and the measurements were just as I submitted. I was/am completely satisfied with this company and my order. I would definitely purchase from them again!
I bought a dress from these guys that looked stunning in the pictures. They had a huge selection which was great, so that I could select a style that suited my body type. I picked my UK size, and off we went. It arrived just at the end of the window they had estimated, from China. The dress was of poor quality, sequins and lace looked and felt so cheap (couldn't see these in the pictures), and it was so small I couldn't get into it, so I was not prepared to send a photo as I would be half-starkers in it, although this is a requirement for a refund. It took several messages before they would authorise a refund and when they finally did, I had a week to have it returned to an address in Manchester, or they said they held the right to refuse a refund if it was returned to them by any later than 7 days. I sent it immediately, tracked (definitely do this!!), and a week later I still hadn't had my refund, which should have happened instantaneously as I paid with PayPal (not PayPal credit card). They said they had checked with the logistics department and that my dress had not been received!!! They asked what postal service I had used, and if I had a tracking number, which confirmed to them, and they had received it a week before. Had I not had a tracking number they would have denied all knowledge of receiving it back, so please ensure you do this if you do bother with them. They then proceeded to tell me they were 'processing' my refund and they would send an email to confirm when it had been done. A day later I was fed up, and told them if I had not received the refund by the end of that day, I would take it up with PayPal. Surprise surprise I hadn't, so I requested a refund via PayPal. That worked! Got my money back, but no postage, despite them sending the wrong dress size (postage is £17, as well as First class tracked to return it). I opted instead for a wedding dress from Debenhams and the quality is 10 times better for only twice the price, and returns are hassle-free. You know what they say, buy cheap, buy twice. Sorry JJ's house, but you need to improve your quality, sizing issues, and customer service.
Ps. Do not give them you mobile number. Within a few days of requesting the refund I received the following text message from an unknown email: "Hi hope you're both well. I saw this and thought of you for ideas for the wedding" followed by a random hyperlink which looked like nothing to do with weddings in the title. I didn't click it, but JJ's house are the only folk I've given that mobile number to, about my wedding.
Update as at 29th April 2016:
jjsHouse customer services have been in touch with me on several occasions since the publishing of this review. They have tried their best to resolve matters, and resolving matters means:
- issuing me with a refund for the £17 postage, and the £3.90 postage I paid to return it to them.
However, the refund of my postage will only occur if I remove this review, and replace it with a 5-star review. Unfortunately, I have a strong sense of what is right and wrong, and this feels wrong and I will therefore not be removing this review but will say that their post-review customer service has been very attentive. Emily in particular has been very polite and proactive, however it is simply not in my nature to behave this way (removing a fair review and replacing with a 5-star review) to my fellow ladies. The last thing any girl needs is this additional stress and hassle this could cause when organising her wedding, especially the potential waste of money, the deceipt around non-receipt of dress to return address, the slow despatch after payment, the ill-fitting poor quality dress, I could go on.
If JJHouse send me a refund for the postage any way, as a gesture of good will, I will of course update this review. I have added one extra star, but still 2/5.
Update as at 5 May:
JJ'sHouse have now refunded me the original cost they charged me for delivery of the dress I bought from them from China. £17. It's appreciated thank you. I was not expecting that, as I said I would not be removing this fair and accurate review in any case, only that I would update it, as I am doing here.
I had a good experience with this company. Very helpful when I had an issue, I put in the wrong address. It was a big mess, but it is resolved now. As a result, I have an extra dress. Because of my mistake I am stuck with this extra dress, as their return policy is very strict and will only refund in the case of a mistake on their part. If you're like me, and ended up with an extra dress, or ended up with a dress that is too small, its on you.
When you order you have the option to get a custom size. These are made accurately to what size you put in (as confirmed by my tailor), so if you think you are a 31 waist but are actually a 32, its on you. Refunds are not an option but they do make the dresses with adjustments in mind. (They put in extra fabric because I imagine this happens a lot) As it turns out I do need to make adjustments on the dress, its just the reality of ordering online.
If you want a place that does easy no questions asked returns, you may want to look elsewhere. If you are careful and are okay with the risk of possibly getting alterations, then this is a great, inexpensive option! There is a lot of variety and the prices are great. I also want to mention that the customer service is not going to be fast, as these folks are located in China, so they will respond to requests in the middle of the night. They were very helpful and courteous however. If you order from them, learn from me and many others, measure twice, order once, and double check the address!
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About JJsHouse (from the business)
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