HairSistersReviews 169

The color of the hairpieces I ordered were not to my liking. The refund and exchange policy for this vendor indicates that an email should be sent requesting the return or exchange and you will be notified whether it will be allowed. I emailed them six weeks ago about an exchange and still have not received a response. That will be the last time I place an order with this company!

I have been a customer for over 6 years and the wigs were horrible with thin hair and some came frizzy. They have changed ownership and I will no longer give them my business. Plus now you have to pay to return and there are restocking fees so won't receive full refund plus you are out of money for return charges.

Got the item I ordered, shipping time was a little slow compared to other US sites, but not that bad. The prices are good and the customer service was a bit slow, but they answered me within a couple of days. I see a lot of negative reviews, but in my case, it wasn't a bad experience. I may have got lucky, but I would order again as long as it isn't too pricey because of all the bad experiences that customers have with the company.

I was excited when I saw all the selections of hair on this site, but I placed an order and paid additional to receive my order faster. I specifically ordered a item that said ( in stock). When I received confirmation of order it suddenly was no longer in stock. Sent a email and received no response. When I contacted my bank to cancel all of a sudden they were able to contact me and cancel order. They stated Covid as the reason but what does that have to do with responding back. I understand about my order but why ignore the customer. I'd rather pay more somewhere else and receive good customer service.

This wig is terribly made. The price is 79.99 and you would think it would have been made better. I have brought less expensive wigs from Hair Sisters and the quality was better. In the parts that you can create in the lace front area, the hair is so thin that it looks like they forgot to add hair there. After the first 3 days the hair had pieces that came off of the wig and stictches showed through. I have never had such a terrible wig quality. DO NOT BUY THIS WIG IT IS A DISAPPOINTMENT AND NOT WORTH THE MONEY
I will never buy a VIVICA FOX wig again. I will continue to stick to Bobby Boss
DISAPPOINTED!

I ordered a wig from hair sisters. Paid through my amazon credit. The only notification I have is from amazon stating that hair sisters have their payment. 3 days now I have NOT heard anything from hairsisters. I logged in to their website. I can not find any information about my order. I have emailed them twice, no response. The number they use with amazon is not in service. This is my 3rd attempt and last to do business with hair sisters. They are aweful.

I wish I would have read the recent reviews about them. I purchased years ago from them and didn't have an issue back then. I just made a purchase on 4/15/2020 only because it said same day shipping. No email traffic or tracking number until I sent them an email yesterday about my purchase. I received an UPS tracking number today by email and it said that It was supposed to be delivered yesterday 4/22/2020. My brother is a manager at UPS so I just had him track it. Can u believe he said it's still sitting in Chicago. I'm pissed. I'm about to tell all of my sisters(friends) who do hair and who order hair to bypass hairsisters.com

I ordered a wig on 3/24/2020 and it has not even been shipped yet. The reason I ordered it was because it said "Same Day Shipping". When I look at the status of delivery today 4/4/2020 it says Not Available and Waiting For Stock although the money came right out of my bank account when I ordered it. I would not have ordered it if it was out of stock. I didn't receive an email regarding the delay in my same day shipping either. I will never order from this site again.

I don't like the way you're forced to use PayPal rather then what you want to select at check out. The weave section has been very scant with the selections. Most wigs and weaves are dark colors when I prefer the lighter colors like #350, #144, #27, #30, #8, #613, and #10 to name a few. I'm very light skin, my own hair is reddish light brown and I look awful in dark hair. Please have better light colored selections in your wigs and weave hair.

At first I thought they mean bussiness, but as time goes on, they are just adding to already stressful lide one can lead.The number they provide does not work.Im not advising to write to them, because you are jyst wasting your time and energy, vecause they WILL NEVER RESPOND.
I ordered a few items since july., and I checked my balance, guess what? They did take my money but never received a thing. Try to call them the answer is "YOU TRY TO REACH TO THE NUMBER THAT DOES NOT RECEIVE A CALL", then I decided to write to them, they didnt respond, then I write again, no respond, then again, no respond, and again and again. Untol todate THEY TOOK MY MONEY AND NEVER SENT A THING... YOU GUYS ARE JOKE!

I ordered my hair worth 469 shipping included. On the 29th of may 2018. I have not received any tracking information the status of my irder is written placed on their website. Ihave sent them an email, sent tgem a message on Facebook and Instagram but I have not received any information from customers service. I even noticed that they have disabled the messenger button on their Facebook page. Or aleast I cant contact them through Facebook anymore. I am dissatisfied, dissapointed and wondering if I will ever recieve my order or have they become scammers?