Betty W.

I was excited when I saw all the selections of hair on this site, but I placed an order and paid additional to receive my order faster. I specifically ordered a item that said ( in stock). When I received confirmation of order it suddenly was no longer in stock. Sent a email and received no response. When I contacted my bank to cancel all of a sudden they were able to contact me and cancel order. They stated Covid as the reason but what does that have to do with responding back. I understand about my order but why ignore the customer. I'd rather pay more somewhere else and receive good customer service.