A complete sham. They don't have links with their restaurants and don't send drivers to deliver the food that you pay for. Essentially a modern day scam. Restaurant we ordered from ended up just sending their own driver.
I have been a loyal grubhub customer for about five years in that time I have had at least 8 orders straight up cancelled because drivers just didn't show up to pick up my orders from the resturants. Instead of calling me to tell me so I could possibly pick it up they usually wait about two ours after my order was put in (around resturant closing time) to tell me sorry nothing they can do have some free grubhup cash or whatever. Only I never once received a free grub coupon in my email. I am done, other delivery services may be pricier, but at least you won't be starving in the middle of the night.
I created a profile on that web. It frustrates me months ago that it doesn't accept or change password. I got an email of $10 off order $15. I wish I wasn't tempted to use this awful service. Now issue accepting my debt card that lasted one hour. I chatted with them, they offer stupid solutions. Not reliable. Waste of time trying to solve their technical issues if they themselves don't do anything about it
If I could give the 0 stars I would. They allowed me to place an order for a restaurant that was CLOSED. Not only did they say they say that I have to wait to get my money back, they also made it seem as though it was my fault that they were closed. Please save your time, energy, and money. They are also always late.
I placed an order at 6 pm, got the confirmation on screen that the order was received and should deliver by 7:20. By 8 pm, I called the number provided, which is another company - Food For Delivery or something like that. They had no record of my order and told me to call the restaurant or a number they had for GrubHub. Called both, GrubHub put me on hold for ages, meantime spoke to the restaurant who also had no record of my order. Finally the GrubHub line picked up, and told me the restaurant uses another delivery service, basically blaming them, and that they would call and check - basically calling the same number I did to begin with, and they were told the same thing - order not received. Massive run around, meantime my credit card is already charged. GrubHub canceled the order and promises a refund, which I have to wait 3 - 5 days to receive on my card - if I ever do. This is the second time I've used them, first time food was pretty late but at least it got here. Wish I'd seen the reviews here before I used them. I won't use them again until I see at least 4 starts on this site. Recommend staying away from this company.
I would give them a zero if I could. My friends ordered a couple of large meals through Grub Hub (more than 24 hours in advance) for my family who experienced a death in our family. They wanted to do something nice for us and provide us a few meals during a difficult week. 42 minutes before the first day they ordered meals service, my friend who ordered got an email that said "Hey there, We have some less-than-ideal news about your order. Long story short, we weren't able to place it with the restaurant. If you have any questions, please call our customer service..." No apology. No nothing. They had contact details for both my friend who ordered, and us who was receiving the meal. They should have immediately picked up the phone to inform us so that we were not left waiting for a food delivery that never came. A phone call directly to them provided no apology to my friend either. Needless to say my friends canceled the remaining orders. It an unacceptable way to run your business and you should be ashamed!!!!!!!
Driver decided to use our newly seeded front lawn to park instead of our nice driveway. He proceeds to get stuck. No clue why he did this! After an hour trying to get him out, we had to call a tow. No choice. Driver states he can't afford a tow. We are stuck with the bill. Grub Hub refunded the dinner bill which is nice, but doesn't come close to making up for the tow. Oh! But they did give me a 10$ coupon for a future order! Yay! That totally makes up for a $130 tow bill and the yard damage. Thanks Grub Hub!
GrubHub is horrible. Way too expensive and took 2 hours to receive my food from a restaurant that was a 7 minute drive. I was quoted an hour to get the food- which still seemed like a long time, but since it was around lunch time, I tried to be understanding. 2 Hours later I received my food. No utensils and my soup was completely cold.
I will never use grubhub. Driver took 20 mins to deliver meals and restaurant is only 5 mules away. It was short one kids meal. Restaurant said manager and bar manager confirmed all my food was in the bag for delivery but meal was missing upon delivery. Driver would not go back aND deliver us missing kids meal. I had to go get it myself. Very upset and won't ever use service again
Ordered food from Grubhub for the first time today...Says (Order will be ready from 9:20-9:30pm)...
So i start driving over there...
I get to my location, AND there's no store front location.
Every single thing on that block is closed...
So i call up GrubHub, and I ask..
Me- "Why did you send me to a location, and take my money...without knowing that the store does not exist??"
Guy- "Oh, well there is a location off of Franklin in Oakland.."
Me- "Yeah, but you didn't send me to that location, you sent me to the one off of MacArthur in Oakland. Also I called them and they closed at 7 pm...I ordered my food at 8:45, why would it even go through if the business is closed?? Please just refund my money, I will never use this service again."
Moral of the story: Don't use GrubHub if it completely and utterly sucks the first time you use it.
I recently tried using grubhub on vacation in Myrtle Beach, SC. The first time I used it, I accidentally touched an item on the menu and it added it to my order. I was not able to remove it. When the order came it was missing an appetizer. I called the restaurant, they said the appetizer was not submitted to them and they have this trouble all the time with grubhub. It was still on my bill. I am out almost $20! The next time I used it, it worked fine. The third (and last time) I used it, it would not accept the credit card I had on file, which I had used the previous 2 times. I engaged the "Contact us" and had the option of chatting with someone or calling. Since I was getting steamed, I chose chat. All that Billie the chatter did was to suggest a multitude of things that I should trouble shoot. After trying some of these, I asked Billie if he could access my account and see what the problem was. He said he was not able to do that, that he was not really customer service??! That ended our chat. So here is what I did and recommend, especially if you are out of town and are not familiar with the restaurants: use grubhub to find restaurants that deliver, then look up the restaurant phone number and order directly with them. That uses grubhub as what it really is best at, showing you restaurants for deliver/take out and avoids any need for customer service. Grubhub as search engine! Happy Eating!
The website is easy enough to use, however, I placed my order @ 21:30 and at 23:15 I received an email stating my order was canceled. I called the restaurant and they said my food was ready, but that they had been told I canceled the order. I had done no such thing. I contacted GrubHub via chat and was told they did not have a driver available to deliver my order. What? She said they had drivers, but not any that could take my order. WTH kind of set up is that? So, for the inconvenience, GrubHub sent me a $5 coupon. One that I will NOT be using.
It is apparently their policy....although they don't let you know in advance and it is not written anywhere. Here is my chat transcript. Just absolutely terrible....
Lead - Brandon K.
My order just got delivered and I am missing a burger and an order of fries
Lyric B. joined the chat
Hello K and thanks for chatting in.
I'm sorry you didn't receive everything. May I please have your order number?
I am missing this burger:
Create Your Own Burger
Brioche Style Bun
Tillamook Cheddar Cheese
and a side of shoe string fries
Thank you. Unfortunately, the restaurant cannot re-deliver the missing item from your order but I can call them to discuss a refund for the missing item.
Please give me just a second.
that is terrible. now my 6 year old son can't eat
that's really unacceptable
I understand. I'm sorry about that.
why can't they deliver the missing items?
should I call them directly
this is the second time in a month that this has happened on orders from grub hub
Unfortunately, this restaurant does not have a delivery service of their own. So if they accidentally forget to put an item in the bag they cannot re-deliver the item.
they can call uber and have it delivered
I will call them
this is ridiculous
i can't just tell my 6 year old that he doesn't get to eat
I am very sorry about that. I spoke to the restaurant and you will get a refund for the item but they cannot re-deliver it.
because they don't want to deliver it
You are welcome to call the restaurant Kristin. The representative I spoke to is Chris.
No, it is not that they do not want to deliver it. They do not have drivers.
I will issue the refund. Please give it 3-5 business days for the funds to return to your card.
I am also sending you free grub for the inconvenience.
Was there anything else I could help you with today?
the restaurant is telling me that you are in control of the delivery
and that you didn't give them an option to redeliver
that you just called and asked them to refund it
that is unaccetable
they said they would gladly get it ready immediately for delivery
Correct. The restaurant does not have drivers. This is what I explained earlier Kristin. They do not have drivers so they cannot re-deliver the order. Per our policy we will contact the restaurant about your refund because we do not send drivers out for re-delivery.
You need to send someone
This is ridiculous
That's our policy.
why do we pay for a delivery fee if you don't guarantee the delivery
can i please speak to a manager
Sure. Let me see if a manager is available.
One moment, please.
Thank you for your patience. Sorry for the wait.
I am transferring you to a manager now.
Lead - Brandon K. joined the chat
Lyric B. left the chat
Lead - Brandon K.
Hey K, thanks a lot for holding. My name is Brandon and I'm a supervisor on duty. Do you mind if I take a moment to read over your chat with Lyric and get caught up on the situation?
can you please show me where the policy is that says you don't guarantee delivery to be accurate and you do not redeliver if items are missing?
Lead - Brandon K.
I do apologize about the missing burger from your order. We definitely hope that every order is accurate and has no issues. I do not believe it is written anywhere that we do not redeliver items that are missing. It's a procedure we have if there are no other drivers available in the area.
If you do not receive an item and we cannot get another driver to deliver it we want to make sure you are refunded for the missing item and compensated for the inconvenience. We understand this isn't always ideal, but we want to handle every situation the best we can when they arise.
That is unacceptable
you need to tell people up front
so you have a delivery person who screws up and doesn't check the order and it becomes my problem to figure out
Lead - Brandon K.
I'm sorry they didn't double check the order when the left the restaurant and will make sure the manager of that department is aware. This was a simple mistake that could of been avoided by just taking a little extra time to make sure all the items were there.
that doesn't help my problem. I have to go get my 6 year old dinner now since everyone else is eating and he has no food
if you have a policy, you need to tell your consumers what it is
Ordered food from Chili's after looking up available delivery at mhy address. I ordered at 6:30 and was told would be to me by 7:55-*8:05. It never came so when I contacted Grubhub they said Chili's never got the order and if I do it now would take 2 hours! Don't order from here!
I ordered from hooters off of grubhub they didn't have my order then they confirmed it at 10:30 grubhub sent me an email saying they are making my food with est. of hour delivery way to long. After 11:20 hits I get another email no drivers in the area they canceled my order I can't order pizza now cuz there closed. Moral of the story I called a lyft to go get my food myself will NEVER use grubhub again worst $#*! ever. It's not even worth the one
We ordered from a restaurant for dinner. I got a call from customer service from a gentleman named Nathan at grubhub - he said due to some storms going through the area, the restaurant we ordered from would take a very long time to deliver the food, so he gave me an option of waiting or canceling the order and order from a different location. I opted to cancel the order, and Nathan informed me that I would be getting a $5 off coupon via e-mail for my troubles. He cancelled, sent the coupon and I used that for the second order. In general, he was extremely pleasant and timely and I was very happy with how a potentially annoying situation was handled so well.
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