website thubmnail of Getaroom

Getaroom

How would you rate Getaroom?
grey star
grey star
grey star
grey star
grey star
Massachusetts
1 review
1 helpful vote
Follow L T.
Unfollow L T.
Send Message
Share Review
Report Review

Fraudulent
August 1, 2024

Bait and switch reservation website. Horrible to non-existent customer service - they are trained and scripted to give you the run around. They always can not find your reservation, can not confirm your identity, will provide a new number for you to call next, and will promise to get back to you in 24-48 hours and never do. Wave goodbye to your $ if you book with them.

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
Follow Bob R.
Unfollow Bob R.
Send Message
Share Review
Report Review

Very Disappointed
May 23, 2024

The booking process was okay, but I did not receive a confirmation email with a confirmation number. I had to cancel my trip, and when I called to do so, I was told multiple that there was no record of my reservations. After about an hour and a half on the phone trying to cancel the reservations and being told that I didn't have any I gave up. I was then charged for 2 rooms at a hotel I never stayed in, and Getaroom told me I had no reservations at through them. The link on my credit card statement for who the rooms were booked through was Getaroom.
I will never use them again, and will definitely discourage, anyone I know from using them!

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Kristen W. Getaroom Rep
over a year old

Bob, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.

Sincerely,
Getaroom

Alabama
1 review
1 helpful vote
Follow Jenny W.
Unfollow Jenny W.
Send Message
Share Review
Report Review

When I arrived my hotel had been cancelled (not by me) I have spent multiple hrs on the phone on 3 separate occasions to try to get answers as to why this happened. I was told each time my case would be reviewed in a designated amount of time. It never was. Their customer service and integrity is unacceptable. Worst company I've ever dealt with.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2023
Social M. Getaroom Rep
over a year old

Jenny W., We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. Thank you.

Sincerely,
Getaroom

Pennsylvania
1 review
2 helpful votes
Follow S H.
Unfollow S H.
Send Message
Share Review
Report Review

I booked on the wrong date by accident and they won't refund my money! The customer service I spoke with were so rude to me! You should be ashamed of your business I can't even believe this is how you treat people!

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2022
Social M. Getaroom Rep
over a year old

SH, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.

Thank you,
Getaroom

Hawaii
1 review
1 helpful vote
Follow Cindy G.
Unfollow Cindy G.
Send Message
Share Review
Report Review

Hotel in wrong state. No refund, no change.
November 8, 2022

My hotel was booked in the wrong state. It was suppose to be Washington and it was Maryland instead. 3000 miles away. Four minutes after booking it they would not let me change it to a closer hotel. No refund either. Nothing. Too bad. Even though the email says I can make changes until tomorrow morning at 10 am.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 9, 2022
Kristen W. Getaroom Rep
over a year old

Cindy, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.

Thank you,
Getaroom

Connecticut
1 review
0 helpful votes
Follow Richard F.
Unfollow Richard F.
Send Message
Share Review
Report Review

Third party booking service in disguise
April 22, 2022

Update: getaroom reached out to me to resolve my issue. I only hope that, moving forward, they prioritize transparency in regards to them being a third party booking service rather than pretend to be the hotel's own direct site.
For their response to me, I'm upgrading the review, but in fairness, getaroom, be upfront about your third party status to avoid the negative reviews.

Original review:
Thought I was booking a room directly with the hotel, turns out it was via getaroom, which will not refund the second night of my stay which is no longer needed. No attempt at all, just a flat out "no". Do yourself a favor and call the hotel to book directly.

Date of experience: March 23, 2022
Karen B. Getaroom Rep
over a year old

Richard, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.

Thank you,
Getaroom

Washington
1 review
1 helpful vote
Follow Steve W.
Unfollow Steve W.
Send Message
Share Review
Report Review

Con artists
June 8, 2022

Be very aware using this company to book any hotel room. They charged over $200 in fees for two rooms that were $170 a night each. Once I realized what had happened I called to cancel my reservation, like any reputable site would allow you to do, and they told me there were no refunds. They'd be happy to cancel my reservation but not refund a single penny. This was after waiting on hold for over 30 minutes. I will never use this site again

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2022
Social M. Getaroom Rep
over a year old

Steve, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.

Thank you,
Getaroom

Ohio
1 review
0 helpful votes
Follow Vincent S.
Unfollow Vincent S.
Send Message
Share Review
Report Review

After my poor review for the non refund of an instantly cancelled room they reached out and made adjustments which is good, they just need to add place for code discounts and have time limit for money back cancellations.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2023
Social M. Getaroom Rep
over a year old

Vincent, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.

Sincerely,
Getaroom

West Virginia
1 review
3 helpful votes
Follow Zachary M.
Unfollow Zachary M.
Send Message
Share Review
Report Review

I had an issue but I could not figure out and didn't understand what was going on. After leaving a review, the customer service representative called me and walk me through why things happen the way they did and also listen to to my concerns, and very promptly came up with a solution. Based off of the customer service she provided I most definitely recommend this company.

Date of experience: August 19, 2020
Karen B. Getaroom Rep
over a year old

Zachary, Great news-Your secondary refund has been set up! On behalf of the entire Customer Service Department with Getaroom.com, we thank you for updating your review and the service opportunity.

Sincerely,
Getaroom

Florida
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Send Message
Share Review
Report Review

I inadvertently book a reservation on this site, as the website appeared to be of a hotel chain I use. I immediately contacted their cancellation number and verbally told the woman who answered that I was cancelling. She assured me the reservation would be cancelled, but due to a "slow system" it would take time. I later realized that the reservation was not cancelled and they had charged my credit card.
After a series of email with their Customer Service (ha), an employee offered a refund (June 4,2019) which I accepted. But they did not honor their promise. They are not to be trusted.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2019
Maine
1 review
0 helpful votes
Follow Kelli R.
Unfollow Kelli R.
Send Message
Share Review
Report Review

Problem Was Resolved
March 26, 2022

Update: After my post, a representative from Get a Room contacted me, listened to my concerns, and fully refunded all of my money.

My family and I booked a weekend in North Conway, NH and when we went to check in we noticed the reservation actually said Conway, AR. I thought I booked directly with the hotel but apparently it was through this third party service. I called their customer service and explained the situation to them. They denied me a " penalty waiver" and denied my request to at least get a refund for the second night's stay. I have read a few other reviews on this website with the same type of reservation error. I would not recommend doing business with them at all.

Date of experience: February 24, 2022
Karen B. Getaroom Rep
over a year old

We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to thank you for updating your star rating for your customer service experience on Sitejabber.

Thank you,
Getaroom

North Carolina
1 review
0 helpful votes
Follow johanna K.
Unfollow johanna K.
Send Message
Share Review
Report Review

Easiest reservation I've ever made!
January 25, 2018

Everything about this reservation was super easy. Click, click done. Less than 5 minutes. I was able to select all the important info needed, enter my card information and, voila! No phone time necessary.

Date of experience: January 25, 2018
GB
1 review
0 helpful votes
Follow Mark P.
Unfollow Mark P.
Send Message
Share Review
Report Review

Excellent response to feedback
August 29, 2018

True test of an organisation's customer service is how they respond to a concern. In this respect GetARoom have been excellent and my query was dealt with quickly and efficiently. Good price for the room as well

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2018
Cayla P. Getaroom Rep
over a year old

Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.

Have a great trip,

Getaroom

Canada
1 review
1 helpful vote
Follow Kim W.
Unfollow Kim W.
Send Message
Share Review
Report Review

Cancellation
December 4, 2019

I found it extremely difficult to get a hold of someone to cancel my reservation. With online bookings, confidence in the service provider is essential. Particularly for repeat business.
I ended up cancelling via email which worked out well.

Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2019
North Carolina
1 review
0 helpful votes
Follow Beans S.
Unfollow Beans S.
Send Message
Share Review
Report Review

Great getaway to Wilmington!
March 19, 2018

Great room with an awesome view of downtown Wilmington. Very friendly service too. Convenient to historic downtown Wilmington attractions including the St. Paddy's Day parade. This was a wonderful weekend getaway!

Date of experience: March 17, 2018
Australia
3 reviews
6 helpful votes
Follow Tina T.
Unfollow Tina T.
Send Message
Share Review
Report Review

I have used getaroom.com on most of our recent trip to central Europe and have made at least 8 bookings for different cities and was very pleased with the outcome. We did not have any issues at all when we arrived to these hotels. My advised to anyone who will be using this site is make sure that you take a copy of your bookings as the hotel asked for verification. I found that if you ring them (getaroom) and talk to their customer representatives, they can quote you better and cheaper pricing. I generally had a pleasant experienced dealing with them and will likely use it again.

Date of experience: October 31, 2014
Georgia
1 review
1 helpful vote
Follow Mark C.
Unfollow Mark C.
Send Message
Share Review
Report Review

A few months ago, my friend and I planned a weekend getaway to San Fran and sought last minute deals on hotel rooms. We found a deal for under $100 on Kayak, which in turn redirected us to the getaroom site. After seeing the $25 rebate graphic and other info on unpublished rates, we figured we could get a better deal over the phone -- and that we did.

The call center agent was friendly and answered all our questions. I have no complaints and overall I enjoyed booking through them. It's too bad that others who have reviewed the company before me have experienced otherwise.

Date of experience: June 1, 2011
GB
1 review
0 helpful votes
Follow Josephina v.
Unfollow Josephina v.
Send Message
Share Review
Report Review

Cheapest one and very easy!
November 20, 2017

Great value for money, very easy to fill in details online! Contacted hotel later with reservation number to request bed option and they came promptly back to in a positive way. Definitely check them out again!

Date of experience: November 17, 2017
Lithuania
1 review
0 helpful votes
Follow Paulius U.
Unfollow Paulius U.
Send Message
Share Review
Report Review

Reservation not processed but good service
January 8, 2018

Our reservation was not there when we arrived at the hotel, which caused a bit of a delay for us to check in. However, the customer care center handled everything smoothly and professionally solving the issue in around half an hour.

Date of experience: January 5, 2018
Colorado
2 reviews
0 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Send Message
Share Review
Report Review

Get a room has been good so far
December 19, 2022

The only reason I'm hesitant to say anything at this early moment is I have had several bad experiences with online companies so I decided to try get a room. So far the experience has been just fine. It was easy to book I must say. I will update my experience again at a later date. However bad companies normally don't ask for your feedback right away or at all. They're hoping you do not find where to leave a review. Get a room has asked me several times. That shows me they are trying to do a great job.

Date of experience: December 19, 2022
Kristen W. Getaroom Rep
over a year old

Lisa,
Thank you for the great feedback and the service opportunity. We appreciate it!

Sincerely,
Getaroom

Overview

Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.

service
377
value
302
quality
274
This company does not typically respond to reviews