Getaroom

Bait and switch reservation website. Horrible to non-existent customer service - they are trained and scripted to give you the run around. They always can not find your reservation, can not confirm your identity, will provide a new number for you to call next, and will promise to get back to you in 24-48 hours and never do. Wave goodbye to your $ if you book with them.

The booking process was okay, but I did not receive a confirmation email with a confirmation number. I had to cancel my trip, and when I called to do so, I was told multiple that there was no record of my reservations. After about an hour and a half on the phone trying to cancel the reservations and being told that I didn't have any I gave up. I was then charged for 2 rooms at a hotel I never stayed in, and Getaroom told me I had no reservations at through them. The link on my credit card statement for who the rooms were booked through was Getaroom.
I will never use them again, and will definitely discourage, anyone I know from using them!

When I arrived my hotel had been cancelled (not by me) I have spent multiple hrs on the phone on 3 separate occasions to try to get answers as to why this happened. I was told each time my case would be reviewed in a designated amount of time. It never was. Their customer service and integrity is unacceptable. Worst company I've ever dealt with.

I booked on the wrong date by accident and they won't refund my money! The customer service I spoke with were so rude to me! You should be ashamed of your business I can't even believe this is how you treat people!

My hotel was booked in the wrong state. It was suppose to be Washington and it was Maryland instead. 3000 miles away. Four minutes after booking it they would not let me change it to a closer hotel. No refund either. Nothing. Too bad. Even though the email says I can make changes until tomorrow morning at 10 am.

Be very aware using this company to book any hotel room. They charged over $200 in fees for two rooms that were $170 a night each. Once I realized what had happened I called to cancel my reservation, like any reputable site would allow you to do, and they told me there were no refunds. They'd be happy to cancel my reservation but not refund a single penny. This was after waiting on hold for over 30 minutes. I will never use this site again

I booked 2 (HORRIBLE) rooms in Rome. We walked in and walked right back out. Dark hallways, dirty furniture, unsafe dirty unlocked construction closet in the bathroom, no temperature control. We did not even unzip our bags. Hotel Milani does NOT look anything like the pictures online. You book, then see it is Non-refundable. Do they look at these hotels? I was told by manager at front desk that I would not be charged because they didn't run my card yet. I get back to the states and find 5 days later my card is charged over $700! I contacted hotel, and Get a Room. I sent pictures and videos. They "say" they are going to refund $244! Not acceptable! Do not use these people to book rooms. READ THE FINE PRINT! If they are going to handle bookings for hotels they should honor "satisfaction guaranteed".

UPDATE:Getaroom has responded to my request for a refund and is working to expedite the process. I want to thank you.
But I will check the final refund step and then improve the rest of the horoscope and leave only this update,
Thank you, Getaroom!

To check the estimate on the resort's official website, I entered the reservation information and card number and checked the final amount.
But surprisingly, after confirming that it included a very expensive charge, I pressed the Browser Back button.
However, an unwanted payment has been made.
And when I contacted the resort directly and confirmed the free cancellation and contacted them again, it was all about waiting (maybe they got all the refunds)
Their method is disguised as an official site, and after paying a high rate, they make a profit by booking with Agoda instead.
Also, when you know this fact and apply for a refund, you will remain unresponsive.
I recommend you never use this company! Also, I will do my best to get a refund.

Update: After my post, a representative from Get a Room contacted me, listened to my concerns, and fully refunded all of my money.

My family and I booked a weekend in North Conway, NH and when we went to check in we noticed the reservation actually said Conway, AR. I thought I booked directly with the hotel but apparently it was through this third party service. I called their customer service and explained the situation to them. They denied me a " penalty waiver" and denied my request to at least get a refund for the second night's stay. I have read a few other reviews on this website with the same type of reservation error. I would not recommend doing business with them at all.

I have used getaroom.com on most of our recent trip to central Europe and have made at least 8 bookings for different cities and was very pleased with the outcome. We did not have any issues at all when we arrived to these hotels. My advised to anyone who will be using this site is make sure that you take a copy of your bookings as the hotel asked for verification. I found that if you ring them (getaroom) and talk to their customer representatives, they can quote you better and cheaper pricing. I generally had a pleasant experienced dealing with them and will likely use it again.

A few months ago, my friend and I planned a weekend getaway to San Fran and sought last minute deals on hotel rooms. We found a deal for under $100 on Kayak, which in turn redirected us to the getaroom site. After seeing the $25 rebate graphic and other info on unpublished rates, we figured we could get a better deal over the phone -- and that we did.

The call center agent was friendly and answered all our questions. I have no complaints and overall I enjoyed booking through them. It's too bad that others who have reviewed the company before me have experienced otherwise.

The only reason I'm hesitant to say anything at this early moment is I have had several bad experiences with online companies so I decided to try get a room. So far the experience has been just fine. It was easy to book I must say. I will update my experience again at a later date. However bad companies normally don't ask for your feedback right away or at all. They're hoping you do not find where to leave a review. Get a room has asked me several times. That shows me they are trying to do a great job.