Bait and switch reservation website. Horrible to non-existent customer service - they are trained and scripted to give you the run around. They always can not find your reservation, can not confirm your identity, will provide a new number for you to call next, and will promise to get back to you in 24-48 hours and never do. Wave goodbye to your $ if you book with them.
The booking process was okay, but I did not receive a confirmation email with a confirmation number. I had to cancel my trip, and when I called to do so, I was told multiple that there was no record of my reservations. After about an hour and a half on the phone trying to cancel the reservations and being told that I didn't have any I gave up. I was then charged for 2 rooms at a hotel I never stayed in, and Getaroom told me I had no reservations at through them. The link on my credit card statement for who the rooms were booked through was Getaroom.
I will never use them again, and will definitely discourage, anyone I know from using them!
When I arrived my hotel had been cancelled (not by me) I have spent multiple hrs on the phone on 3 separate occasions to try to get answers as to why this happened. I was told each time my case would be reviewed in a designated amount of time. It never was. Their customer service and integrity is unacceptable. Worst company I've ever dealt with.
Jenny W., We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. Thank you.
Sincerely,
Getaroom
I booked on the wrong date by accident and they won't refund my money! The customer service I spoke with were so rude to me! You should be ashamed of your business I can't even believe this is how you treat people!
SH, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
My hotel was booked in the wrong state. It was suppose to be Washington and it was Maryland instead. 3000 miles away. Four minutes after booking it they would not let me change it to a closer hotel. No refund either. Nothing. Too bad. Even though the email says I can make changes until tomorrow morning at 10 am.
Cindy, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Update: getaroom reached out to me to resolve my issue. I only hope that, moving forward, they prioritize transparency in regards to them being a third party booking service rather than pretend to be the hotel's own direct site.
For their response to me, I'm upgrading the review, but in fairness, getaroom, be upfront about your third party status to avoid the negative reviews.
Original review:
Thought I was booking a room directly with the hotel, turns out it was via getaroom, which will not refund the second night of my stay which is no longer needed. No attempt at all, just a flat out "no". Do yourself a favor and call the hotel to book directly.
Richard, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.
Thank you,
Getaroom
Be very aware using this company to book any hotel room. They charged over $200 in fees for two rooms that were $170 a night each. Once I realized what had happened I called to cancel my reservation, like any reputable site would allow you to do, and they told me there were no refunds. They'd be happy to cancel my reservation but not refund a single penny. This was after waiting on hold for over 30 minutes. I will never use this site again
Steve, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
After my poor review for the non refund of an instantly cancelled room they reached out and made adjustments which is good, they just need to add place for code discounts and have time limit for money back cancellations.
Vincent, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
I had an issue but I could not figure out and didn't understand what was going on. After leaving a review, the customer service representative called me and walk me through why things happen the way they did and also listen to to my concerns, and very promptly came up with a solution. Based off of the customer service she provided I most definitely recommend this company.
Zachary, Great news-Your secondary refund has been set up! On behalf of the entire Customer Service Department with Getaroom.com, we thank you for updating your review and the service opportunity.
Sincerely,
Getaroom
I inadvertently book a reservation on this site, as the website appeared to be of a hotel chain I use. I immediately contacted their cancellation number and verbally told the woman who answered that I was cancelling. She assured me the reservation would be cancelled, but due to a "slow system" it would take time. I later realized that the reservation was not cancelled and they had charged my credit card.
After a series of email with their Customer Service (ha), an employee offered a refund (June 4,2019) which I accepted. But they did not honor their promise. They are not to be trusted.
Update: After my post, a representative from Get a Room contacted me, listened to my concerns, and fully refunded all of my money.
My family and I booked a weekend in North Conway, NH and when we went to check in we noticed the reservation actually said Conway, AR. I thought I booked directly with the hotel but apparently it was through this third party service. I called their customer service and explained the situation to them. They denied me a " penalty waiver" and denied my request to at least get a refund for the second night's stay. I have read a few other reviews on this website with the same type of reservation error. I would not recommend doing business with them at all.
We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Everything about this reservation was super easy. Click, click done. Less than 5 minutes. I was able to select all the important info needed, enter my card information and, voila! No phone time necessary.
True test of an organisation's customer service is how they respond to a concern. In this respect GetARoom have been excellent and my query was dealt with quickly and efficiently. Good price for the room as well
Thank you for your feedback! We are thrilled that you have had an excellent customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
I found it extremely difficult to get a hold of someone to cancel my reservation. With online bookings, confidence in the service provider is essential. Particularly for repeat business.
I ended up cancelling via email which worked out well.
Great room with an awesome view of downtown Wilmington. Very friendly service too. Convenient to historic downtown Wilmington attractions including the St. Paddy's Day parade. This was a wonderful weekend getaway!
I have used getaroom.com on most of our recent trip to central Europe and have made at least 8 bookings for different cities and was very pleased with the outcome. We did not have any issues at all when we arrived to these hotels. My advised to anyone who will be using this site is make sure that you take a copy of your bookings as the hotel asked for verification. I found that if you ring them (getaroom) and talk to their customer representatives, they can quote you better and cheaper pricing. I generally had a pleasant experienced dealing with them and will likely use it again.
A few months ago, my friend and I planned a weekend getaway to San Fran and sought last minute deals on hotel rooms. We found a deal for under $100 on Kayak, which in turn redirected us to the getaroom site. After seeing the $25 rebate graphic and other info on unpublished rates, we figured we could get a better deal over the phone -- and that we did.
The call center agent was friendly and answered all our questions. I have no complaints and overall I enjoyed booking through them. It's too bad that others who have reviewed the company before me have experienced otherwise.
Great value for money, very easy to fill in details online! Contacted hotel later with reservation number to request bed option and they came promptly back to in a positive way. Definitely check them out again!
Our reservation was not there when we arrived at the hotel, which caused a bit of a delay for us to check in. However, the customer care center handled everything smoothly and professionally solving the issue in around half an hour.
The only reason I'm hesitant to say anything at this early moment is I have had several bad experiences with online companies so I decided to try get a room. So far the experience has been just fine. It was easy to book I must say. I will update my experience again at a later date. However bad companies normally don't ask for your feedback right away or at all. They're hoping you do not find where to leave a review. Get a room has asked me several times. That shows me they are trying to do a great job.
Lisa,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Answer: They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!
Answer: They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.
Answer: Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.
Answer: I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.
Answer: Call 800-468-3578 but good luck. They are scammers
Answer: Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.
Answer: Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom
Answer: Hi Al, Please advise your booking number and we will have a representative reach out to you. Thank you. Getaroom.com
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.
Bob, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom