WARNING: THIS IS A SCAM. PLEASE DO NOT BOOK WITH THIS COMPANY.
THEY DON'T TELL YOU THAT IT IS NON-REFUNDABLE WHILE THEY HAVE YOU ON THE PHONE. THEY TAKE YOUR MONEY AND SEND THE NON- REFUNDABLE NOTICE TO YOUR EMAIL. THEY CLAIM TO BE A PART OF PRICE LINE TO TRICK YOU. THEY ARE NOT PRICE LINE. DON'T FALL FOR IT. DATED; 10/24/16
This is one of the biggest SCAM companies there are....READ REVIEWS AND STAY AWAY! They are deceitful, sneaky, con-artists, that will not only mislead you, but charge your credit card charges that you did not agree too!! Immediately after booking with them, my gut feeling told me something was wrong...well, I was right! I was able to dispute all charges through my credit card company and I am still in the process of reporting them to the proper authorities!!!!!STAY AWAY!!!!!! If you have ever booked through them, cancel your credit card because they are not to be trusted with your card info!!
Inadvertently booked a hotel reservation at the Holiday Inn Fayetteville NC instead of Fayetville W V. I booked the room at 1 pm for that night stay. I called 10 minutes later to explain my mistake and was told that all bookings are final and cancellations were past the limit of 12:00 pm that same day. I called the Holiday Inn customer service and explained the situation and was advised the cancellation time according to their policy is 6:00pm that evening . I tried several calls to Get A Room with no success. Just looking for the business to do the right thing. In the event Get A Room would like to contact me the ticket no. Is 1025332 and reservation no. Is R660326608. I plan to file a complaint with the Better Business Bureau and contact AHLA along with other governing agencies and look into the legal aspect of their business practices. WHAT A SCAM
Booked hotel thru TRIP ADVISOR. I really like Trip Advisor, but do not use for bookings, which are funneled thru GetARoom. I had a booked one night stay at Embassy Suites in Lexington, KY and was quoted a rate of $358 for the one night. This was a prepaid room and I was unaware it was prepaid. The receipt emailed to me from GetARoom did not indicate prepaid. Receipt contained typical info: Hotel name, room rate, date(s), room type etc.... Stayed in room and checked out per normal and was charged $304 by Embassy Suites. Again, I was unaware that room was prepaid so I didn't question it and was glad that rate was less than I was quoted - given I was in Lexington and not NYC. Have rarely paid that much for a hotel room, but Lexington was very booked this particular weekend. Nonetheless, both charges showed up on my Credit Card bill and GetARoom would not reverse charge and indicated the hotel should reverse charge. So in summary, GetARoom is more expensive and does not communicate with consumer, nor apparently the hotel, that the room is prepaid. You may get charged twice. Watch your credit card statement, or better yet - DO NOT BOOK THRU TRIP ADVISOR OR GETAROOM.
So resaver.com is also getaroom.com, (they both use the same 1800 number) and both of whom are partnered 3rd party bookers with Orbitz and Expedia. Resaver/getaroom (they're both the same company) stated one charge on the receipt, and then billed my card for more than three times the amount that the receipt stated and when I complained, they told me to "go complain on the internet". They're claiming that if I authorize one charge, they can legally add multiple other charges without my knowledge, permission, or advance notice because the terms and conditions on their website say they can.
So I did some research (never rile a smart one) and it turns out they've got a few little shell companies kicking around.
Apparently the 1800 number for resaver.com is the same as the 1800 number for getaroom.com. The address that resaver.com provided their registrar is a fake which points to a strip mall with no unit number, so I think it's safe to assume it's the same company owned by the same guy with a fraudulent address.
Now, before the community standards for Sitejabber guys get involved - this is PUBLIC information. Anyone can go to a search engine, type in 'whois blah blah.com' and a number of domain registration agencies will provide you with all of the information pertinent to a domain: who owns it, where they do business from, how to contact them.
The entire planet is legally entitled to this information, so I'm not wikileaking state secrets here. They are required to provide this as per ICANN (grand poobahs of the interwebs) guidelines and it is illegal for a domain to operate without providing this information or to operate by providing false information.
Here's the whois on getaroom:
Registrant Name: David Litman
Registrant Organization: David Litman
Registrant Street: 3010 LBJ Freeway Ste 1550
Registrant City: Dallas
Registrant State/Province: TX
Registrant Postal Code: 75234
Registrant Country: US
Registrant Phone: +1.2142761566
Registrant Phone Ext:
Registrant Fax Ext:
Registrant Email: email@example.com
Which, of course, begs for the whois on wildflowerinvestments.com:
Registrant Name: Carol Doremus
Registrant Organization: Wildflower Operating, LLC New
Registrant Street: 14275 Midway Road #450
Registrant City: Addison
Registrant Postal Code: 75001
Registrant Country: US
Registrant Phone: +1.9726879140
Registrant Phone Ext:
Registrant Fax: +1.9726879131
Registrant Fax Ext:
Registrant Email: firstname.lastname@example.org
Registry Admin ID: Not Available From Registry
Admin Name: Carol Doremus
Admin Organization: Wildflower Operating, LLC New
Admin Street: 14275 Midway Road #450
Admin City: Addison
Admin Postal Code: 75001
Admin Country: US
Admin Phone: +1.9726879140
Admin Phone Ext:
Admin Fax: +1.9726879131
Admin Fax Ext:
Admin Email: email@example.com
So basically, it looks like we've got a couple of Texans misrepresenting themselves as numerous agencies, and tallying a boatload of very fraudish looking money at other people's expense.
So you know who they are now, you know where they do business. I'm really hoping someone from anonymous sees this and decides to make an example of rich people who defraud hard working innocents who don't deserve to be robbed.
DO NOT EVER USE THIS WEBSITE!!!!!!!! I wish I could give 0 stars. I booked a hotel in san Diego one month prior to my vacation and I get a call 2 days before my vacation saying that the hotel I booked was over booked and I have to change to different hotel(Which costs me more than the first time) or get my refund which might take upto 30 days this is ridiculous as I planned everything as I wanted to make my vacation a good time with my friends and changing the hotel makes the whole vacation a total fiasco. The person who calls me to cancel the reservation(Shannon) says she is the highest authority that I can speak to and she cannot transfer me to a supervisor to talk to. After yelling my lungs out with these people I call the hotel only to find out that these people only tried to book the room for me before a few days of my vacation whereas I paid them the full amount for the reservation a month ahead of my vacation. DO NOT EVER USE THIS WEBSITE!!!!!!!!
They cancelled my prepaid reservations and claimed I cancelled it, I did not, and they can not supply proof that I did cancel it. The cancellation notice states in writing "no cancel fee charged" but they refuse to refund my money. Never, ever use this service!
I tried booking a hotel in NYC through them. I was given a price, and entered my credit card information. After they took my information, they sent me a bill for a completely different price. The price went from around $500 to over $1,000. They added loads of extra fees and an extra day. I immediately contacted them to cancel. They refused to cancel. I continued to complain, and a supervisor said she would contact the hotel to see if they would cancel my room and issue me a refund. After a few days, getaroom emails me saying that the hotel would not refund nor cancel my reservation. I checked on the hotel's website, and the hotel says that they allow cancellations up to 24 hours before the check-in date. I was seeking a cancellations 20 days prior to the check-in date.
I contacted the hotel to see if getaroom.com had ever tried to contact them. The hotel had no record of any contact from getaroom.com.
My credit card company has been trying to get in contact with getaroom.com, but they won't respond to my credit card company.
This place is a scam. AVOID!
Be careful - it looks as though you are booking on the hotel site but you are not!!! Did a search for a reservations but the booking site requires you to enter you payment info (as many other sites do) to get to what I was expecting to be a final screen to place the reservation. Realizing that I had a incorrect date, I used my back screen button to leave the page and start over. Unfortunately, I did not realize that once you enter final info, the reservations are made! Did not receive a confirmation of the first reservation until I had already made the 2nd reservation and ended up with two reservations!!! Tried to call customer service within 15 minutes of placing the reservations and was placed on hold for over 30 minutes. When I did get through, they would not cancel the first reservation without charging me for an additional night!! Stay clear!
Really bad service. Having booked and paid for hotel in Hawaii I get a message 1 week before travelling they contact me to say they have overbooked hotel and resevervation cancelled. Manage at late notice to find alternative I miles away from friends and location. Would not use again.
They hacked into a hotel website I was booking, took it over, turned a $340 room into a $490 room. Canceled and they charged me the total amount. Refused to even reinstate the reservation. The hotel said it was made through Expedia. COMPLETE SCAM. AVOID AVOID AVOID. I am going to sue for my money back.
I was actually trying to book through the hotel's site directly, but getaroom.com basically spoofed the url. When the room was reserved, I saw that they charged more than $110 more than the room quote! I immediately called the number on the reservation, and no one answered (go figure). I tried 5 more times and then Google the hotel for another number, the hotel answered immediately and had no record of the transaction. The manager said that they had been completely booked for overy a week and I was not the first person to call having this problem.
I ended up having to book another hotel and get a refund from my credit card.
Please spare yourself the headache and book directly through a hotel or use a reputable company like Orbitz (or similar).
Getaroom is 100% ripoff. There are hidden fees and ridiculous cancellation policies. I booked a room for 2 nights and was over charged 230.00 . When the hotel told me to cancel,and they would make a new reservation, getaroom refused to cancel the reservation without charging me one nights stay at their rate. 212.00. Not only was I over charged 230.00 , I paid 138.00 in hidden charges and fees. It's a scam. Buyer Bewarw
The hotel I originally booked closed permanently and Getaroom arranged a replacement hotel, however we were not pleased with the replacement so we booked a different hotel which was more expensive. When I called to officially cancel the original reservation, I asked for a discount on my new reservation and was told that I would be given a 20% discount after I had checked in at my hotel-all that would be required was a phone call. I called, and very conveniently, they had no record of my conversation and refused to give me the discount.
I will not be using their company again.
Having arranged the travel arrangements for both sets of parents on the 30th July for my birthday weekend, the weekend was literally ruined by GetARoom's incompetence and double booking.
It has taken me almost eight weeks to finally get one set of parents payments refunded (plus a pitiful £50 compensation), but I'm still getting nowhere for the other set and none of the contact telephone numbers work....COMPLETE SCAM.
Never in my experience has a hotel booking been so terribly handled and the sheer lack of compassion to a weekend being ruined for a family who had literally driven hours to get there, to only be told, 'sorry there's a double booking, nothing we can do - goodbye' is disgusting.
Both parents, in their 70's, had driven for hours to get to us for my birthday weekend - they wasted a further three hours at the hotel (Hilton Warwick/Stratford) trying to fathom what had gone wrong, none of the staff were helpful and the Hilton generally had absolutely no idea of the bookings.
By the time it was clear there was no solution being offered, they came back to me exhausted and then spent another goodness knows how many hours driving home. Do they have any idea how much upset and sadness this caused? I couldn't stop crying, nor could my mother - having not being able to see her for months. My father was over from New Zealand and again I possibly get to see him once every couple of years, so being able to spend a little precious time with them was what we'd all been looking forward to for a long long time.
Get A Room had completely ruined our weekend and I'm disgusted by the lack of compassion and empathy by the company and feel that a pitiful £50 compensation for one set of parents is a further insult to injury.
Eight weeks later and this nightmare to get the money for the other set of parents continues...DO NOT BOOK WITH THEM - THEY WILL CONFIRM YOUR BOOKING EVEN WHEN DOUBLE BOOKED!!
Booked two rooms via getaroom.com. Hotel was unfit for purpose. They refused a refund even after I supplied photographic evidence. I had not realised this is a US based company. It cost me £20 for the phonecall, staff unhelpful. I booked in Sterling, paid in Sterling then they charged me £7 to convert to USD. Avoid this booking agent.
I WILL NEVER BOOK WITH THEM EVER AGAIN .. I WAS SO EXCITED TO HAVE A FAMILY VACATION AND BOOK WITH THEM THE AGENT TOLD ME THAT MY BOOKING WAS A 100 PERCENT REFUNDABLE WELL THEY LIE ..THEY KEPT MY HARD WORKING MONEY AND NOW I SO EEWWWWHEN IT COMES TO BOOKING ..I DONT HAVE ANY MONEY TO BE THROWING AROUND NEVER AGAIN WITH GETAROOM ..COM
I booked through them (without even realizing it) and hit the wrong date. When I tried to rectify the error by calling they told me they would cancel and reissue the correct dates. Then they hung up on me. I tried using the automated system and got a bull$#*! non answer. Then I called again and they said they had no way to help this situation. I cancelled the reservation and rec'd a bill for the full amount. I am disputing this with my cc company and hope to get some resolution. The sad part is I would have stayed with them if they had just corrected my wrong click problem. I hope someone can pull the plug on these con artists.
This company is MIND BLOWING!! They booked the wrong hotel for my son & now will not refund his money ($525.88) I have never dealt with such a horrible company all the way around. I have spent over 5 hours begging for a refund. The last time I called to speak to someone in reference to his refund he hung up on me. I can't put it any other way... THEY STOLE MY SONS MONEY! Period.... Please do not use this company I can 100% guarantee you will regret this.
I accidentally booked through get a room via the phone thinking I was booking through the hotel directly. I was charger $400 for a $180 room. When I called to have this issue resolved I was out on the phone with someone who was not a native English speak, therefore the communication was very poor! After asking for a supervisor several time the man told me to "watch my language or he will hang up"???? And continued to refuse transferring me to a supervisor. After having my card charged for over $200 more than the valise of the room I had to go to my bank and disputed the charge since get a room decided "there was nothing they can do". This is an absolutely horrible website and you must beware even when calling the hotel directly because I was actually transferred to them when I thought I was calling the hotel. I don't understand how they are still in business!
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