The Disney Store

After waiting two weeks to order this, when the pre-orders finally opened up I placed an order within 3 minutes of the time the Mego 4 pack was made available. The order went through and I received a confirmation email telling me that my order went through. Then five and a half hours later, Disney store cancels my order with no solid explanation and no real customer support. Their response- hope that it comes back in stock and check often. Pathetic. How about you honor the order that was placed and accepted? Another case of the big company that doesn't really care about customers or the customer experience.

Never order from this site. Shipping took twice as long, and customer service is poor. You're better off ordering thru Amazon, Walmart, or pretty much anywhere else. Generic email replays are a slap in the face.
Every order had a new issue.

Framed Alice and wonderland print came to me at first with damage to the frame and looked to be poorly packaged. I returned it was told it would take 2-3 weeks to get me a new one sent then I never got a confirmation email of this without calling 6-7 times being on hold for long times. They sent another one 1 week later and again the top was cracked and again poorly packaged. I'm not pursuing a return/refund because of the hassle in dealing with the customer service.

I had an order with several items and suddenly I got an email that 2 items have been refunded and of course not being delivered... Without any further information why it happened.
I have received the rest of the products. I had an inquiry on the website about what happened, that was 12 days ago. The only communication I received was the automated email where I got a number. Now If i want to reorder the 2 missed items I would need to pay for shipping costs as it's not over the free-shipping barrier.
I don't understand how can such a big and prestige company have this bad customer service.

I received an email yesterday saying "Sitewide Savings" of 30% off of orders over $200. I got the kids all excited and told them to pick out some things for Christmas.

After putting about $300 worth of items in the cart, I realized 5 out of 12 items didn't qualify for any discount. Normally Disney uses vague language like "eligible" items, but in this case they said Sitewide Savings. Super deceptive AND illegal. I think I smell a class action lawsuit coming on.

For some reason the house nr. In our address details was not mentioned when ordering products at the disney website.

What did they do? Disney decided that we probably should live at house nr. 1.

You could have phoned and asked us or rechecked our order history details.

I have tried to find a phone number. Do you at least have customer service.

For a company that prides itself on customer service, they sure do lack in that area. Ordered something on Nov. 10. It's now Dec. 14. Never received an email that my order shipped, yet my bank account was charged. Never received a tracking number either. Took a whole week after inquiring last week (dec. 7) just for them to tell me it had shipped and gave me a tracking number after circle jerking me around. Can't use the tracking number anywhere! They are apparently doing an, "investigation," into where my package is. I expect I probably won't hear from this garbage company until after xmas. Did this early so I wouldn't need to put up with this, YET HERE WE ARE. Shop somewhere else. Disney just wants your money and after they get it, you mean sweet F all to them.

My wife placed an order for a nice limited Kingdom Hearts Pin. It is her favorite series and she was looking forward to getting a nice pin for it. When we received the package there was no pin but instead a regular Disney mug. We immediately contacted customer service to figure this situation out but was told that they didn't have anymore of the pins so couldn't get one for us. As someone who has worked in a warehouse I can't see how this was not caught before leaving the dock (massive size and weight difference). The brightside is that there was a full refund given to us and we were told to keep the mug but we were still not able to get what was originally paid for.

I placed my 1st order on Dec. 10th of 4 Disney Christmas gifts for my grandsons. After 10 days and still no email confirming that my order was shipped, I finally received an email however it wasn't to say that my order has finally shipped. Unfortunately the email said that two of my four items were out of stock. I called their customer service number and after waiting on hold for 40 minutes, I was connected with a representative, who shared more bad news, that the other two items from my order had not only not been shipped yet, but they may or may not, still be available! I am appalled at how poorly this entire process has been handled, especially when the items ordered were clearly Christmas gifts for children who certainly won't be receiving their Disney gifts in time for Christmas, if at all. I would not recommend purchasing anything from the Disney Store as it's not the most Magical place in retail!

Bought Disney's 'Nightmare Before Christmas' 1000 piece jigsaw puzzle from Florida Disney World Magic Kingdom Main Street Store in July 2023. Given as present in November, took several weeks to complete. Only at end did we realise there were missing pieces so very unhappy. Pictures taken and sent to merchandise guest services to get missing pieces, complete replacement, or credit note. Was told that as outside 30 day period and I could not take it back to US store no help would be given. I live in the UK, it was a present given some time later, and it took a long time to get to the stage where we realised it was defective. No understanding or leeway from Disney at all. Dreadful quality control that it should be defective, and an appalling lack of understanding from a multi-million USD company in refusing any help. Do not buy from a Disney store if you are not from the US and don't want to have to travel back, or your purchase is a gift and will not be checked until after 30 days.

Placed a preorder and disney tried to authorise a payment and my bank rightfully stopped them from doing so. I contacted the bank to let them know it was okay and then disney cancelled my order. Customer service was false advertisement as they offered no help just a bunch of templated messages and didn't want to do anything to help as it would have consisted of them being helpful or productive! Amazing that a company as well known as Disney treats its customers as something they trod in

I bought a cute Minnie mouse necklace for my best friends birthday/Christmas gift (125$). Instead I received a 50$ Mickey mouse necklace. They would not resend the necklace I ordered until I sent back the incorrect one, who does that nowadays?! Seeing as I wouldn't get her gift sent on time I requested a refund instead. I sent the incorrect necklace back and I was told I would receive the refund back in my account in 3-5 business days. It's been 7 business days and I still have not got my money back. They're quick to respond to email that's the only reason I give them two stars instead of one.

I actually order all the time from Disney yes some prices can be pricey but what do you expect with good quality stuff shipping is usually great and fast a lot of times Disney has discounts for orders highly recommend! If you cant find it on the site then try the Disney Park app everything is there!

I love anything Disney and always have. I do find some of their prices to be a little high unless you get a good sale like 25 percent off if you spend $100. The problem is the sales rarely will ever include anything designer like Dooney bags or Vera Bradley. Once in a while these products go on sale but not when they have 25 percent off promotions. Also, I find delivery is a little on the slow side but overall I am always pleased with the products I receive.