DigitalRiverReviews 127

This is a dirty company, they automatically renewed something with me that I had not requested. I have reported them to PayPal for now. They have robbed me of $90 and I have had no response from this horrible company, I want my money back you frigging thevies.

To me this is cheating. I'm getting unsolicited payments from this merchant and I don't think that's right.

I Bought software that didn't work for me and after contacting digital river explaining I got nothing for my money they refused my refund. Terrible way to deal with customers. They've basically scammed me and ripped me off. My advice is stay well away from digital river

Seems to be linked to Avast but also mentions it's an Adobe partner.
Is not easy to find out how to cancel it.
It's connected to a bank account I didn't give access to either.

Not happy at all. Digital rip off more like it.

I placed an order of 1 product, was charged 2x and received my order 2x but there isn't a return policy and no way to contact the company

If you a purchasing a product or digital product [download/ subscription] and Digital River is the payment processor, stay away. Do not go forward with the order. Once they process your payment your money will be gone forever. They do not honor stated refund policies at all. Read the reviews. You have been warned.

They sold my information to AVAST to charge for a subscription. I never knew this company, neither has any service taken from AVAST. Reported to cyber crime about their scam

Seems these guys like to scam. I had gone to their website for AVG FREE the free anti virus software. I only have the free version, but today they claimed I had a premium version and they took $93.99AUD out of my account, without notice and without notification that any trial offer was expiring or anything like that. I ONLY have the free version. Their website contact form does not work, and the company do not respond to emails.

I then found out that the premium service is HALF of what they charged me. I have demanded a full refund through Paypal.

They have steal from my credit card and support section does not exist at all. I fully recommend not to buy any thing from these scammers.

"Roger" the crook on the phone billed my account for a product I canceled over a year ago. When trying to get my funds returned this fool felt it his duty to make my day more complicated. Screw u "Roger" got my money back anyways

I thought I was at the Sibelius/Avid website when I ordered the advanced version of this software under a "perpetual license." Perpetual license was presented as a one-time purchase, as opposed to a yearly subscription option that supposedly included updates and support. I did not want the recurring charges, so I paid a hefty price for the first option. When the receipt for the order was emailed to me, it was from "Digital River" and not Sibelius or Avid corp. A year later, my Paypal account was charged $104, which unbeknownst to me was set up as a recurring annual "subscription" fee by Digital River. This is not what I ordered, and Digital River has been unwilling to make the correction or refund this fee (for which I received nothing). All I could do was block them from my Paypal account, but I'm still out over a hundred bucks. Do not do business with Avid Corp (Sibelius, Pro-Tools, et al) or Digital River. They are scammers of the highest order. Additionally, the new version of the software is inferior to the older version I have used for years. I only replaced it because I had to buy a new computer, and the old version wouldn't work on it. Lots of annoying glitches and bugs that Sibelius could not fix, and the software is far less intuitive to learn than it used to be. They just shrugged and blamed it on the new Mac.

I ordered a lenovo laptop from the digital river website. As I use numbers a lot, a numeric keypad was essential, and the one I ordered was listed as having one. It didn't. It arrived, the Product Code was as ordered, but it had no number pad. I then tried to contact Customer Services with a view to a replacement, with a number pad. I might as well have been talking in Swahili (or perhaps they were) as all they kept on saying was that I had been sent the correct machine, the one I had ordered, and the specification was correct, there was no number pad. I then tried emailing with the same issue, but they too insisted that I had the correct machine and that according to the specification it had no number pad. They suggested I return it and order again, but if their website gives incorrect details I don't want to risk it again. I arranged for its return. I am informed that I may have to wait 6 days for DHL to contact me about it. In the meantime they have taken my money and will not return it until they get the machine back.

Paid for next day shipping. Took a whole week to arrive. Customer service tried shifting blame onto FEDEX, but logs show they didn't hand it off for 4 days.

I attempted to buy a build to order computer from Lenovo store for a company I work for. It should have been a simple process, select the computer and its components, enter your information, receive an invoice, pay it and done. Instead the site malfunctions and no longer removes VAT, as expected in a B2B inter-EU purchase.

I contact their chat agent, who just tells to use another browser, disable extensions, clear caches. As an IT professional I had already tried all the end user solvable remedies and the case gets escalated. What follows is a month, yes, a month, of frustration with Digital River. I call them only to spend long times on hold, then receive unhelpful and flat out wrong instructions from the customer reps. My e-mails to their helpdesk receive useless copy-paste responses, that often don't even have anything to do with with what I asked them.

Eventually they just give up on me and try direct me back to the phone support, that originally told to contact the e-mail support. I give up and order the computer from another brand.

My story is similar to everyone else's- paid for a digital product which they did not deliver, another word for that is theft. They make is very difficult to contact customer service and when you do they just give you the complete run around. Had to refuse the charges with my payment provider. This company is truly awful.

I can not get a refund, Email response, their phone cuts off/does not answer. I purchased software from https://www.sysgeeker.com/ the purchase goes through DigitalRiver, the key I recieved from sysgeeker does nothing! I mean nothing, will not register.

I contacted sysgeeker and no response. Began refund with them, no response.

Contacted DigitalRiver and no email response, their phone does not work. Nothing. I called my bank and began a fraud investigation, so we will see where that goes.

I wish I had looked into this company before placing an order with Lenovo, I stupidly assumed that they were just handling the payments in Ireland I had no idea that they were further involved.
I have contacted customer service 4 days in a row to find a tracking order for a laptop that is a christmas present for an 11 year old. I just keep getting told that they are trying to contact logistics to get this.
I placed an order for the accompanying bag which arrived 4 days after placing the order but the laptop costing over €300 is nowhere to be found.
Avoid at all costs

Add me to the list of dissatisfied customers. I've had nothing but trouble with the version of Kaspersky that I bought from Digital River. It was renewed without any message from them before the due date. Now I have to find an email address for the company, tell them I never intended to renew and ask for a refund. At least I purchased it using PayPal.
I will never have any dealings with this company again and highly recommend that anyone reading this doesn't either.
I've been using computers for over 35 years and have never had the problems I had with Digital River's version of Kaspersky. Even though I paid to have them download it to my computer, I was told to do it myself and if I had any problems, to contact them. What a complete and total ripoff!
Beth Carlton

Bought a laptop through the digital river ireland. When communicating with the agent he was prompt to reply that the item will be shipped in 2 weeks and there is not much in stock left so to hurry up with the decision. I realy wanted the Lenovo legion 5 pro and the decission was not hard to make and oh boooy... did I $#*! my self up.
Information on confirmation email shipping in 2 weeks. Waited, and give a call 2 days before item had to be shipped, just to check are there any updates, any delays. Lady from customer support said "all fine, look. The laptop is in the warehouse and it's ready to be shipped on time". 2 weeks passed, the day has come and nothing, confirmation email, item still in process.
Contacted again, first through the chat, nothing (they even disconnected the chat). Contacted again through the email, no response, called again and guess what? They don't have a clue:)

I understand that my money or my satisfaction does not mean anything to this company, the same as money and satisfaction from all of the people who got screwed by them, according to the reviews on this site.
So…
If one item is advertised as in stock, by my understanding is that the laptop is completed and ready to be sold and shipped.
Why are people given wrong information on websites with shipping time and why are they being lied to by the agents?
Are you, as a company, not ashamed of the reviews you are getting and the way you treat customers?
For us, as an end user, explanations like "Multiple vendors are involved in fulfilment and other elements of a purchase" don't mean a $#*!, you are representative of Lenovo Ireland, and you are the one to take the responsibility. Only thing that matters to me is that once I Pay that the dates provided are respected and that I get what I paid for.

All in all. DON'T BUY FROM THEM ANYTHING, YOU WILL GET SCREWED!

This absolutely dispicable company charged me 650 EUR twice for the same laptop. Then their customer support staff became incredibly aggressive, I had one threaten to take another 650 from my card if I didnt stop calling! Dont buy from lenovo or you will suffer at the hands of digital river