Look Fantastic have shockingly poor customer services. I can't be sure but I think this site is a scam, I don't think they're real. I just don't think any proper site could survive giving how poor they are at doing their job... I have used them twice (like an eejit). Both times were a massive fail. My first order was a few years ago so I assumed if they had survived this long they wouldn't be a fake site, but my second was an even bigger disaster than my first. Trust me, I've learned my lesson now. I'm annoyed with myself that I didnt check out online reviews before ordering, then I would have seen what bad feedback they get