DigitalRiver

I am thoroughly disgusted with Sennheiser for using this CLUELESS platform.

So far I have been charged TWICE for a product that I haven't received at all. I have cancelled it in writing and via the required phone call. Now I'm working with PayPal to help with this.

The Worst Company On The Planet --- bar none.

If you see them handling your purchase... R U N

They sold my information to AVAST to charge for a subscription. I never knew this company, neither has any service taken from AVAST. Reported to cyber crime about their scam

Placed an order for the new Sony Xperia 1 iii on release day (19th August). Still have not had the phone delivered almost a week later and when contact customer support they just say someone will email you with an update which they never do. Unacceptable especially when the order value is over £1k

I purchased McAfee Total Protection virus software from this company that scams you into thinking you are buying from McAfee as their logo shows up when you buy. I spent 2 hours downloading and it uninstalled my old protection but did not install the new version. I spent 8 hours so far on the phone with McAfee who said there server does not work with theirs so they attempted for days with no luck. Then I had to repurchase directly from McAfee who told me they would process refund but I was double billed. I would NEVER buy anything from this company again.

Be wary of using Digital River. I signed up to buy Trend security software only to find Trend uses Digital River as its dodgy agent to bill me without any reference to Trend. You cannot contact Digital River directly, only via its website which looks like a Russian scam. Digital River failed to respond to eight requests to explain the nature of the invoice on my credit card, by which time, I had cancelled my credit card in the expectation that Digital River was a scam and would be billing me regularly.

Briefly; I received an email from Kaspersky on 06/08/2018 saying my anti-virus license had expired. I immediately renewed my license using Paypal, only to discover that I had, in fact, renewed my license some two or three weeks ago and had simply forgotten. I emailed Kaspersky, explained the situation and requested a refund. Within 24 hrs I had received the confirmation from Kaspersky that a refund had been issued by DigitalRiver and I also received an email from DigitalRiver themselves confirming that the refund had been paid back into my PayPal account.
Outstanding customer service from two large organizations!

I was offered a subscription of some AVAST software through Digital River Ireland. I did not accept the subscription but I received an email that I was charged $49.99 for the subscription and was charged to my Paypal account. I never gave Avast or Digital River my Paypal account number. The only way they could get it is by fishing.
Anyway I immediately requested a refund and in a few days they refunded the unethical charges. Was that AVAST or was it Digital River, or both.

Digital River have succeeded only if your measure is providing unequivocally the worst service you will ever encounter.

You can expect the following:

Long delays +- 6 days to answer emailed questions.

No accountability or mechanism for upgrading disputes or complaints (I was told that decisions were reviewed by, I quote "the relevant department". When further queried for the name of this department I was told "it is a higher power" with whom there is no way for me to contact or other wise engage with.

Some of your emails will be ignored outright and remain unanswered.

Other emails will be answered with a topic that bears not the slightest relation to your topic / question.

Repeated emails and those marked urgent may or may not be answered.

No single email request was answered within a 72 hour period (bear this in mind if you have an urgent request).

No person you speak to on the phone will have any ability to give you meaningful or accurate information.

Information provided via a real person over telephone is likely to completely contradict information provided in emails.

I would suggest avoid at all costs.