DigitalRiver

They have steal from my credit card and support section does not exist at all. I fully recommend not to buy any thing from these scammers.

To me this is cheating. I'm getting unsolicited payments from this merchant and I don't think that's right.

I recently bought a antivirus software that was less than perfect buy a long shot. When I bought the software from Office Depot the box did not say that they had no customers service support. In fact it said just the opposite. I called the number on the box when I needed help and guess who answered? To my surprise after spending almost $90.00 for the software that had a third party vendor handling there customer service. The representative told me they where Digital River. I asked her why I was not getting support from the name of the software maker? She replied saying that unless I bought the software online directly from the antivirus company I had to deal with them. Well of course I became pretty irate. I then told her where to get off at and said I would get my money back and she could stuff it. I also told her that unless they put that on the box they are selling in retail stores like Staples and Office Depot then they need to remove them from the stores all together. So beware of the Digital River corporation that does not identify themselves before you waste your money. Of course I know that Office Depot had nothing to do with this as they also where unaware of the issue until I brought it to there attention. They then swapped it out for me. How nice was that? www.digitalriver.com

I ordered Microsoft Office Prof and Academic for MAC from this co. When I downloaded it, it was for Windows! I tried to get back to the company to tell them of the error and I can find no way whatsoever to communicate this problem. If I don't get satisfaction, I will dispute this charge via my credit card company and I will lodge a complaint with the BBB. STAY AWAY. I can't believe I got caught up in this mess. The claim to be a licensed seller of Microsoft products.

Seeing as there are a lot of bad reviews reporting fraudulence I thought I'd balance it up a bit. I bought a product over this platform but the download link was a dead link, i contacted the vendor and mycommerce and there was a bit of buck passing at the start. However, eventually something moved as I got a refund from the vendor (in Russia, at first I thought he'd try to scam another payment but it was a refund) so I can confirm in my case it really was just a product that didnt work or download properly, and I got a refund..

I have had three dealings with site in the last few years. One was Corel; another was a Microsoft product I purchased and now trying to re download a Roxio product. I have sent a series of email and received a response each time which not only did not address the problem but contained incorrect information. It is obvious that canned answewrs are sent by people who have NOT READ THE QUESTION! These are the worst people I have ever come across by far.

Digital River & Dragon should give seminars on horrible customer service.

First Digital River never sent me the physical shipment. Either they (or Dragon) calls me once every couple of months to sell me what I already bought, and I tell them I never received it, and of course, they do nothing.

Then I get my new IMac, so I want to set up all the software. For regular Apple software, is amazingly easy, and took less than 10 minutes of actual work for all Apple products (although some downloads took some elapsed time).

Dragon Dictate wasted almost 90 minutes of my time on the phone, and I won't get the software for another 24 hours. Ridiculous.

They KNOW I bought it and didn't get it. They initially said they can't do a digital download, and now they said they can, but it will take 24 hours. I had to wait and wait and wait on the phone, then speak to 2 people from some foreign land who don't understand enough English to know the simple problem even when I have order numbers and emails in front of them. The indian lady at Digital River said the best she could do was to refund the sale price and charge me full price.

Worst customer experience I've had in a long, long time.

I have recently bought a Lenovo equipment to be shipped to the Netherlands.

I never received my order so I called Customer Service asking for a refund. As I have been previously defrauded by lousy/not customer centric support. I asked them to actually send me a confirmation email, stating that the refund process had just been initiated.

Today I called to follow up on my refund and I was told that they could not see any information about a refund on my account. Only that it was dispatched to a warehouse somewhere in The Netherlands. I tried to say that I had a confirmation email and even had the name of the person who actually sent it to me. After this the assistant got all defensive saying she would speed up the process and that up to a max of 10 business days I should expect the refund. I asked if I could receive a confirmation and her name so I could follow (again) in the event of not receiving anything (as I suspect will happen) which she promptly denied.

DIGITAL RIVER - Only given 1 Star because the system won´t allow me to go any lower...

I bought ThinkPad tablet x1 gen 3 it cost me around £2000 with top spec.

Quality is questionable my tablet stopped working after 23 days of receiving it. Shocking knowing that it past some military test.

Lenovo with partner River Ireland has extremely bad customer service. It looks like they are armatures trying to get peace of the market by not looking at their customers. Just selling goods and services and ignoring us. Like dishonest people do.

My journey with Lenovo and River Ireland started on 1 march 2019 (bought tablet from Lenovo.com web. But invoices are from River Ireland) when I place an order. Tablet received around 12 march 2019. Tablet stopped working 4 April 2019. Called to Lenovo tech. Support I was advised that they can collect and fix it. But i wanted full refund because I believe it's not to satisfactory quality (stop working in 23 day). Advised to go to River Ireland but no result they were sending me forwards and backwords through departments till this day 08 May 2019.

My advice to you forget that Lenovo and digital river ireland ltd that they exist it is frustrating for you to get it sorted when they give a dam about you.

I will never buy again from them and if i will see that someone is partners with Digital River Ireland LTD i will cancel my order straight away. I advise for you to do same.

They been charging me 2 years for service that I never get.
Attached there email and I been contacting them 3 times after removed the disputed from Paypal, No answer from them

Dear R A,

Thank you for contacting the Kaspersky Lab online store.

We apologize for the inconvenience.

We show that currently order *******4600 has been disputed with your
Financial institution, which has blocked us from processing a refund. To
Correct this issue, please speak with your bank or PayPal to request
That they remove the dispute.

After the dispute has been removed, please reply to this message so that
We can process the refund on the order. We apologize, we are unable to
Proceed until this status has been cleared.

In an effort to continuously improve the customer experience, we would
Like your feedback through a brief survey. It should only take a few
Minutes of your time.

https://www.surveymonkey.com/s/PXJMKJ7?c=*******

Sincerely,
Lailani S.
Kaspersky Lab online store
Customer Service
*******@digitalriver.com
Email ID: *******

I placed an order of 1 product, was charged 2x and received my order 2x but there isn't a return policy and no way to contact the company

I am finally fed up enough with Digital River to post a complaint and suggest that vendors should seriously consider using an alternate option.

About six months ago I received an email from Nuance promoting an introductory price for DNS. I placed the order for a download version and added backup CD. Subsequently my order was rejected for the download version, but not for the CD. Nice to have spent money on a CD without getting the license. On complaint to Nuance they said it was a problem with Nuance and could care less. I ended up purchasing DNS 12 recently through Amazon. Guess what, I used the same credit card and address!

Today I went to order an annual subscription to screencast. My order was rejected twice using the same credit card and address as for Nuance. A call to TechSmith sales and I was able to make the order without problem. Again using the same credit card and address.

I am sick and tired of Digital River and will avoid them at all cost. If a vendor does not offer an alternative to purchasing their product through DR, I will not purchase the product.

Digital River is awful. Avoid them if you can. I bought a Lenovo laptop from them but the laptop didn't work. Digital River tells me I have to get a refund and the process is as follows:
1. I contact Lenovo and get a return code under their warranty scheme.
2. I give the return code to Digital River.
3. Digital River confirms the return code with Lenovo and then collects the laptop from me
4. Once Digital River has collected the laptop from me they give me a refund.

Everyone is doing their part except Digital River. Lenovo gave me a return code straight away. I gave the return code to Digital River. Digital River won't contact Lenovo to confirm the return code.
At first they tried telling me they contacted Lenovo and the delay is with Lenovo, however, Lenovo are adamant Digital River have not yet contacted them. Lenovo say all Digital River have to do is send an email and Lenovo will approve it immediately. Digital River now accepts they have not yet sent the email to Lenovo and claim they will prioritise sending the email with their supervisor. It's been over a week now and they are still delaying sending an email to Lenovo to confirm the return code. When I asked to speak with a supervisor I was told a supervisor will phone me. I am still waiting. Its pretty obvious Digital River are delaying giving me a refund for as long as possible. My recommendation is save yourself a nightmare and do not buy from these crooks.

For some reason Nvidia Shield uses them as their processing department. I don't know why the Shield is a great device. I love it, but dealing with DigitalRiver was anything but pleasant. For some reason when they shipped the package they put restrictions on it that It needed to be signed for, which is fine. I wasn't going to be home to sign for it for a couple of days, they told me after 3 days it goes back to the warehouse and it was refunded. I stated that's not right I want the package. They said that's the way it is. I called Fed EX and asked them what could be done. They stated to have DigitalRiver call them and take off the restriction and I could just pick it up at the facility. For some reason they put a restriction on that I couldn't even pick it up it had to be delivered. I spent over 2 hours on the phone with them just asking different people to call FedEX and change the restriction. No one would do it. I finally got transferred to a guy name Bill who said he would call me back after he looked into it, and of course no one called me back. I ended up going to the local Fed Ex branch early in the morning while they were still loading trucks and asked the supervisor if I could pick it up, to which she said yeah that's fine. All of this because Digital River refused to make a simple phone call and change the delivery exception. What a horrible company.

I used to license a lot of code from vendors who used Digital River for payment processing and marketing.

The past couple of days I had been trying to license a piece of code for $14.02. The transaction kept failing whether or not I tried a credit card (!) or PayPal.

I spoke to their customer service representative this morning who informed me that only if I reversed charges which I had disputed in 2009 for $60 (code which did not work as described) would I be permitted to make the current license purchase.

I informed the company's agent that I would not accede to waiving my rights as a consumer.

Digital River's extortionist tactics appear to have been copied from an Al Qaeda terrorist manuals. I will NEVER do business with ANY company affiliated with them.

Tangentially, prior to 2005, I used a credit card kept on file at Digital River for small software purchases from boutique, niche coders in different parts of the world. It wasn't until I rescinded my statements with purchases for taxes one year that I saw I had over a thousand dollars in "mini-charges" from companies I never heard of or had done business with.

Maybe it was a coincidence. But Digital River was the only on-line company that had my credit card information during those years.

Since that time I cancel my debit/credit cards once a year and replace them with new ones to help avoid Digital Theft.

I do know that I have not had a problem paying vendors directly using PayPal and Authorize.net, ever.

I renewed my Avast subscription to full yesterday at 1pm. Satuday 19th May. It was advertised as sale price, special offer. Checking my account this morning it shows as pending full amount. I have contacted bank and need authority from Digital River to claim back this amount. I suggest you have NO DEALINGS WITH AVAST OR DIGITAL RIVER. THEY ARE COMPLETE LIARS AND CONFIDENCE TRICKSTERS. I AM UNINSTALLING AVAST AS I HAVE LOST ALL CONFIDENCE IN THEM. IF THEY RESORT TO FRAUDULENT ACTIVITY HOW CAN THEY BE TRUSTED TO LOOK AFTER YOUR TABLET, PHONE, OR LAPTOP