Anthony T.

I recently purchased Camtasia and SnagIt. The are not only superior products, but are backed up by excellent support and a strong user community.

Today, I added an annual subscription to their ScreenCast service.

I purchased Camtasia and SnagIt bundle through Amazon. It is the same price as purchasing directly from TechSmith, but unfortunately they used Digital River as their payment portal.

This is the only negative thing I can say about TechSmith is that they use DR. See my review of Digital River on SiteJabber for a view on my experience with them.

Fortunately, when my DR purchase was rejected I was able to call TechSmith directly. Their sales department took care of me in a professional and courtesy manner.

I am finally fed up enough with Digital River to post a complaint and suggest that vendors should seriously consider using an alternate option.

About six months ago I received an email from Nuance promoting an introductory price for DNS. I placed the order for a download version and added backup CD. Subsequently my order was rejected for the download version, but not for the CD. Nice to have spent money on a CD without getting the license. On complaint to Nuance they said it was a problem with Nuance and could care less. I ended up purchasing DNS 12 recently through Amazon. Guess what, I used the same credit card and address!

Today I went to order an annual subscription to screencast. My order was rejected twice using the same credit card and address as for Nuance. A call to TechSmith sales and I was able to make the order without problem. Again using the same credit card and address.

I am sick and tired of Digital River and will avoid them at all cost. If a vendor does not offer an alternative to purchasing their product through DR, I will not purchase the product.