When I first received the Motobecane bike I thought "what the heck did I get myself into?" but then Larry at Bikesdirect calmed me down and it came out perfect! I've made 4 trips around our local lake and couldn't be happier. Don't be afraid of a bike in a box!
Bike was in great shape went together fine but the front brake cable assembly was totally missing!Was not on bike as delivered and no-where in box-I had to order another from Amazon in 3 pieces to make what I needed-very hard to contact of these people for anything-
Kinda disappointed some thing important was missing!
Bikesdirect got with me after I e-mailed them and they sent me the missing parts pronto-I am totally ok with deal now -thanks
just installed a set of single speed Baker Street wheels on a commuter bike for my son. I only needed a rear wheel but the used wheels at the multitudes of shops her in Portland were all $70-$150! For a basic 10 year old wheel. I saw those while searching the web and at $49 including tires and tubes were worth a chance. What I got was a well built nameless double wall rim, a decent set of hubs, stainless spokes and a set of kenda tires. I thought I would have to true them and grease and adjust the hubs but they were perfect right out of the box. After reading negative stuff about bikes direct by the bike snobs I can tell you my experience was great. I raced bicycles for most of my youth, and worked in bike shops so I'm no novice. I got a solid set of wheels for a great price.
I was skeptical about buying a bicycle unseen, but went for it. I placed the order then realized I wanted a different size. I emailed Bikes Direct at 10:30 pm and a woman named Karla replied the next day got me the right size ordered. I received the bicycle in a few days and it's been great ever since. I will not hesitate to order again from this company.
Winter is coming sometime; and I thought I should jump on the fat bike craze
Problem is that stores all get over $1500 for a fattie
The gravity bullseye monster is one of the best fat bikes under $1500
And I found one on bikesdirect for $499
With free shipping !!
After I placed my order , it showed up in three days it perfect condition
Saving me well over $500
I love my fat bike
I just got my third ATB from bikesdirect - what a deal on HAL5: paid $1099 for a full suspension that would go for over $2000 in a shop
Plus I paid no sales tax and got free shipping
All my purchases from BD have gone smoothmy
Plus several guys in my riding group have gotten mountain bike deals from this site .
Not sure how they do it: but their deals can not be beat!!!
Rock on guys
I bought two bikes feel that I really got more than my money's worth.
They look awesome and the ride is killer!
I did have to settle on another color for my girlfriend's bike, as the first one had sold out shortly before I placed my order. Wasn't really a huge deal for us as we were in it for the value and bikesdirect hooked us up on the 2nd bike.
All-in-all happy with my purchase
BOTTOM LINE, ASSEMBLY AND LABOR WOULD NOT NEED TO BE COVERED IF THE BIKE YOU SENT WAS PROPERLY PACKAGED. BY SENDING REPLACEMENT RIMS YOU AGREED THAT YOUR PRODUCT WAS PACKAGED POORLY. SO BECAUSE OF YOUR POORLY PACKAGED PRODUCT, I, THE CUSTOMER, SHOULD BE STUCK WITH THE ADDITIONAL COST? AND ON TOP OF THAT, THIS WAS A BIRTHDAY PRESENT FOR MY HUSBAND WHO HAS BEEN GOING BACK AND FOURTH WITH YOU FOR 2 MONTHS NOW
I highly recommend Bikes Direct the Customer service is great, and fast response, very helpful, Delivery is top notch.
Good quality bikes good price fast shipping. I bought two bikes and they fit me perfectly. First one got stolen. Never had to contact their customer support so no comment on that. One suggestion is to include a way to review each bike like Amazon. This is my go to place for bikes.
I ordered a townie bike to ride around downtown and love it!
Cute colors and inexpensive! Sorta like a DIY project with a functional reward at the end.
I recommended bikesdirect to my friends for when they need a bike of their own.
Choosing a bike can be hard only because they have lots of options and some bikes are really similar.
Once you find one you like ordering is simple and shipping doesn't take more than a week.
I was impressed by the turnaround on my bike. I ordered it on a Tuesday and had it on my doorstep the same Friday.
Almost wish I had bought two since the bike ended up being much nicer than I had anticipated.
Ride is smooth and no complaints spring to mind.
Nervous about buying a bike online without sitting on it but I couldn't pass up that price!
Got it in a little less than a week, had it thrown together in 25 minutes.
After some tweaks and tuning over the next day or two, I had a bona fide bicycle!
Hi, I'm 64, a retired Firefighter that used to run marathons and do biathelons until an injury. My last race was over 20 yrs ago (my bike was stolen). Decided to treat myself to a bike to get active in retirement. Ordered an AVE. D from BD, received it in 3 days. I think it's a work of art in Burnt Orange, I never used index shifters before, SWEET, lighter than anything I rode before and with disk brakes I can still stop during TX coastal rains. I had to pay taxes being in Texas and still think that at $432.00 this is by far the best bike value around. A few months of training then, see you at the races.
I just got a new Hal 5 and it's been great. UPS smashed up the rear derailleur hanger, and Larry send me a new one and a surprise with the package 30 min after I explained the problem. These guys have top notch stuff and function with a very high level of customer service. I'm a customer for life!
I was able to purchase my new bike easily on bikesdirect.com. I received communication from them and my bike arrived from UPS just 3 days later. ( I ordered on Tuesday and received my bike on friday). I assembled it easily and was up and riding by Saturday afternoon. I would purchase from this company again.
when I shop online
I want a good selection, safety, good products, free shipping, no sales tax, and a super good price
Bikesdirect has it all
I have purchased two bikes from BD and I am looking at a 3rd
Everyone knows their prices are the best in the bike business
But service, shipping, quality
They have the entire package
Overall, a really good deal. Customer service was initially slow but responsive. The wheels came in missing parts. The box arrived open by UPS. Initially had trouble fitting the wheels because of missing parts. Once in touch with service adviser Larry the problem solving began. Larry stayed a bit late with me on a Friday. Found out I was missing spacers. These were sent the following Monday and arrived on Thursday. I needed to file the spacers down a bit but got them to fit. Wheels are well built and true.
Basically, need to be patient if there is a problem. The hours are limitted, but I felt Larry was helpful.
Tip for consumers: Be patient.Ask Chuck about BikesDirect
My husband wanted a nice bike that I felt we could not afford
A friend told me to look online and I found a fat tire bike just like he wanted at Bikesdirect
Stores wanted over $1600 which was about $2000 with tax
I am not sure that the $499 tax free bike I got is as good; but I know my husband loves it and rides a lot
Loving the fact that I could make him happy within our budget
If you're a bike snob, stop reading now. Nothing I say will matter. I've bought 5 bikes, road, mountain and fat bikes from bikesdirect. You get great value.. just read the components, Shimano 105 is the same no matter where you get it. I had problems with a cassette, bikesdirect replaced it, no questions asked, with a better model than was originally on the bike. UPS misplaced a bike that was going to my son at college. Bikesdirect sent another one with expedited shipping. I run into people on trails with bikesdirect bikes ( I know their brands by now ), and everyone I meet is happy with their purchase.
This is my fifth bike through them two from two from Cycle Spectrum and three from Bikes direct.com. All bikes have exceeded my expectations. I have lived past 12 years car free and these bikes have performed as should in bad weather and terrible Houstons pot hole littered streets. I have bought from major manufacturers and even had bike custom built these bikes can hold their own against them. I make a modest living so this company allows me to afford a bike that could not normally afford. Keep up the good work bikesdiirect, you have a long time loyal customer.
I have ordered five bikes from bikesdirect
Every time it was the the same; great price; tracking email at once; bike delivered in perfect shape ; setup and assembly no problem -- and bike same quality as the best offered in any bike shop at half the price!
I have told friends about the site who have had the same experience; so why not spread the word on the net? Bikesdirect is the real deal
I recently bought two bikes about a month apart. The first was flawless in every detail and a tremendous value, so i got another one....completely different model and type of bike. The second bike had several differences from the advertised spec sheet. Two appeared to be a model year upgrade, while the other three were clearly a downgrade and perhaps a prior year as well. A quick email resulted in an astoundingly quick reply, a change to the spec sheet and picture on the site and a $35 dollar, unexpected refund!!! I felt the discrepancies had a somewhat offsetting effect, due to the potentially increased performance of the newer items. I literally asked for nothing but for Bikes direct to fix their spec sheet on the site for this bike and take a new photo. All i have to say is wow. Best service i can recall in my adult life, and easily trumps the local LBS level of attention. Bikes direct is the real deal. buy with confidence from them....oh and three days order to door at my location. excellent in every way.
Tip for consumers: Just do your research, learn to fix your own bikes and buy with confidence.Ask Ron about BikesDirect
43 Questions & Answers
About BikesDirect (from the business)
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you.
Bikesdirect sells thousands of bikes every week and takes pride in caring for our customers before and after the sale. We'll do what it takes to make customers happy as long as it's fair and reasonable.
Having issues with your bike? Please contact us at email@example.com or call 904-249-2453 Mon-Fri 9a-5p EST. Any customer that is not satisfied with the bike within 30 days can return it per policies.
We carry the widest selection of bicycles imaginable. Road Bikes in Titanium Carbon and Aluminum, Titanium or Aluminum Mountain Bikes, 27.5 and 29er MTBs. Full suspension and hardtails, Comfort, Hybrid, Endurance, Gravel Race/Grind, Cyclocross, Triathlon bikes. From entry level to professional level bikes equipped with Shimano or SRAM that could easily crush Leadville or the longest Tour de France route you can think of.
We believe in bringing you the best deals possible - some are almost unbelievable! Shop and Save Now
(FREE SHIPPING SiteWide *48 States)
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you
Over 15 years ago, Dr. Mike Spratt, a college professor, decided to combine his interest in bicycles, computers, and the internet into bikesdirect. Since then, over 100,000 cyclists have chosen to save on high grade bikes by purchasing from us. The model of low-cost, high-volume, direct sales of bicycles via the web has worked well enough that many other sites have emulated bikesdirect. We are all very happy when cyclists get a great value of a bike that they can enjoy, no matter who they purchase from.