Dallas, TX 75238, US
Tel: (904) 249-2453
I ordered a Gravity Bullseye 27.5+ fat bike on Monday late afternoon. It shipped late on Tuesday and arrived yesterday (Friday). It was packed very mindfully and despite the box getting what looked like a bit of a rough ride from Fedex (ground shipping...the free option), the bike arrived without a scratch. It arrives mostly assembled. The only tools you need for finishing the assembly is a hex/allen wrench (sorry, don't remember size) for the handlebars/stem and front brake caliper (needed tightened), and a 15mm wrench to install the pedals. Everything works perfectly, shifting is smooth and swift for both front and rear, disk brakes work quite well, and the bike is gorgeous in Flash Green!
I paid the £10 "next day" delivery charge on the Thursday night. I assumed that delivery would be Friday. Ok,Saturday then? Sunday? I'm waiting on Monday now. No bike still. I had to "promp" an e-mail confirmation of the order by phone on the Friday morning and was told,"the bike was "dispatched". What that means is it leaves today.
Never again! I needed the bike for multiple jobs around town. I bought one at the cycle surgery on my way through. When this bike arrives I shall send it to a bike charity. I never want anything to do with this lot ever again!
The bike is well made and a great value. Happy with my purchase and would buy again. Also the seat broke on the bike after a few rides. I called up customer support and they had an upgraded seat mailed to me within a few hours. Great work and appreciate the help!
The quality of the product is the best.Service is very good.Delivery system is good.I really like this site.
This is the first time I have ever posted a rating on anything I have purchased, period.
I picked up a 22 inch Lurch FS from BikesDirect.com, and I love it.
The brand was Motobecane, from what I can tell, it's a brand that they purchased and are selling consumer direct.
I can't say enough good things.....
A bit about myself. I am a bike industry veteran. In the late 90s, I spent 4 years running engineering for a big bike company in WI that starts with a T, since then I have always hated paying retail.
I am 54 YO, a 250 pound Clydesdale, and starting to slow down a bit.
I broke a helmet going over the bars on my XC full suspension bike last year, live in the PNW with great trail access, but getting too old to crash.
I love this fat bike! It allows me to ride both flat and technical trails and get a great workout. I can't run much anymore, hurts my feet, but this bike gets me on the trail with the dogs and get a great work out.
When I ride flat trails, I run 20 psi and roll about 2x running speed.
When I roll my old MTB trails, I run a bit less pressure, floats uphill nice, and downhill technical stuff get sucked up by those big 4.9 inch tires.
Honestly, I tried local bike shops, and bikes with 1/2 the spec were 2x the cost. At just over $1000, it was a risk I was willing to take.
It literally took me less than 5 minutes to go from box to trail, both front and rear derailleurs were tuned, tires even had pressure in them.
I have about 150 miles on the bike and absolutely love it.
The frame was welded and bike assembled in Taiwan, which was unexpected for the price; I expected China.
The fit and finish are great; very happy camper.
The 22 inch frame fits me great, initially I wanted the Minnesota 3.0, but they were sold out. I considered this a 2nd choice, but have absolutely no regrets.
I went chrome moly rather than aluminum because my first two MTBs in the mid80s were steel and I miss them....so much fun.
Nothing but good things to say. I would love to support my LBS, but not when it costs me 2x what this did.
BD gets a bad rep from others. But they are always quick to fix errors, and leave a great level of satisfaction.
I come from a road cyclng background- and a few years ago wanted to try MTB. But I could not justify spending $3k+ on a new bike from the big brands. BD helped give me a solid bike at a great price point that I used as stepping stone into the mtb world.
Now, my gf is interested in trail riding so I did the same for her. I always recommend BD to others!
We just bought two road bikes with fixed gear for our daily commute. The bikes are really nice and light and also as described on their website but, one of the bikes had a defect on its fork and the other one an issue on the left crank arm. Both issues were addressed by the service department and we got those issues fixed almost immediately. I couldn't be happier with their response and service provided to us. I would buy again and recommend to my friends. It is the third bike we get from BikesDirect.
I bought a Gravity Base camp 1.0 for my girlfriends son after searching all the major brands. I was not paying 500 to 600 bucks for an 11 year old to grow out of in a year. For $299 it has comparable components and I have to say a better frame than the 2017 Specialized Hardrock I just bought for my girlfriend. After seeing the made in china sticker on her frame I was aggravated for not going with bikes direct for her and myself also. I bought a 2016 Specialized Cambor 29er, But after seeing the frame being made in Taiwan and the lesser components by far than the Motobecane HAL 6, well I may sell the Specialized to my brother and get the HAL 6. Also the bike showed up like 2 or 3 days after ordering it.
I had a couple of issues with my order, but the folks at Bikes Direct were absolutely attentive to my issues and made it very easy to return the merchandise for a replacement. I'd absolutely recommend using Bikes Direct for future purchases.
I had bought a couple bikes online from other guys, but liked the service and special that BD gave me most.
Got a new bike over black friday weekend and am loving it!
I almost never write reviews but had such great experience with Bikesdirect
I shopped for a carbon road bike with Shimano locally and everyone online. Not even Amazon could beat the price. Plus I got free shipping. Had a minor issue and Larry took care of me without delay. Highly recommended!
I have purchased lots of bikes online for myself and for friends
Bikesdirect clearly has the best prices
I personally have two bikes from them
But what surprises me is; they also have the best service
I needed a part for a different bike and the local shop was giving me the run around
I emailed Larry at bikesdirect service and he actually found the part in his back stock and priority mailed it to me for a super low price
Really I incredible service
In a shop you can not get a road bike under $800, and I do not have that much cash
I shopped everywhere and found the only name brand nicely equipped road bikes under $300 are at bikes direct
I ordered a Mercier for $249 and it was delivered in perfect condition in two days
You can not beat this deal
I was even able to set it up in less than an hour
I love it! It's a very clean white with silver and black trim / very racy
I recently bought two Mango Parrot bikes - one for my wife and another for my daughter. Fast shipping and easy assembly. It took more time to unwrap the carefully packaged bikes than it did to actually assemble them! Only had one minor issue with one bike - the front tube wouldn't hold air and it shipped without a rear/red reflector. Larry hooked me up with no questions asked. My wife and daughter love the bikes!!! Highly recommended.
Bought a Bikes Direct 29er at Christmas. The delivery was 1 day early to my surprise, couldn't wait to get it put together. The hardest part about it was getting it out of the box and the wrapping. The packaging is well thought out and very protective. My box arrived with a smash mark in the side of the box, but everything inside was so well protected there was no damage. The assembly process is not difficult at all (I am very mechanically inclined) The directions are clear, read them twice they are a translation from another language. The adjustments for both the derailleurs and the disc brakes were very close and could have been ridden as received. Now that we are almost through the summer and I have some mileage on it love the bike. It is a great ride and the price was very good.
Tip for consumers: There are so many choices it is like a kid in a candy store.
When I first received the Motobecane bike I thought "what the heck did I get myself into?" but then Larry at Bikesdirect calmed me down and it came out perfect! I've made 4 trips around our local lake and couldn't be happier. Don't be afraid of a bike in a box!
Bike was in great shape went together fine but the front brake cable assembly was totally missing!Was not on bike as delivered and no-where in box-I had to order another from Amazon in 3 pieces to make what I needed-very hard to contact of these people for anything-
Kinda disappointed some thing important was missing!
Bikesdirect got with me after I e-mailed them and they sent me the missing parts pronto-I am totally ok with deal now -thanks
just installed a set of single speed Baker Street wheels on a commuter bike for my son. I only needed a rear wheel but the used wheels at the multitudes of shops her in Portland were all $70-$150! For a basic 10 year old wheel. I saw those while searching the web and at $49 including tires and tubes were worth a chance. What I got was a well built nameless double wall rim, a decent set of hubs, stainless spokes and a set of kenda tires. I thought I would have to true them and grease and adjust the hubs but they were perfect right out of the box. After reading negative stuff about bikes direct by the bike snobs I can tell you my experience was great. I raced bicycles for most of my youth, and worked in bike shops so I'm no novice. I got a solid set of wheels for a great price.
I was skeptical about buying a bicycle unseen, but went for it. I placed the order then realized I wanted a different size. I emailed Bikes Direct at 10:30 pm and a woman named Karla replied the next day got me the right size ordered. I received the bicycle in a few days and it's been great ever since. I will not hesitate to order again from this company.
Winter is coming sometime; and I thought I should jump on the fat bike craze
Problem is that stores all get over $1500 for a fattie
The gravity bullseye monster is one of the best fat bikes under $1500
And I found one on bikesdirect for $499
With free shipping !!
After I placed my order , it showed up in three days it perfect condition
Saving me well over $500
I love my fat bike
I just got my third ATB from bikesdirect - what a deal on HAL5: paid $1099 for a full suspension that would go for over $2000 in a shop
Plus I paid no sales tax and got free shipping
All my purchases from BD have gone smoothmy
Plus several guys in my riding group have gotten mountain bike deals from this site .
Not sure how they do it: but their deals can not be beat!!!
Rock on guys
I bought two bikes feel that I really got more than my money's worth.
They look awesome and the ride is killer!
I did have to settle on another color for my girlfriend's bike, as the first one had sold out shortly before I placed my order. Wasn't really a huge deal for us as we were in it for the value and bikesdirect hooked us up on the 2nd bike.
All-in-all happy with my purchase
BOTTOM LINE, ASSEMBLY AND LABOR WOULD NOT NEED TO BE COVERED IF THE BIKE YOU SENT WAS PROPERLY PACKAGED. BY SENDING REPLACEMENT RIMS YOU AGREED THAT YOUR PRODUCT WAS PACKAGED POORLY. SO BECAUSE OF YOUR POORLY PACKAGED PRODUCT, I, THE CUSTOMER, SHOULD BE STUCK WITH THE ADDITIONAL COST? AND ON TOP OF THAT, THIS WAS A BIRTHDAY PRESENT FOR MY HUSBAND WHO HAS BEEN GOING BACK AND FOURTH WITH YOU FOR 2 MONTHS NOW
Ordered a Diamondback Overdrive, it came earlier than quoted. Gears were perfectly adjusted out of the box, and assembly was simple.
53 Questions & Answers
About BikesDirect (from the business)
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you.
Bikesdirect sells thousands of bikes every week and takes pride in caring for our customers before and after the sale. We'll do what it takes to make customers happy as long as it's fair and reasonable.
Having issues with your bike? Please contact us at email@example.com or call 904-249-2453 Mon-Fri 9a-5p EST. Any customer that is not satisfied with the bike within 30 days can return it per policies.
We carry the widest selection of bicycles imaginable. Road Bikes in Titanium Carbon and Aluminum, Titanium or Aluminum Mountain Bikes, 27.5 and 29er MTBs. Full suspension and hardtails, Comfort, Hybrid, Endurance, Gravel Race/Grind, Cyclocross, Triathlon bikes. From entry level to professional level bikes equipped with Shimano or SRAM that could easily crush Leadville or the longest Tour de France route you can think of.
We believe in bringing you the best deals possible - some are almost unbelievable! Shop and Save Now
(FREE SHIPPING SiteWide *48 States)
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you
Over 15 years ago, Dr. Mike Spratt, a college professor, decided to combine his interest in bicycles, computers, and the internet into bikesdirect. Since then, over 100,000 cyclists have chosen to save on high grade bikes by purchasing from us. The model of low-cost, high-volume, direct sales of bicycles via the web has worked well enough that many other sites have emulated bikesdirect. We are all very happy when cyclists get a great value of a bike that they can enjoy, no matter who they purchase from.