BikesDirect

My bike came with a few parts missing.

I emailed their customer service with pictures, and they responded swiftly. Larry, the service representative, created the new shipping label for the missing parts was created within 15 minutes.

Even though accidents happen, I am very happy with how BikesDirect's customer support, and Larry in particular, handled it.

I would definitely do business with BikesDirect again, purely because I have the safe of mind knowing that they put the customer first.

Larry from Bikes Direct has been extremely helpful!

We would like to especially thank Larry for including the useful tool for my brakes replacement (didn't expect it and it was a pleasant surprise).

Super quick responses and shipping of the parts. Customer service at its best!

Suggesting Bikes Direct to anyone we know who is looking for a bicycle! :)

I received my new road bike from bikes direct in good condition aside from
One issue, details to follow. I was slightly overwhelmed by the unpacking and assembly but was determined to do it myself. I watched the videos that were sent to me and I was able to get everything tightened down. The only thing I was stumped on was the tires and how to inflate them. I figured it out quickly after a bit of research but wish I had known beforehand so I could have had the right pump ready. All is well now and I plan to help my boyfriend choose one soon so we can ride together. I do recommend this company.

I bought a Gravity bike from them a couple of months ago. The first front tire I got seemed to have some wobble in it, then I realized that the tire had actually split along the center in certain spots. So wide, in fact, that you could see the tube. I sent them a message and asked that they replace the tire. They sent me another tire which ended up having the exact same problem. Now, initially I thought it could be from over inflation, but the back tire I have has held up fine.

UPDATE: The people at Bikesdirect did everything the could to resolve the issue. Their customer service has been well handled so I upped my rating to 4 stars. I am still undecided if I would still pass over a local shop to buy from them again, but that's more of a personal interaction preference.

I just got another ride from Bikesdirect. Happy again! When I bought my first one, I admit I was a little concerned about buying a bike online but my neighbor told me that he was happy with them so I gave them a chance. Now it's the only place I shop for a bike. Ya can't have too many bikes, though my wife disagrees, or too good of a lock (the unfortunate reason I made this purchase). I hope my next purchase is because I just want a new bike!

My son son had been saving for a bike for almost a year. He found a bike on this site and I ordered it. On the first ride the frame cracked just below the water bottle screw, possible defect. I called ahead to get return approval which was a lengthy email process and sending in photos. The return was approved, I packed the bike and returned it through FedEx, bikesdirect claims they never received it. So my son has been without a bike and the company kept his money! Terrible thieves!

I know many who know bikes will look at the component specs on these bikes and will not believe it. It is too good to be true, but the bikes do ship with the real parts and that just goes to show you how much bikes are marked up in the retail stores. This is the real deal. Solid frames, awesome parts, and fast delivery. The only thing is you need some basic knowledge of bikes to assemble them. Or just take it to your local bike shop.

I was skeptical about buying a bicycle unseen, but went for it. I placed the order then realized I wanted a different size. I emailed Bikes Direct at 10:30 pm and a woman named Karla replied the next day got me the right size ordered. I received the bicycle in a few days and it's been great ever since. I will not hesitate to order again from this company.

We purchased two bicycles and had them sent to our son and daughter-in-law as Christmas gifts. We ordered very close to Christmas and they still were able to make it there for the holiday in plenty of time. Our kids loved the bikes and reported to us that they were easy to assemble, well made, sturdy and fun to ride. There was a small issue with a tube from one of the tires. We emailed the company and Larry immediately responded, promising to send a replacement tube - which he did that very day. Larry followed up again and offered his help at any time in the future. I can't recall ever having such prompt and complete service. We are very grateful to Larry and will purchase from this extraordinary company in the future, for sure. Thank you, Larry and Bikes Direct. What a great American company!

Just wanted to say thanks to the folks at BikesDirect company and for their excellent customer service and excellent product! Shipping is very fast. Eric in support was super responsive and tracked down the small parts I needed. So, I highly advice it.

This site not only sells quality bikes for a bargain price but also they have a good customer service. I bought my bike and UPS kind of lost it and I picked it up after several days as they were showing incorrect delivery dates in tracking. However, upon contacting Bikesdirect they created a service request with UPS. Finally as I suffered a delay they surprised me with a great gift. Moreover they always got in touch with me. As it's a small business they may not have 24 hrs customer service phone number but they communicate with email always.