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1 Review by Jeremy

BikesDirect

BikesDirect

8/23/15

I bought a Gravity bike from them a couple of months ago. The first front tire I got seemed to have some wobble in it, then I realized that the tire had actually split along the center in certain spots. So wide, in fact, that you could see the tube. I sent them a message and asked that they replace the tire. They sent me another tire which ended up having the exact same problem. Now, initially I thought it could be from over inflation, but the back tire I have has held up fine.

UPDATE: The people at Bikesdirect did everything the could to resolve the issue. Their customer service has been well handled so I upped my rating to 4 stars. I am still undecided if I would still pass over a local shop to buy from them again, but that's more of a personal interaction preference.

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