Site seams to be a total scam. I've bought/owned many bikes over the years, and never had a problem until this one. The bike i purchased was not only different than what it was described as in the listing on their website, but when i tried contacting, i waited over a week and didn't get any response. Only after i denied the purchase on paypal did they respond, and they still try to claim it was my fault, and i should have known better. Their customer service is HORRIBLE!