- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
3rd bike I have bought from them in less than a yr. The last one I purchased was a Taz 2.7 mtn. Bike. The dropper post had a broken release part on it before I installed it. Contacted BD about the issue and the reply was as followed. So sorry for the broken post. Sometimes they get damaged when you install improperly. I don`t have one to replace it with. So sorry is right. No # 4 bike for me BD. Customer service is what it is all about. Your actions in regards to my problem are not acceptable to me. Just glad I never had a claim on the other bikes I got from Bikes Direct.
Tip for consumers:
Bikes seem to be of good quality. Just disappointed in the response to my broken part. Seller`s posture was I broke the part. Not the case. Oh well live and learn.
Products used:
bicycle
Site continually wanting to feed info and collect data is annoying when trying to select item to order. It seems that if you press the block and not allow button you should be done with this aggravation. Love your company and products. Ordering not so sometime. Thanks for a good product. Alan
Alan K.'s review of BikesDirect earned a Very Helpful vote
alan hasn’t received any thanks yous.
alan doesn’t have any fans yet.
alan isn’t following anybody yet.
Empty.
After buying 4 bikes from them I know these are seconds from the production of branded bikes....
Received a $999 mtn bike from Bikesdirect.com today, the only instructions included did not apply...
