Received a $999 mtn bike from Bikesdirect.com today, the only instructions included did not apply to the bike. The bike is partially assembled which was expected, but absolutely no indication of how to put it together correctly. Some parts are assembled that you have to disassemble to get it back together. The derailer is just hanging from the rear chain which was knotted up. There are parts on both wheels you have to remove to complete assembly, but no mention of it anywhere. Even their website does not have instruction for this bike. Any bicycle company who does not have a 1-800 customer service number to assist customer with bicycle assembly should not be in business. They obviously know people will call it a lot. What a waste of time. Buy a bike from your local bike shop and save the headache.