• BikesDirect

2021 CUSTOMER CHOICE AWARD

BikesDirect

Overview

BikesDirect has a rating of 3.13 stars from 565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BikesDirect most frequently mention customer service, perfect condition, and next day. BikesDirect ranks 4th among Bicycle sites.

  • Service
    100
  • Value
    103
  • Shipping
    102
  • Quality
    99

This company does not typically respond to reviews

Positive reviews (last 12 months): 38.5%
Positive
5
Neutral
0
Negative
8
91
See all photos

What reviewers want you to know

Positive highlights

  • This is my 4th road bike from BD, and all have been good deals.
  • Had an issue with one small missing item and customer support was able to handle next day and handle all arrangements.
  • 2021 Customer Choice Winner

Critical highlights

  • We'd have to pay for diagnostics at the bike shop for this even though we could install the replacement.
  • And no kickstand, Bikesdirect customer service sucks!
How would you rate BikesDirect?
Top Positive Review

“Advertising”

PAUL g.
10/4/23

No Advertising means The bike i bought Last week cost $735 shipped. I owned a bike previously with lesser parts group a decade ago cost $2400. Thanks, bikesdirect staff and The People building such great products.

Top Critical Review

“Customer service after sales”

alan k.
3/14/24

3rd bike I have bought from them in less than a yr. The last one I purchased was a Taz 2.7 mtn. Bike. The dropper post had a broken release part on it before I installed it. Contacted BD about the issue and the reply was as followed. So sorry for the broken post. Sometimes they get damaged when you install improperly. I don`t have one to replace it with. So sorry is right. No # 4 bike for me BD. Customer service is what it is all about. Your actions in regards to my problem are not acceptable to me. Just glad I never had a claim on the other bikes I got from Bikes Direct.

Reviews (565)

Rating

Timeframe

Other

Reviews that mention popular keywords

bike shop (101) customer service (161) road bike (51) customer support (19)
Thumbnail of user adamc474
2 reviews
0 helpful votes
February 21st, 2024

Received a $999 mtn bike from Bikesdirect.com today, the only instructions included did not apply to the bike. The bike is partially assembled which was expected, but absolutely no indication of how to put it together correctly. Some parts are assembled that you have to disassemble to get it back together. The derailer is just hanging from the rear chain which was knotted up. There are parts on both wheels you have to remove to complete assembly, but no mention of it anywhere. Even their website does not have instruction for this bike. Any bicycle company who does not have a 1-800 customer service number to assist customer with bicycle assembly should not be in business. They obviously know people will call it a lot. What a waste of time. Buy a bike from your local bike shop and save the headache.

Tip for consumers:
I have assembled many bikes, this is the first one that I could not. Instructions would have helped.

Products used:
Taking the bike to a bike shop to complete the assembly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user publicaccessbikes
1 review
0 helpful votes
October 4th, 2023

No Advertising means The bike i bought Last week cost $735 shipped. I owned a bike previously with lesser parts group a decade ago cost $2400. Thanks, bikesdirect staff and The People building such great products.

Tip for consumers:
Base your purchase on parts group desired. My $700 prime fatbike i found superior tô The $800 or $900 (both 2xdrive) models. Ditch your front derailleur, you won't need it.

Products used:
6 great bikes

Service
Value
Shipping
Quality
Thumbnail of user jacekb166
1 review
2 helpful votes
March 7th, 2022
Verified purchase

I have purchased 3 bikes from BikesDirect so far and am a big fan. You can order competition-grade setups at entry-level prices.
Ironically, the bikes are so great that my first two got stolen, they do look great to both the untrained eye and to those who know what each of the components is worth. The components are significantly above what you'd get at regular bike stores. I tend to have the bikes professionally assembled, but it's not really necessary - doing it yourself takes less than half an hour as all the complex parts are already pre-assembled out of the box.
My most recent purchase was a Gravity FSX Monster Eagle - what an amazing bike! Each time I ride it, I get approached by biking enthusiasts who want to know more about the bike.
Great bikes, fantastic experience. Definitely a go-to place for anyone looking for quality bikes at reasonable prices.

Products used:
Bikes

Service
Value
Shipping
Quality
Thumbnail of user rhein
1 review
0 helpful votes
March 22nd, 2024

After buying 4 bikes from them I know these are seconds from the production of branded bikes. Typically have following problems, wrong assembled forks, bent hangers, wrongly assembled cables, misaligned gears, switchers, brakes, bent discs, etc. Cheap but... BEWARE!

Thumbnail of user robertm3411
2 reviews
2 helpful votes
October 2nd, 2020

Its a nice bike, however it says, compare to $1200 trek bikes... So, they sent with resin pedals on a bike for a person 6 Foot tall, *aka* a heavy person, one broke on the 2nd ride, the boy fell off and got hurt a little bit yet not bad, but its just that the pedal snapped in 2 days from only standing on it and riding on the pavement. It says professional bike on the listing or something like that. I do not think any pro rider would be happy with this bike, as it says competition ready in the claim also. The bike itself is nice, but its not a $1200 valu. The $429 dollar bike price is more like compared to a 500 dollar bike in reality. The support is sending us more plastic based pedals and I would have told them to just keep them. I just cant trust more plastic based pedals now after this. I read many nice reviews about the company, I just do not think this set up was really all what they claim. It should say compare to a 750 dollar bike maybe and thats pushing it. He likes the bike, I just don't understand the weak azz pedals they send under a compare to a $1200 bike claim. The shifters are ok, but again, they are really not comparable to a trek or giant at $1200, I am just being honest. The brakes are ok, but the schwinn from walmart had much better brakes for much less money. *we had to return due to the plastic parts inside the tube/fork area. It was a fine bike besides that. I think the bike direct bike is very nice though its just not all the high end components you would think it would be per the claim.

Thumbnail of user nellyc24
8 reviews
0 helpful votes
April 17th, 2021

Thankk you for providing unique bikes information. I am a fan of this kind of sport. And collect different materials.

Thumbnail of user brucej462
1 review
1 helpful vote
May 1st, 2023

Bought a new Gravity 29er full suspension mountain bike from Bikesdirect.com. Took about a week for the bike to arrive. Out of the box the front suspension fork was defective from the manufacturer so I emailed tech support. Larry at tech support was excellent and emailed me back in less than two hours and that he was very sorry for the problem and was sending out a new upgraded fork via usps priority mail right away. I received the fork within two days and finished the assembly the next day. The bike is awesome for the money and the customer support that Larry provided was wonderful. I've already recommended bikesdirect.com to several people who were unware of the company who were asking about my new bike. I will definitely buy again from bikesdirect.com and hats off to Larry who provided superior customer support!

Service
Thumbnail of user jasonk1756
1 review
0 helpful votes
October 19th, 2023
Verified purchase

Received bike with a broken lever on the seat post dropper. When letting them know they said sorry YOU broke it. I explained to them It arrived this way, but they assured me they put on protection, and I am the first to handle it. They did send me a link of the part to buy and that they would refund me the 10 dollars but that would mean me ordering it online and then taking apart this tightly assembled seat post and try to reassemble it. I believe a proper response should have been we will send you a replacement seat post or the part asap. Very dissapointed on this online order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jefft1098
1 review
1 helpful vote
July 25th, 2023

The bikes are pretty good, and unbeatable for the price from what I've seen. Mine required some replacement parts and extra service out of the box; Larry from Bikesdirect customer service was super helpful and responded promptly with good solutions.
I'll be ordering from them again and referring my friends. Thanks!

Service
Value
Shipping
Quality
Thumbnail of user markautrey2
1 review
0 helpful votes
July 25th, 2023

Late due to FedEx tension screw front assembly snapped due to the upper handlebar screw. Almost injured one someone. Look this product from manufacturer to seller to shipper has been a nightmare. Guess you get for what you get. I will blog about this as Tosh would in my own ",Web Redemption. "Returning this POS"

Thumbnail of user joshe110
1 review
0 helpful votes
April 30th, 2021
Verified purchase

A big shout out to Larry in the service group. My daughter's bike arrived last September but she only rode it a couple times before school went fully remote. When she started riding again yesterday (schools are back, thankfully), a part of the brake became disassembled and some of the adjustment bushings were lost. Larry sent me a new assembly. It's a nice bike and the kiddo can't wait to get back on it this spring.

Thumbnail of user siuzdak
1 review
1 helpful vote
June 28th, 2023
Verified purchase

I've bought several bikes over the years from BikesDirect, and generally they were all of good quality. However the latest has been a bit of a disappointment. The aluminum frame is fine but all the other "stainless steel" parts are very rusted, after only fourteen months. The spokes are particularly bad, but pretty much everything not aluminum is rusting. In contrast, a similar bike I purchased from them ten years ago has very little rust. Both bikes are stored inside and, being in southern California, neither see much weather. Customer service was not helpful either.

Products used:
Motobocane Strada Express 1BY

Quality
Thumbnail of user jaya725
1 review
0 helpful votes
March 16th, 2023

Elite 8 Motobecane bike lives up to expectations. The Shimano internal gear 8-speed hub is Great! I can roar up to the stopsign in high gear, stop, shift without moving into first for the takeoff. Positive and secure. Finish and components of the bike are good. BUT mine shipped with a flat tire on arrival. So I amout $8 for a new tube. Not a huge matter, overall.

Tip for consumers:
I wish the site contained a "search" window without wadiing thru 100 different models to find mine.

Products used:
Elite 8 Motobecane Hybrid Bicycle.

Service
Value
Shipping
Quality
Thumbnail of user czaynk
4 reviews
1 helpful vote
March 8th, 2021

This business is giving their custumers their best work for the customers to make them satisfied and make them have a great day.

Thumbnail of user lorimerv
1 review
0 helpful votes
April 22nd, 2023

The process of organization, service, the purchase itself high level. I already have a fully equipped mountain bike in my garage for travel and sports. Everyone who will ask about the product will receive an answer - SUPER.

Service
Value
Shipping
Thumbnail of user zacharys530
1 review
1 helpful vote
July 29th, 2023

Site seams to be a total scam. I've bought/owned many bikes over the years, and never had a problem until this one. The bike i purchased was not only different than what it was described as in the listing on their website, but when i tried contacting, i waited over a week and didn't get any response. Only after i denied the purchase on paypal did they respond, and they still try to claim it was my fault, and i should have known better. Their customer service is HORRIBLE!

Products used:
BICYCLE

Service
Value
Shipping
Returns
Quality
Thumbnail of user erikj108
1 review
0 helpful votes
June 9th, 2021
Verified purchase

A business whose support is felt through every step of the way, in every detail; from initial purchase to shipping to any concerns afterwards. In my case, it was some minor cosmetic damage during shipping. But customer rep Larry was there to help! Even though the damage wasn't their fault, Larry put my newbie-biker mind at ease and made everything right. Definitely would not hesitate to recommend Bike Direct to friends.

Service
Value
Shipping
Quality
Thumbnail of user jamesd4599
1 review
0 helpful votes
May 21st, 2023
Verified purchase

Can't believe that battery fitment was not tested before delivery.
Hours spent trying to get it fit properly.I do notice that the new advertisement mentioned that battery adjustment may be required,but that was prior to my purchase.I finally got it to stay in but you need to slap it hard to lock,or it may fall out.My did and damaged the battery.
Further the tech keeps telling me that the battery won't charge while on the bike because it's not adjusted correctly,that maybe but it should be a way better design,I've spent hours trying to get it right to no avail.
Apparently others are having problems too.
Don't buy it

Tip for consumers:
Dissatisfied!,

Service
Value
Shipping
Quality
Thumbnail of user rickyd145
1 review
1 helpful vote
October 12th, 2022

Had a problem with the rear rim on one of the two bikes we purchased. Looks like it had been hit from the side and made the rim out of true. Told me that's a problem that can occurs because the bikes are shipped thousands of miles from Taiwan and that's something I will have to have fix my self or have a bike shop fix. Yes their price may be lower but like the old saying goes, you get what you pay for. I would go to a local bike shop the next time.

Tip for consumers:
By from a local bike shop

Products used:
bike

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniels2171
1 review
13 helpful votes
March 29th, 2021

Received a beat up box frame scratched and bent back rim! You can't even call them! Only email, number provided is to process payments only. Had to file a claim with PayPal thanks to there third world service. I highly don't recommend!

Tip for consumers:
I highly don't recommend but it's all up to you.

Products used:
Motobecane fantom DS sport

Service
Value
Shipping
Returns
Quality
Thumbnail of user daylonm
3 reviews
19 helpful votes
July 23rd, 2020

My son son had been saving for a bike for almost a year. He found a bike on this site and I ordered it. On the first ride the frame cracked just below the water bottle screw, possible defect. I called ahead to get return approval which was a lengthy email process and sending in photos. The return was approved, I packed the bike and returned it through FedEx, bikesdirect claims they never received it. So my son has been without a bike and the company kept his money! Terrible thieves!

Thumbnail of user edk272
1 review
1 helpful vote
May 23rd, 2022
Verified purchase

A faulty tire caused the tube to explode 30 minutes into my kid's ride. They don't provide a warranty.
Do not use bikesdirect.com - my kid could have been seriously hurt. It could be you or your kid next time.

Tip for consumers:
Go to your local bike store instead. You get what you pay for these cheap, faulty products from bikesdirect could really hurt people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrews2341
1 review
0 helpful votes
May 9th, 2022

This is my second bike I got from Bikes Direct. Inside the box was some hidden damage (the derailleur hanger bracket got bent in shipping. I write an email to them over the weekend and before 8 AM on a Monday morning Larry@ BikesDirect already has a part coming my way. I was so blown away they fixed this problem so fast! I want to give Larry a big shout out and thanks man for making my day.

Tip for consumers:
BikesDirect is a great company to work with

Products used:
New MTB bike

Service
Value
Shipping
Thumbnail of user robertos222
1 review
4 helpful votes
August 4th, 2022

I got a bike from these guys and they have all over their site that you have to buy now because their prices are so low. I know this is my fault I should have done my home work, but i found out after I got the bike that I could have gotten it from other sites 100 less all with free shipping. So just make sure you do your homework a lot of the stuff they say about their crazy low prices, and that you better get the bike now because it will never be at this crazy price again is a lot of BS.

Tip for consumers:
make sure you shop around

Products used:
bicycle

Service
Value
Shipping
Returns
Quality
Thumbnail of user markt1974
1 review
4 helpful votes
November 29th, 2022

I purchased a HAL 29 Comp Eagle in March of 2020. It has been a good bike for the most part. I recently noticed a crack in my seat post near the cross bar. I sent an e mail in with pictures and was told that my frame should be covered. I need to strip every part on my bike from the frame, mail it in with a return label to have it mailed back. I was then told that I would receive a frame replacement 6 to 12 months AFTER they receive my frame and evaluate it.

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From the business

Bikes Get FREE Shipping* Sitewide and Up to 60% Off New Bicycles with Full Factory warranties
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you.

Bikesdirect sells thousands of bikes every week and takes pride in caring for our customers before and after the sale. We'll do what it takes to make customers happy as long as it's fair and reasonable.

Having issues with your bike? Please contact us at bd4servicecenter@aol.com or call 904-249-2453 Mon-Fri 9a-5p EST. Any customer that is not satisfied with the bike within 30 days can return it per policies.

We carry the widest selection of bicycles imaginable. Road Bikes in Titanium Carbon and Aluminum, Titanium or Aluminum Mountain Bikes, 27.5 and 29er MTBs. Full suspension and hardtails, Comfort, Hybrid, Endurance, Gravel Race/Grind, Cyclocross, Triathlon bikes. From entry level to professional level bikes equipped with Shimano or SRAM that could easily crush Leadville or the longest Tour de France route you can think of.

We believe in bringing you the best deals possible - some are almost unbelievable! Shop and Save Now
(FREE SHIPPING SiteWide *48 States)

Business History

Thank you for choosing Bikesdirect.com
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you

Over 15 years ago, Dr. Mike Spratt, a college professor, decided to combine his interest in bicycles, computers, and the internet into bikesdirect. Since then, over 100,000 cyclists have chosen to save on high grade bikes by purchasing from us. The model of low-cost, high-volume, direct sales of bicycles via the web has worked well enough that many other sites have emulated bikesdirect. We are all very happy when cyclists get a great value of a bike that they can enjoy, no matter who they purchase from.

Company Representative

Thumbnail of user mikes244
mike s.
Typically does not respond to reviews

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