Paulette F.

I recently ordered a bike from Bikes Direct. It was received on September 17. Within a few days during assembly it was determined that the fork was not the correct size. It was for a larger bike. I have called a number and goes to voicemail and made 4 email requesting assistance. Their site is great for ordering but awful for getting service. Everything leads back to emailing where you are assured a quick response. No response in 12 days and multiple attempts. I want to send the bike back and can't get clear instructions on the website. Again another email to use. I would not give them a 1 star.
My grandson does not have the bike he wanted for his birthday!